Auraglow Reviews 12,727

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 851 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their effectiveness and smart design. Many appreciate the fast and efficient delivery service, noting that orders arrive promptly and well-packaged. The overall service is frequently described as excellent, with people finding the ordering process easy and straightforward. However, some people were dissatisfied with certain product issues, such as lights failing after a short period, or arriving damaged. A few customers also mentioned problems with missing parts or difficulties with product specifications and design, including issues with wiring space or sensors.

What people talk about most

Product

Customers consistently note positive experiences with product quality and functionality. Many reviewers... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products, noting... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Service

Users describe positive interactions with service. Many reviewers highlight the fast, efficient, and... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight the ease of online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to the difficulties in obtaining an electrical source down our garden, we bought four battery operated outdoor lights, which have been perfect. They are easy to install, easy to operate, and... See more

Company replied

Rated 5 out of 5 stars

Brilliant lamp placed at the top of stairs that auto illuminates when detecting movement and provides enough light so you can see without disturbing anyone else. As soon as you clear the area it goes... See more

Company replied

Rated 5 out of 5 stars

Extremely good service very efficient. I have purchased these lights previously and find them very good. Safe at night as they are motion sensor wireless table lights. I use them in my hall and ens... See more

Company replied

Rated 5 out of 5 stars

This light is a smart addition to the entrance to your home. The PIR works well and ensures you can access your home easily when returning on a dark night and that you can see nighttime visitors arri... See more

Company replied


Company details

  1. Lighting Store

About Auraglow

Written by the company

Auraglow.co.uk supply the highest quality LED light bulbs at trade prices. Orders are dispatched almost instantly from our 12000 square foot warehouse. We pride ourselves on having excellent customer service and are always just a phone call or an email away.

Auraglow was formerly known as leds-lights.co.uk

Auraglow details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Solar garden lights

Auto glow products are always good and these solar lights are no exception, delighted with them, especially with the special offer.

2 May 2026
Auraglow logo

Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Modern LED lantern

Seems great, well made product.
Great contemporary look!

27 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Love them

Love them, the colour changing function is fantastic ❤️

14 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 1 out of 5 stars

I bought one stripe for a double…

I bought one stripe for a double wardrobe, was impressed ordered two more sets.
2 days later the first set fell down lost their stick.
I now have two sets unopened, hoping to send back.
I will wait for ur reply
Angel hardy

24 April 2026
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Reply from Auraglow

Dear Angela,
Thank you for your message, we are very sorry to hear that one of the lights fell down (unfortunately, the level of adhesion will depend on a number of factors).
I believe our Customer Service department has now responded to your enquiry and hopefully, the issue will be resolved to your satisfaction.
Once again, we sincerely apologise for any inconvenience caused.
Kind regards,
Auraglow

Rated 5 out of 5 stars

Great product selection

Great product selection, fast shipping

17 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

This is a fantastic niche company

This is a fantastic niche company, with products to match. I bought a 1 metre strip with LED lights. The description on the website was totally accurate, and the product is excellent, with very clear simple instructions on fitting it.
Service was excellent and delivery was prompt. So, guess what? I've just bought another one!! Thank you.

5 May 2026
Unprompted review
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Good service

Ordering straightforward, delivery on time and product as described and working well.

27 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Original order was lost by Royal Mail…

Original order was lost by Royal Mail .
Contacted customer service who sent a new order via DPD next day, very happy with items purchased 5 Star.

23 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We are very sorry about the original missing parcel, but glad to hear that our Customer Service team was able to resolve the issue to your satisfaction.
Kind regards,
Auraglow

Rated 1 out of 5 stars

Beware what you order if not sure correct

Ordered two outside lights and from website all looked good. Turns out that was the best part, lights inferior quality compared to ones now purchased from competitor. Cheap plastic, poor design and also turns out poor product specification description on website. Called and advised wanted to return them advised would send an email and to follow instructions. This involves printing off a label yourself, then paying for the postage £9.65 all for the pleasure of then getting no acknowledgement that refund on the way. I had to send an email to see what happening then get a refund of 0.62p one day and then the balance the next. Will never use again as an online seller expecting customers to pay for any returns really not a great experience.

21 April 2026
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Reply from Auraglow

Dear Gavin,
Thank you for your feedback, we are very sorry to hear that you were dissatisfied with our Returns process. Kindly note that unwanted items (as is the case with your order) need to be returned at customers' cost, this applies with most companies when a customer simply changes his mind and the item is not faulty. We would also like to point out that we offer free Royal Mail delivery on all orders, regardless of their value.
With regards to your double refund - this was an error by our Returns department and we apologise for that most sincerely. However, we can assure you that the error was caught immediately and the second refund was processed within a minute of the first, not next day.
Kind regards,
Auraglow

Rated 5 out of 5 stars

Great Customer Service

To order the item directly from Supplier Online was easy and straightforward process to follow. Immediate confirmation of order and invoice received. Item arrived next day and was packaged well. On opening item there was a bracket and one wall plug missing. Contacted company Customer Service, they could not be more apologetic. They asked for photos of item to be sent, which was done. The next working day, email received apologising again, saying please dispose of delivered item and a Refund or Replacement would be dispatched. Asked for replacement as needed to put light up urgently. Item arrived complete this time the next day. Thank you for great customer service. It is a good quality product for the price, simple to fit to wall and appears to work very well. How long it lasts for being outside on the house wall, given the UK weather being thrown at it 24/7, I don’t know, but it seems to be on sturdy construction. Very pleased overall.

21 April 2026
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Reply from Auraglow

Thank you for your kind and comprehensive review and for taking the time to provide your positive feedback, it is very much appreciated. We are very sorry about the issue with the original parcel, but glad to hear that our Customer Service team was able to resolve the issue to your satisfaction. Please do not hesitate to get in touch if there is anything else you need and we would be happy to help,
Kind regards,
Auraglow

Rated 5 out of 5 stars

Fantastic lights

Extremely pleased with the lights. They give out a lovely warm glow. I have put one in my bathroom and one in the kitchen and I now don’t have to switch on the lights in the evening. Recommended by a friend, so glad I got them. Delivery was so quick too.

20 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

I have previously bought two multi…

I have previously bought two multi coloured up and down lights for my front garden absolutely awesome, so decided to buy two, spike fitting coloured ones for me back garden ,again absolutely stunning effects, quality and extremely well done again by this amazing supplier

25 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great company and product

Extremely good service very efficient. I have purchased these lights previously and find them very good. Safe at night as they are motion sensor wireless table lights. I use them in my hall and ensuite bathroom. Also cheap to run as battery operated. Excellent delivery from order date fast.

24 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Auraglow - Highly recommended and a great service

This is the first time purchasing from this company and I have to say, I have been extremely impressed by the products received and the service. I feel that the price was fair and quality of goods to be of high standards. I would highly recommend getting lighting from Auraglow.

15 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent company to deal with

Fast and easy ordering online and prompt delivery. Protective packaging to expect the goods are safe. Excellent quality and great value for money, highly recommend the company, will definitely be ordering again.

23 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Good price

Good price. Fast delivery.

14 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Perfect service

We have ordered in the past without issue. We ordered again last week and the lights came really quickly and are reasonably priced with exceptional quality. Unfortunately one of the lights was cracked (prob by the postman) and they replaced the damaged part very quickly. They were a pleasure to deal with and the communication was excellent and friendly. I will definitely use them again.

29 April 2026
Unprompted review
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Outdoor lighting

Easy Online ordering
Quick delivery
Lights look great really pleased

15 April 2026
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Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent outdoor bulbs

Excellent outdoor bulbs , lovely blue colour , excellent service , very prompt delivery and well packaged, this is my second purchase

20 April 2026
Auraglow logo

Reply from Auraglow

Thank you for your kind review and for taking the time to provide your positive feedback, it is very much appreciated. We look forward to serving you again soon!

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