Ausomstore Reviews 

One of the worst customer support experiences I’ve ever had.

I placed my order over a month ago and still haven’t received my scooter. The package is supposed to be shipped from Poland to Sweden — not across the world. Yet somehow, nothing has arrived.

Customer service is absolutely terrible. All I get are automated replies saying things like “we have contacted the shipping company,” but no real help, no actual updates, and no responsibility taken.

The only compensation offered was €20, which is honestly insulting considering they’ve had my money for over a month and I still have no scooter.

And please don’t tell me to “contact support” — that’s exactly the problem.

I strongly recommend buying from another company. There are much better alternatives out there with customer service that actually works.

WARNING. Stay away.

Customer service response time is very slow
I accidentally ordered the eu version and put a uk address they have emailed back saying do they want me to change it to a uk one and I have said yes and they haven’t emailed back, the name on order was Lauren Cremer

Amazing service and quality would recommend over kukirin any day

Amazing products and quality is top tier, super fast response by the support team

I waited one and half month for my ausom f1 max it was worth to wait i am realy pleased about the product, the support was good sometimes i had time sometime for the answer but they always answeres

It has a good quality its fast its super easy to drive.For the people who whants to have for the first time an fast, cheap scooter i would say this is one of the best scooter to have for the first time

I love the store!
They got good escooters, and high quality with good prices.

I have bought a dt2pro and l1.
They are fantastic!

Delevery took under 7 days.
The the parcel was at my door.
Qucik and nice.
Tracking was perfect too!

I reccomend!

SINCE RESOLVED HOWEVER TOOK TOO LONG!

Terrible customer service from the EU store. I am sure the scooters are fabulous but, without the right paperwork in Germany, a scooter is not allowed on the road. Despite multiple emails and messages on their facebook site, I have had no replies.

Unfortunately, my bank stopped the purchase and issued a fraud warning.

Fantastic customer service, I had an issue with the throttle and error code, they quickly helped to resolve the issue, very responsive and helpful.
The scooter itself is great, I have the DT2 Pro, excellent build quality, long battery life and range, excellent speed and power. Looks great too.

I recently purchased the Ausom DT2 Pro and unfortunately, it arrived with some minor shipping damage to the chassis. I was initially worried about how the situation would be handled, but I am very impressed with the support team.
I worked with Louis, who was professional, responsive, and genuinely interested in finding a fair solution. While we initially had different ideas on the resolution, the team listened to my concerns regarding repair complexity and reached a very fair middle-ground settlement that I am happy with.
The scooter itself is a powerhouse. It’s built like a tank, and after a test ride, the performance is exactly what I was hoping for. It’s rare to find a company that stands by its customers like this. Highly recommended for both the quality of the ride and the top-tier support!

I bought a Ausom L1
Quality is bad

When i recived the e scooter i was happy to get my first ride, The scooter stered automaticly to the right after 1 day handlebar is lose, battery doesnt last 20 km, it starts driving itself when its still and im not touching the throttle,
When im pressing the throttle sometimes it doesnt give any speed and when im releasing it it gives speed

The scooter only has about 50 km in total its not safe riding i already fell 2 times and broke my hand because it stered to the right, Untill i get answer from support its one star

When seeking assistance for a damaged part, the support team/agent was informative, patient, and attentive to the details I provided before resolving the issue!

The customer service rep was very thorough with their explanation. I am very appreciative of their great service.

I had an amazing experience with Ausom’s customer service! I accidentally broke the display on my Ausom DT2 scooter when my bike lock swung into it while I was riding (totally my fault). I had already paid for a new throttle beforehand so I did not want to waste more money, and when I reached out about the display, they went above and beyond to help me out.

Even though the damage wasn’t covered under warranty since I caused it(if I am correct), they were kind enough to cover a brand new display for me. That level of support and understanding really impressed me. It’s rare to find a company that stands behind their customers like this.
Thank you so much Ausom!

On 02/03/2026, I was involved in a minor accident that damaged my screen and folding latch on my Ausom SR1 scooter. I contacted the Ausom support team via email, and within 5–6 hours, I received a response. That level of responsiveness immediately gave me confidence.

They asked me to explain what happened and provide photos of the damage. After reviewing everything, they quickly processed the replacement parts, and what truly impressed me is that I did not have to pay anything for the replacements. No hidden fees, no back-and-forth, no hassle.

The parts were shipped out almost immediately and arrived on 02/11/2026, which was a very fast turnaround.

Another major plus is that the repairs are completely do-it-yourself. The parts were designed in a way that allowed me to install everything on my own without difficulty. I didn’t have to send the entire scooter back or deal with being without it for weeks. That kind of thoughtful product design makes a huge difference for customers.

I’m now back riding my Ausom SR1, and I couldn’t be happier. Fast response, free replacement parts, quick shipping, and a smooth DIY repair process, that’s what excellent customer service looks like.

Highly recommend.

My overall interaction with Ausom has been excellent from start to finish. Its not very often you can refer to a problem as a satisfying and professionally handled experience. I really can't fault the whole process and product. I'm obsessed with my scooter, I make excuses to go out on it then I find myself taking the long route home to enjoy the scooter a bit longer.
I must offer praise to the after sales team they've been absolutely brilliant and the way they handled my slight problem just finished the whole process off for me. Top draw professional service and unreal product too. Many thanks Craig wood

I have honestly never experienced such friendly and helpful customer service. The responses were extremely fast, always kind and patient, and they guided us step by step through the process.

Together with their technical team, they carefully try to asses the issue and quickly provided the necessary replacement parts. It made a stressful situation so much easier for us. And thanks to their support, my son can soon enjoy using his electric scooter again.

Truly outstanding service — thank you so much, Ausom!

Since I have purchased my DT2 Pro with my girlfriend's L2 Max Dual Motor, the experience with customer service and the quality of the two scooters have been exceeding all of our expectations.
I have reached out to customer service with technical specs, parts questions, and general inquiries. They respond within 48 hours with all the substantial information to keep my scooter running smoothly and properly maintained. After the multiple email chains with them, I can say that they are one of the best customer support I have ever dealt with!
Now the scooter is absolutely phenomenal. In comparison with the highest model and the lower ones the DT2 Pro is brings the best combination of battery endurance and exilirating speed while offering exceptional stability. Truly a remarkle piece of machinery!
Thank you Ausom Store for all your help and high quality products!

Great customer service i bought a ausome f1 max which I love .grat scooter