Aunt BettyReviews 

I must confess that I'm a book directly through the airline type who is wary of third party sellers. I found a great deal via SkyScanner and I chose the Aunt Betty option as the Flight Centre brand gave me confidence that all would be well. The booking experience was very smooth and easy even though my bank called me to check that I wasn't being scammed by a travel agent with a funny sounding name. While my final verdict on Aunt Betty remains pending, I think access to incredibly cheap airfares during peak season feels like a great travel hack.

Easy, straightforward.
The only complaint is the attempted upselling of add-ons.

Easy to book. Great pricing.

Always buying ticket from Aunt Betty. Easy to book and price is good

Extremely hard to get to talk to someone.

I've been trying to use the customer support chat for a couple of days. Day 1, I've waited for 4 hours (!) then closed the chat. The following day, I was waiting for an hour when someone replied asking if I was still there; after a few seconds they closed the chat as I was not quick enough. Just a few seconds after an hour wait?! I arrived 1 minute after their message and I had missed my spot in the line, now waiting for another 75 minutes.

I don't have all day everyday to wait to talk to someone to resolve my issue.

Extremely disappointing experience with Aunt Betty.

My return Qatar Airways flight was cancelled, and on 11 March I was advised the refund process would take up to 12 weeks. On 22 March, Qatar Airways confirmed the refund had already been sent to Aunt Betty. It has now been nearly 16 weeks, and I am still waiting for my refund.

Throughout this process I have had to repeatedly chase updates, spend hours on hold trying to contact customer service, and most of my emails have gone unanswered. I have also received conflicting information and no clear communication about when my refund will actually be paid.

The lack of transparency and customer service has been extremely disappointing. I expected a travel agent to keep customers informed and process refunds within the timeframe they advised—not leave customers waiting for months without answers.

Based on my experience, I would not recommend Aunt Betty.

Competitive price and easy to use website

The experience is poor.
They charge extra money for everything even if the airline is happy to waive the fees

It was pretty easy to book, and a reasonable price all things considered. Hopefully customer support if required will be just as efficient. Thank you.

Absolutely no problems I have booked with Aunt Betty many times before

I was hesitant because I hadn’t used the website before but found the whole experience easy and straightforward. Easy peasy for this boomer

Very good flight fare dealer, price is wonderful fair and service is quick

It was easy to find the flight I needed and to book. The chat now function was too slow to use even though I paid extra but customer service via email was good.

Booking process is easy to manage and the price is price is great

coped ok for first time user
instructions are reasonably clear for person who does not fly often

easy to book with seats selection which is good, rather than I have to select the seats at airports when there are no more seats available for selection.

Easy to use, nice and simple.

I got a good price and the website was very easy to use. Choosing my preferred seats was very easy. I recommend Aunt Betty.