Ausomstore Reviews 

Great customer service, answered all my questions and need about my new order, gave me a good discount option and the shipment was super quick I am happy with my purchase can’t wait to test the scooter.

I had tires that wouldn't hold air after a few days and ausom was very fast and helpful with sending out replacement parts to fix my problem. 5 star customer service along side their 5 star scooter.

I purchased my DT2 Pro about a year ago. It’s been working flawlessly but I made a mistake in taking apart something on the scooter. I emailed customer service to get a price with shipping for that part but they decided to send it to me free of charge. Thank you, not expected but much appreciated. Of note if your taking apart the battery deck, there are two hidden screws under the rubber mat that you need to take off first.

The customer service is amazing they help you with anything and always try to do the best they can. They are super nice also. The Escooters are amazing it’s so much fun! Great company

Excellent customer service from Ausom!

We had a problem with my son’s Ausom L1 scooter and later even lost the starting chip. Each time, the support team reacted quickly, kindly, and very professionally. They really took the time to help us and solve everything step by step.

It’s rare to find such dedicated and friendly support nowadays. I can truly recommend Ausom to anyone looking for a reliable brand with great customer care.

Thank you, Ausom!
Elena Petrova

Escooter l2 max was working for 180 miles but one motor stopped working. After talking with support and troubleshooting got the motor controller replaced and back on the road. Great service

Awesome should be right title of this DT2 Pro.
Great product!
Note: If would be great help if you have on your website Tutorials videos how to assemble and start to properly operate the product.

The response was quick and understanding for my problems.

Thats the Best e scooter i got for that price and what a beast

Ausom dt2pro

I have my ausom l1 for like 6 months and my throttle broke but in 1 day of talking with the support they sent me a new one for free

Louise from costumer service is a very kind hearted individual at the Ausomstore.eu team!!! You Rock!! As for the scooter it's worth the coin for the Ausom l2 Max dual motor. Of course knowing what I know know I would have fully went with the F1 64v but I'm very Happy with this scooter for being a 48v20.8ah battery and my big ass225 pounds the scooter doesn't have issue's riding me around ...the math be mathing is what I'm trying to say!!! I rdered a seat and a second charger I'm going to gift it to my son for Christmas as I only put 40 miles on it. And with it being cold out. I have it stored in my spare bedroom to keep the battery from the elements ...also those that ride there scooters in the cold don't plug it in to charge until it warms to the temp of storing area. When the battery is cold (roughly below 40°F. Lithium plating can occur Instead of lithium ions safely moving into the battery’s anode, metallic lithium plates onto it. This reduces capacity, shortens lifespan, and can’t be reversed. Higher internal resistance cold batteries resist current more. Charging pushes energy in anyway, which causes stress and micro-damage inside the cells. Condensation risk. Also bringing a cold scooter into a warm room can cause moisture to form inside the battery or controller, and plugging it in while that moisture is present increases corrosion rises. Do not charge below ~40°F (4°C)

Top-notch after sales support

DT2 Pro controller stopped working, they promptly sent out a new one!

Until now all my questions answered quickly and professionally.

My son recently bought an L2 Max and I have to say I as a 49 year old father am wanting one for myself. It is well built and not flimsy like other brands. I also appreciate as a father that it has dual disk brakes, headlight , a brake light, and even blinkers. The running lights give me more peace of mind knowing that he will be seen while driving in darker lit areas.

My son forgot to add the complimentary case to the checkout, and Ausom was awesome enough to send us one. 5/5 my son is loving it, I had not heard him say this about another of his scooters "did you cover my scooter, I care about this one" enough said. Thanks for making a great safe scooter. ✌️

Ausom is an amazing company for cheap powerful e scooters wit great discounts and great customer service

Polite, kind attitude, quick response to my questions.

The team understand client s urgency and problems and it s cool and nice abt them that they care for us and they understand us and try to fix the problem, thanks ausome you are awesome

My experience with Ausom is awesome , they reply fast, they improved my affiliate experience and marketing , and the products are very high quality.

Always helpful, I had a few faults due to other people being rough with my scooter, all I needed is a photo of the issue and they sent it out straight away, no questions asked