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Auto Europe US Reviews 

7,893
•
TrustScore 3.5 out of 5

3.7

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Travelers frequently share that finding a vehicle and securing reservations online is straightforward, noting that prices and initial rates are often very reasonable and competitive. Many consumers appreciate the clear explanations regarding tolls and itineraries, making their initial arrangements feel completely manageable and stress-free. Some reviewers were not happy with customer service, mentioning that getting help or timely replies from support teams during problems is extremely difficult. People also reported unexpected extra charges and insurance fees demanded by partner agencies upon arrival, leaving travelers stranded or paying much higher totals.

What people talk about most

Service

People report negative experiences with service, noting a lack of support and communication. Customers... See more

Price

Customers had ambiguous experiences with price. While many reviewers expressed frustration over unexpected... See more

Booking process

Users describe ambiguous interactions with booking process, noting that while some experienced smooth and... See more

Customer service

Clients share negative opinions on customer service, consistently highlighting unreachable representatives... See more

Payment

Consumers find payment to be ambiguous due to unexpected charges and uncredited deposits. Reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The booking process with Auto Europe was smooth and easy. However, the rental company they partnered me with (Italy Car Rent) caused significant issues during my trip. The vehicle I received from It... See more

Rated 5 out of 5 stars

I needed to drive from Florida to Massachusetts at the last minute due to a family medical emergency, and no one would rent me a one-way vehicle. After exhausting every booking platform, one call t... See more

Rated 5 out of 5 stars

Simple, cost-effective booking. Now we're hoping for an equally easy pickup at Porto Airport and a great rental. We'll update our review after the trip!

Rated 5 out of 5 stars

Low rate for an automatic Mercedes, within Europe. Very quick to reply to my email inquiries. Easy to change itinerary. When I didn't receive the final invoice from Europcar, they sent it to me, but f... See more

Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Auto Europe has been helping travelers find the best car rental rates around the world for over 70 years. In addition to standard car rentals, we also offer sports and luxury car rentals, van rentals, short term European leases.

Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.7

All reviews

(7,893)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Went through Gemut

Went through Gemut, had reservation for pickup in Munich. Told them I had insurance but they added $2150 insurance anyway. Rental was supposed to be $1400, ended up costing $3550. Fraud at the counter.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Car rental Insurance coverage provided by Auto Europe

Customer service - Amanda - clarified doubts and answered all CDW and TP questions in a friendly way.
The last thing you want when you travel abroad is having to solve this type of issues and Auto Europe provides an affordable solution to rent a car with peace of mind.

13 June 2025

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