Auto Europe France Reviews 

13,791
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Terrible experience. Rented a car in France with Full Protection insurance through AutoEurope and cannot submit a claim. The customer service phone numbers are all fake. My booking isn't appearing o... See more

Rated 3 out of 5 stars

OK mobility played with the fact that the booking was performed through a Broker Auto Europe to set different constraints: I arrived 10 min delay so they announced a no show, so 60€ penalties fees a... See more

Company replied

Rated 5 out of 5 stars

Auto Europe provides exceptional customer service. the road trip I took throughout Italy in a rented car went without a hitch. The staff was kind, the car was well-maintained, and the pickup was promp... See more

Rated 4 out of 5 stars

Clear instructions and a reasonable price, but without the 25% it would have been out of sight ! Autoeurope in the email promotion clearly indicated cancellation is possible up to 48 hours wit... See more

Company replied

Company details

  1. Car Rental Agency

About Auto Europe France

Written by the company

Depuis plus de 60 ans, Auto Europe est leader dans le secteur de la location de voiture, et ce, à l'échelle mondiale. Outre la location de voiture standard, nous proposons également la location de camping-car, la location de voiture de luxe et sport, la location de motos ainsi que les services avec chauffeur.

Partenaire des plus grands noms, Auto Europe vous propose plus de 20 000 agences de location dans plus de 180 pays. Notre priorité est votre entière satisfaction.

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3.0

Average

TrustScore 3 out of 5

14K reviews

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3.0

All reviews

(13,791)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

Total scam at Keddy - Europcar

Total scam at Keddy - Europcar
I paid 131.62€ for 4 days of automatic car renting to KEDDY through "Auto Europe" and Europcar/Keddy billed me additional 75 € upon my return for finaly 3 days of real time car renting. Sales forcing, lack on information and cheating. I NEVER ASKED FOR ANY UPGRADE with addtional cost and nobody said to me I had to pay anything on top of summ already paid to Auto Europe. Direct complaint to consumer services, in court and to Auto Europe. This is unacceptable. I’ve been renting cars for 35 years and I’ve seen strange things sometimes, but here we are in a case of total malice aimed at extorting money to increase benefits thanks to the complicity of the Orly Europcar agency manager.

31 January 2024
Unprompted review
Auto Europe France logo

Reply from Auto Europe France

Bonjour P C,

Merci d'avoir partagé votre avis. Nous prenons vos remarques très au sérieux et sommes navrés de votre mécontentement quant au service de notre loueur partenaire Europcar/Keddy.
La satisfaction de nos clients est notre priorité. Nous mettons tout en œuvre pour assurer à nos clients une location réussie. Cependant, en tant qu'intermédiaire, nous n'avons qu'une influence limitée sur le personnel et les procédures de nos loueurs partenaires.
Veuillez noter que certains loueurs font du forcing pour vendre leurs assurances pour lequelles vous n'êtes pas obligé d'y souscrire.

Pour toute réclamation, veuillez contacter notre service client, par téléphone au +49 89 541 9555 81, ou en utilisant le lien suivant : https://www.autoeurope.fr/customerservice/

Cordialement,
Magali, Online Marketing Auto Europe

Rated 5 out of 5 stars

Enjoyable car rental experience

Got a very good rental car, of the category that I reserved (small SUV), which seems normal, but with reservations through AutoEurope, with tightly negociated prices, clients seem to have to consider themselves lucky that they actually get something (close to) what they reserved. Also, the price difference between a small SUV and the cheapest possible category is not so large these days so that taking a better car is quite doable. Though prices for all categories have skyrocketed in the last year.
Also, getting the car from the SFO rental agency was a bit of a pain this year, as a huge crowd was traveling for halloween; the waiting time was easily an hour. The car rental return was smooth, with eReceipt by email.

26 October 2023
Unprompted review
Rated 1 out of 5 stars

The payment done but no confirmation

The payment was done during the car booking, but till I did not receive the confirmation by email. In addition to this while re-accessing the website I've found the following message" MERCI DE NOTER QUE VOTRE VÉHICULE N'EST PAS CONFIRMÉ TANT QUE LE PAIEMENT N'A PAS ÉTÉ EFFECTUÉ."

19 September 2023
Unprompted review
Auto Europe France logo

Reply from Auto Europe France

Bonjour Monsieur Chaabane,

Nous vous remercions d'avoir partagé votre avis et sommes navrés pour la gêne occasionnée.
Nous vous conseillons de contacter nos conseillers au numéro gratuit 0 800 904 374. Ils pourront vous communiquer le statut de votre réservation.

Nous estons à votre disposition.

Cordialement,

L'équipe Auto Europe

Rated 4 out of 5 stars

online experience

Relativement simple

22 August 2023
Auto Europe France logo

Reply from Auto Europe France

Bonjour RajacCoumine,
Nous vous remercions pour votre évaluation !
Cordialement,
Magali, Online Marketing Auto Europe

Rated 5 out of 5 stars
Auto Europe France logo

Reply from Auto Europe France

Bonjour EvaR,
Merci de nous avoir communiqué votre évaluation très positive !
Cordialement,
magali, Online Marketing Auto Europe

Rated 1 out of 5 stars

I strongly do not recommend to use this…

I strongly do not recommend to use this car rental. They charge you additional cost 75 euros in the local agency because you pay with debit card. The additional fees are charged once you already paid and you have no choice at all. Additional fees of 75 euros for a day rental makes it not interesting at all anymore.

14 July 2023
Unprompted review
Auto Europe France logo

Reply from Auto Europe France

Bonjour Aurélie,

Nous sommes navrés de votre mécontentement.
De nombreux loueurs en France et à l'étranger, n'acceptent plus des cartes de Débit, car ils ne peuvent bloquer la caution sur ce type de carte.
Si vous vous présentez à l'agence avec une carte de Débit, soit le loueur peut vous refuser la location, soit, il vous vend une assurance additionnelle pour réduire la franchise à zéro.
Il est bien mentionné avant de valider votre réservation et sur votre bon de réservation que les cartes de Débit ne sont pas acceptées.

Nous vous remercions de votre compréhension.

Cordialement,

Valérie,
Online Marketing Auto Europe

Rated 3 out of 5 stars

too expensive - trope caro

Buongiorno
Ho prenotato tramite Auto Europe una Peugeot 208 senza franchigia per stare tranquillo in Italia e nonostante questo l'agenzia Sicily by Car ha provato ad aggiungere l'assicurazione sui vetri
Trovo che il prezzo sia molto esagerato, ho appena noleggiato un'auto alle Canarie per 30 giorni assolutamente tutti i rischi (restituzione auto senza revisione con chiave in una cassetta e nessun supplemento) per 600 euro al mese, che è molto più economico di 10 giorni in Italia
Spiegazioni??? e senza controlli sospetti al ritorno
La prossima volta che andrò in Italia porterò uno dei miei veicoli!!
con i miei rimpianti

Good morning
I booked through Auto Europe a 208 Peugeot without excess to be quiet in Italy and despite this the agency tried to add window insurance
I find that the price is very exaggerated, I have just rented a car in the Canary Islands for 30 days absolutely all risks (car return without inspection with key in a box and no supplement) for 600 euros per month, which is much cheaper than 10 days in Italy
Explanations??? and without suspicious control on return
The next time I would go to Italy I would take one of my vehicles!!
with my regrets

30 June 2023
Unprompted review
Auto Europe France logo

Reply from Auto Europe France

Bonjour Pierre,

Nous vous remercions d'avoir partagé votre avis et sommes navrés de votre mécontentement quant à votre location.
De nombreux loueurs essaient de vendre des assurances supplémentaires. Vous avez toujours la possibilité de les accepter ou de les refuser.
Les prix de location en Italie sont toujours plus élevés qu'en Espagne. Il s'agit des prix de base des loueurs et Auto Europe n'a aucune influence sur les tarifs pratiqués. Cependant, nous continuons à proposer des remises et promotions.

Bonne journée,

Valérie,
Online Marketing Auto Europe

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