Aunt Betty Reviews 

I booked on the internet and got immediate confirmation as soon as l had paid with all the infos l needed.
I had booked a flight to Europe before the Iran war started this jear in February. Luckily l booked also a cancellation insurance and got the money for me flight back without problems and in a very short time span.
I feel l can highly recommend Aunt BETTY

I have booked my flight several times with Aunt Betty. The booking process is easy, information is clear and feel safe when I do the booking.

Booked airfares and paid with credit card. 3 days later they unilaterally cancelled booking. Credit took one week to clear debit on my credit card. Their first explanation via email at 11:08pm on a Friday was 'ticketing issues' while Aunt Betty continued offering the same tickets at a slightly lower price presented on Skyscanner website. Aunt Betty NEVER called me offering a solution, remediation or alternative or basic honest customer care, they simply cancelled. Their responses via Jetmax Helpdesk Support, upon my request for answers, are long and defensive, fancy explanations but never a remediation.
Let the buyer beware here.......

Easy process all the way, clear navigation from step one to step five.

Easy quick booking process and received the booking details straight away. Will use again!

PLEASE DO NOT BOOK THROUGH THIS AGENT!!!!

Try reaching their customer support and they will ghost you every time. Do not expect any assistance in case of an emergency. I have learned this lesson the hard way and will never book a flight through them. Please book directly with an airline if you can afford it.

I have never experienced such a terrible company or customer service in my life.
I purchased an airline ticket through this travel agency and simply wanted to change the travel date. After more than two weeks, the issue is still not resolved. I called at least five times to request the change. Each time, I was told to check my email for details, but when I called back after reviewing the information, I was told that the quoted fare was no longer available and was given a much higher price.
The website stated that the date change would cost around $300, but I was later told that various additional fees brought the total to $2,300. When my husband, who is a native English speaker, he was quoted a completely different price of $1,100 for the exact same change.
I also tried using the online chat on July 24 to discuss the pricing, but the average wait time was over 200 minutes. On top of that, if you do not respond to the agent within one minute, you are forced to start the entire queue again. I was repeatedly told to check my email, yet even when I stayed on the phone waiting for them to send it, no email ever arrived.

To make matters worse, I purchased a refundable ticket, but I was repeatedly told that it was non-refundable. After wasting more than two weeks, countless hours on calls and chats, and receiving contradictory information from different representatives, absolutely nothing was resolved.

This experience felt deceptive and completely unacceptable. The company wasted both my time and money, and it was by far the worst customer service experience I have ever had. I would strongly advise others to avoid this company.

Very easy to use booking system and great prices!

I received a very competitive price for my ticket . The website was easy to navigate. Extras were offered with option to select or deselect. I will definitely use this provider again now that I have used it.

Easy to book and pay. Great information post payment too. Very easy to understand information.

Never using aunt betty again. I was put on hold for over an hour and the chat finally got through another time and because it was after 116minutes he didn’t wait for me to respond and shut the chat down so I had to wait again. If you can use the actual airline not this third party.

We have used this service before and it was just as easy to use again

Easy booking form
Simple options

Great pricing. Easy to navigate options.

Easy to book and take our money. When the conflict in Iran affected all flights, we cancelled with the promise of full refund within 12 weeks. Well, after 13 weeks a total of 14 hours on hold, zero emails replied, we are still waiting. This is not acceptable. Do not ever book through this company, I have before but now, never again.

Had a flight booked with them, no issues so I risked it and booked a flight with them again. It was the biggest mistake. They didn't send me a confirmation email, you wouldn't think it a problem no? Well, you NEED that email to access ANY help from aunt betty, even on their website there is no online chat and I couldn't even fill out the website firm without the booking reference. I called them and waited an hour to speak to what I assume is a foreign call centre as be barely spoke English, to be told there is nothing I can do and was told to email someone else, he told me without my email or booking reference I have no booking. I've had to do a charge back with PayPal and they finally gave me the airline reference but refuse to send me the link so I still have no access to customer service from them. Absolutely awful to deal with - just book through the airline directly. avoid avoid avoid!

*edit*
They responded that rubbish, yet dont have my booking details, no refund has been given and they havent even seen my account or checked. Can't even tell the truth on trustpilot.

Very easy process. No hidden charges. Seat booking had a cost but that was same as the airline website. Overall great experience. Will use again!@