I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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Review summary
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The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
Absolutely appalling and scammers. The phone number listed on the web page is not connected. I was told to "Please Wait" for AK to check with logistics yet the Tracker on Australia Post AND on the w... See more
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I am very disappointed that what l thought was an Australian company is actually based in Hong Kong. It presents itself as providing for Australian children when really it’s just providing cheap stuff... See more
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1.2
Bad
274 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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This website can NOT be trusted
This website can NOT be trusted. Nothing about it is “Australian”.. clearly they see Aussies as an easy target. The item I ordered from them was pictured and described as “safe for babies”.. the item I received was the size of a golf ball.. and definitely, without doubt, not a safe toy for babies… I was scammed. The website offers you the opportunity to leave a review which I did write.. however my negative feedback was never published. This website is a SCAM. I don’t believe the reviews on the products are to be trusted either.
Don’t waste your money (like I did)..
poorly packed, arrived in damaged packaging.. promoted as a bath toy, does not float. Product size doesn’t match the promoted images.
9 November 2025
Unprompted review
Reply from Australian Kids
Hello Diane,
Thank you for sharing your experience. I’m very sorry to hear that the product didn’t match the description and arrived in poor condition. Your concerns are completely understandable, and this isn’t the experience we want for our customers.
We’re reviewing what happened to prevent this in the future, and we’re here to look into it further if you’d like to reach out to our support team.
Thank you for bringing this to our attention.
Best regards
This company is a SCAM!!
This company is a SCAM!!! When you try contacting them on the email they give you, it bounces right back. No address given.... everything is in Chinese language. Rubbish quality. So much for "Australian Kids" they are trying to come across as "Australian"
ABSOLUTE SCAM - STAY CLEAR!
5 December 2025
Unprompted review
Reply from Australian Kids
Hello Lilly,
Thank you for sharing your feedback. I’m sorry to hear about the difficulties you encountered and the frustration this has caused. Your concerns about communication, product quality, and the overall experience are completely understandable, and this is not the impression we want anyone to have.
We’re reviewing the issues you’ve raised so we can address them properly. If you’re willing, please try reaching out through our support form so we can look into this further and assist you directly.
Thank you for bringing this to our attention.
Best regards
DO NOT GIVE THEM YOUR MONEY - NO GOODS WILL BE SUPPLIED
This is the worst Company I have ever had to deal with. False Terms of Trade.
- Incorrect labelling resulted in Australia Post returning goods to Sender. AK take no responsibility for their error.
- No refund given
- Breaching Office of Fair Trading regulations
- Told to "please be patient" in email correspondence when checking up on status of refund after 60 days of non receipt of goods-
- NOT AUSTRALIAN
-Phone number not real
5 October 2025
Unprompted review
Reply from Australian Kids
Hello Kelli,
Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you’ve described, including the labelling problem, communication concerns, and the overall frustration this has caused. This is not the experience we want for anyone, and your feedback is taken seriously.
We’re reviewing the situation you’ve outlined so we can address the concerns raised and improve our processes. If you’re open to it, please reach out through our support form so we can look into your case in more detail.
Thank you for bringing this to our attention.
Best regards
I ordered two items from Australian…
I ordered two items from Australian Kids. Shipping was approximately two weeks which I knew since I could see delivery was international. The products arrived in a satchel and as such the product packaging boxes were crushed which was disappointing. I'm providing a 4 star review however because of the customer service. When contacting Australian Kids, they responded within 24 hours with acknowledgement and solution (partial refund) which I was satisfied with given the low cost of product. Despite needing to do more to protect orders from likely damage in transit, I would consider shopping with them again.
3 November 2025
Unprompted review
Reply from Australian Kids
Hello Shane,
Thank you for sharing your experience and for giving us the chance to make things right. I’m glad to hear our team was able to respond quickly and offer a solution you were satisfied with, though I’m sorry the packaging didn’t hold up during delivery.
Your feedback about transit protection is appreciated, and we’re reviewing ways to improve this so future orders arrive in better condition. We’re grateful for your understanding and for considering shopping with us again.
Thank you again for your thoughtful review.
Best regards
This business is a scam
So very disappointed. Received my order today and very dodgy company. Items were cheap rubbish. I bought light up bath dinosaurs expecting a set different dinosaurs and different colours as shown in pictures. Was advertised half price from $40 to $20 and received one tiny dinosaur worth a couple of dollars. Absolute rubbish. The car I ordered was on sale from $80 to $40 and worth about $5 in a broken box. This company should be reported as a scam. 6 dinosaur pack on Amazon Australia is $20, they are selling 1 tiny dinosaur for $20. I feel embarrassed I got scammed. Temu selling the same car for $4.77 that I paid $40 for.
4 December 2025
Unprompted review
Reply from Australian Kids
Hello Julianne,
Thank you for sharing your experience. I’m truly sorry to hear how disappointed you were with your order, especially when the items didn’t match the expectations set by the product images and descriptions. Receiving something that feels lower in value or misrepresented is incredibly frustrating, and I understand why you feel let down.
Your feedback is important, and we’re reviewing the issues you’ve raised so we can address them properly and improve the accuracy of our product listings. If you’re open to it, please reach out through our support form so we can look into your order in more detail and assist you further.
Thank you for bringing this to our attention.
Best regards
Total Rip Off
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever delivered. No refund for purchase. Just email after email after email with excuses and more lies. DO NOT TRUST THIS SITE. Adding on 18 December in response to their reply. Needless to say I've received NOTHING. Glad they "appreciate the opportunity" to make things right! Hilarious.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Lindy,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you’ve described, and I understand how frustrating it must have been to deal with ongoing delays, unclear communication, and ultimately not receiving your order.
This is not the standard of service we aim to provide, and I apologise for the inconvenience and disappointment caused. I will investigate the matter directly and work toward a clear and fair resolution, including the status of your refund.
Thank you again for bringing this to our attention. We appreciate the opportunity to make this right.
Kind regards
I am sorry I did not read the reviews…
I am sorry I did not read the reviews on the company before purchasing two items. The items are cheap and terrible quality. DO NOT BUY FROM THE COMPANY. They are not an Australian company and they cheap junk at absorbent prices.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Allan,
Thank you for sharing your feedback. I’m sorry to hear that the items you received did not meet your expectations and that the quality fell short of what you were hoping for. We never want our customers to feel disappointed with their purchase, and I apologise for the frustration this has caused.
We would like the opportunity to look into this for you and see what we can do to help. If you can provide your order number and any photos of the items you received, we can review the situation and discuss possible solutions.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we’d like the chance to resolve this matter for you.
Kind regards
1 star is too generous
1 star is too generous. Horrible cheap looking products, that they dont even care to transport safely. Items arrived damaged (but ended up being pretty crap anyway)
Also not anything to do with Australia,
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Samantha,
Thank you for taking the time to share your experience. I’m very sorry to hear that your order arrived damaged and that the quality of the products was disappointing. This is not the experience we want for any of our customers, and I understand your frustration.
We take concerns about product quality and packaging seriously, and we would like the chance to review what happened with your order. If you can provide your order number and photos of the damaged items, we can investigate this further and work toward a resolution.
Thank you again for bringing this to our attention. We appreciate the opportunity to make this right.
Kind regards
Dont purchase, save your money
Never received a order confirmation email, when i tried to contact the company, they asked for my order number....stated i didnt have one as i never recieved confimation- payment was taken.
Meanwhile goods arrived, damaged packaging, instructions for toys are in chinese.
Mis leading description of items, no customer service and NOT australian company.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Shannan,
Thank you for sharing your experience. I’m sorry to hear about the issues you faced — not receiving an order confirmation, difficulty reaching support, and then receiving products with damaged packaging and instructions that didn’t match your expectations. I understand how frustrating and concerning that would be.
This is not the level of service or clarity we aim to provide, and I apologise for the inconvenience this caused. I’d like to look into your order so we can address both the confirmation issue and the concerns with the products you received. If you can share the email used at checkout and any photos of the items and packaging, we’ll investigate this promptly and work toward a proper resolution.
Thank you for bringing these issues to our attention. We appreciate the chance to make things right.
Kind regards
Wish I had read reviews
Wish I had read reviews! Lesson learnt - claiming for NDIS and unable to get an invoice
17 November 2025
Unprompted review
Reply from Australian Kids
Hello Laura,
Thank you for letting us know about your experience. I’m sorry to hear that you’re having trouble obtaining an invoice, especially when you need it for an NDIS claim. I understand how important proper documentation is, and I apologise for the inconvenience this has caused.
If you can provide the email used at checkout and any details you do have regarding the order, we can locate it on our end and arrange for an invoice to be issued. We’re here to help resolve this as quickly as possible.
Thank you for bringing this to our attention — we appreciate the chance to assist you.
Kind regards
You only get 1 dinosaur when you get the light up dinosaur bath toy.
I am bitterly disappointed with my order today.
I ordered the light up dinosaur bath toys reduced from $39.95 to $19.95 thinking I was getting a set. I thought my grandson would love this for Xmas. However this price was for a single dinosaurs. All the pictures advertising this product has kids playing with multiple. I was sad to receive only 1 today.
2 December 2025
Unprompted review
Reply from Australian Kids
Hello Jackie,
Thank you for sharing your feedback. I’m sorry to hear that the product didn’t meet your expectations. The listing does indicate that the price is for a single dinosaur, but I understand how the images could have caused some confusion, and we’ll review them to make this clearer.
Thank you for bringing this to our attention.
Best regards
What a waste of money
What a waste of money. I paid $20 for something that should cost $2.00.
Postage took forever too.
Never again
2 December 2025
Unprompted review
Reply from Australian Kids
Hello Cheryl,
Thank you for sharing your feedback. I’m sorry to hear that the product and delivery didn’t meet your expectations. We understand how frustrating that can be, and we’ll review both our pricing and shipping times to improve the experience for our customers.
Thank you for letting us know.
Best regards
Peep-Po Teddy -appalling quality
Peep-Po Teddy -appalling quality, best described as cheap and nasty! Shipped from China. Not fit for purpose and I doubt it would meet safety regulations. Absolute rip off and a scam.
1 December 2025
Unprompted review
Reply from Australian Kids
Hello Debbie,
Thank you for your feedback. I’m sorry to hear that the teddy didn’t meet your expectations. We take concerns about quality and safety seriously and will review this product with our team.
Thank you for bringing this to our attention.
Best regards
1 star is too generous for this…
1 star is too generous for this company. Firstly the phone number on their website is not connected. Secondly the photo on their website vs what I received is just a printout of the item. I wish I could add photos here.
I would like a full refund on my order and i am not paying to send back a photo copy of the item for the refund.
I'm embarrassed that I fell for this business.
My order number is: ORDER AK-AU65664
1 December 2025
Unprompted review
Reply from Australian Kids
Hello Patricia,
Thank you for reaching out and sharing your concerns. I’m very sorry to hear about your experience and that the item you received didn’t match your expectations. That’s not the experience we want for our customers.
Please contact our support team with your order number so they can review this for you and assist further. We appreciate you bringing this to our attention.
Best regards
NOT AN AUSTRALIAN COMPANY
Incredibly disappointing to realise that these items were cheap rubbish from
China arriving in a little plastic bag, where the colours of my items were all wrong and the packaging of the toys were damaged. The quality was disgusting - similar to temu and shein but not at those prices!!!
Return shipping is not included as advertised, they will just offer you a 30% refund. Reading their websites mislead me to believe they’re an Australian ran and owned company, which I like to support. I feel like I’ve been completely scammed. It’s illegal to do what they’re doing and I will be taking it further.
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Casey,
I’m truly sorry to hear how let down you felt and that the items didn’t meet the quality you expected. That’s never the experience we want for anyone. Your feedback about the colours, condition on arrival, and overall presentation is taken seriously, and I appreciate you taking the time to share it.
Please know we’re here to look into this properly and support you through the next steps. If you can reach out with your order details, we’ll review everything directly and work toward a resolution.
Best regards
Very disappointed with the products I…
Very disappointed with the products I ordered. I wish I had read the reviews before I purchased. The packaging was damaged and there for not suitable to give as a gift. Products also lacked instructions.
23 November 2025
Unprompted review
Reply from Australian Kids
Hey Anne,
I’m really sorry to hear that your order arrived in poor condition and didn’t meet your expectations. Damaged packaging and missing instructions are not acceptable, and I understand your disappointment, especially when the items were meant to be gifts.
Please share your order number with us so we can look into this right away and arrange a suitable solution for you. Thank you for letting us know.
Best regards
This company is a scam
This company is a scam, then took my money and never delivered the product. They said if I wanted to find out what happened to my product I had to contact the delivery company myself, which have also never gotten back to me.
15 October 2025
Unprompted review
Reply from Australian Kids
Hello Caroline,
I’m truly sorry to hear about your experience. This is not the level of service we aim to provide, and I understand how frustrating it must be to feel left without answers. Please reach out to us directly with your order details so we can investigate the issue immediately and resolve it for you. We want to make this right and ensure you receive the support you should have received from the start.
Best regards
Terrible
Terrible
Cheap and nasty
Please stay away from them
Goods come from China
Very misleading site
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Denise,
I’m sorry to hear that you feel disappointed with your experience. This is not the impression we want anyone to have. If you’re open to it, please reach out with your order details so we can look into what went wrong and see how we can make things right for you. Your feedback is important, and we appreciate the chance to address your concerns directly.
Best regards
Don’t bother
I ordered from Aussie kids many months ago..unfortunately I didn’t read any reviews of this company….no sign of my order and doubt whether I’ll be receiving it. Steer clear everyone…..and they’re definitely not Australian!
13 October 2025
Unprompted review
Reply from Australian Kids
Hello Linda,
I’m sorry to hear that your order hasn’t arrived and that you’ve been left feeling let down. We understand how frustrating it is to wait so long without clear updates. If you can share the name and email used at checkout, we’ll look into the order immediately and clarify what has happened. We appreciate you bringing this to our attention and would like the opportunity to help resolve it for you.
Best regards
False advertising NOT AUSTRALIAN - DON'T BUY
False advertising - it's not Australian it's crap from China.
Plastic junk toys, worse than temu. I bought 3x dinosaur trucks. They are cheap plastic. Cost $13 each, I wouldn't pay more than $2 for them.
Crap packaging. Slow delivery.
Total waste of money.
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Megan,
I’m sorry to hear that the products didn’t meet your expectations. That’s certainly not the experience we want for our customers, and I understand your disappointment with the quality and delivery. If you’re willing, please get in touch with your order details so we can review this for you and work toward a resolution. Your feedback is important, and we appreciate you taking the time to share it.
Best regards
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