Audiofile-Incar Reviews 

46
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a dash cam fitted by AudioFile Incar a few months ago, and I couldn’t be happier with the service I received. The team were incredibly patient, taking the time to explain everything in d... See more

Company replied

Rated 1 out of 5 stars

Highly dissapointed, was recommended these from another reputable ice provider but upon emailing them asking about connecting a cable to power dab I was told that they are only doing new installations... See more

Rated 5 out of 5 stars

Absolutely first class service and went above and beyond to help. Nice to see there’s still some good old fashioned customer service and professional advice out there. Never once did I feel like I had... See more

Rated 5 out of 5 stars

I have just had my Defender back from Audio- file and I could not recommend them more. They have provided great service with real care. My truck now has a completely sound proofed interior with a wond... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Audiofile Incar based in Hertfordshire, provide and fit in car audio, navigation and entertainment systems.


Contact info

4.1

Great

TrustScore 4 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(46)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a dash cam fitted by AudioFile…

I had a dash cam fitted by AudioFile Incar a few months ago, and I couldn’t be happier with the service I received.

The team were incredibly patient, taking the time to explain everything in detail and answer all my questions. The dash cam itself is excellent – it does everything I need it to do, and it’s so discreet that I hardly notice it while driving.

The quality of both the camera and the installation is truly five-star. From start to finish, everything was handled professionally and efficiently. The staff were knowledgeable, welcoming, and clearly take pride in their work.

I would highly recommend AudioFile Incar to anyone looking for a high-quality dash cam installation and outstanding customer service.

14 April 2026
Unprompted review
Audiofile-Incar logo

Reply from Audiofile-Incar

Thank you for your positive review. It was a pleasure working with you, and we truly appreciate your support. We hope to see you again soon.

Rated 1 out of 5 stars

Poor customer service and rude

Poor customer service and rude only want to know if have big money!

17 November 2025
Unprompted review
Audiofile-Incar logo

Reply from Audiofile-Incar

Hello David
Thank you for taking the time to leave a review. We are sorry to hear that you were disappointed, and we would like to understand your experience further. Unfortunately, we have been unable to locate any previous contact from you in our records.

If you could provide the date you reached out and the nature of your enquiry, we would be more than happy to investigate this for you.

As a high-end car audio specialist, we are transparent about the level of products and services we offer. We aim to accommodate a wide range of customer needs.

Please feel free to contact us at sales@audiofile-incar.co.uk
so we can discuss this matter in more detail and work toward a resolution.

Kind regards,
Audiofile In-Car

Hi David,

As we have not heard back from you, we will assume this matter has been resolved. If you have any further enquiries, please feel free to contact us.

Kind regards,
Audiofile In-Car

Rated 5 out of 5 stars

Great installation of Alpine HALO 9

Initial enquiries were dealt with promptly and all my questions about the installation patiently answered. Price was very competitive and on the day, received great service. The technician spent extra time cleaning up the jungle of cables I had for other cameras etc. Took time to show me how to connect my phone and fully explained how to operate. Great service. Second time I’ve used Audiofile.

21 July 2025
Unprompted review
Audiofile-Incar logo

Reply from Audiofile-Incar

Thank you for your positive review. It was a pleasure working with you, and we truly appreciate your support. We hope to see you again soon.

Rated 5 out of 5 stars

Gary and the team at Audiofile-Incar…

Gary and the team at Audiofile-Incar exceeded my expectations in every way with the recent install of a sound system in my Landrover Defender. A fantastic personalised service combined with a 'no questions asked' approach to achieving excellence, gave me an amazing result... and all within the agreed budget :>) I can 100% recommend these guys, you will not be disappointed in anyway with the result. Outstanding +++

26 September 2024
Unprompted review
Audiofile-Incar logo

Reply from Audiofile-Incar

Thankyou Peter, thankyou for taking the time to leave a review, its the kind of stuff we love to hear!

Rated 5 out of 5 stars

BMW 4 series audio upgrade - fantastic set up by Audiofile

I have just had the audio upgraded in my BMW 4 series. The quality of workmanship and service from Audiofile in Bishops Stortford is just fantastic. The complex fitment is as if it had been done in the factory and results are amazing – sound with such clarity that is far superior to the original set up the car had. This my second car that I have had upgraded by Audiofile so I am a confirmed repeat customer and will be back again with subsequent cars!

19 September 2024
Unprompted review
Audiofile-Incar logo

Reply from Audiofile-Incar

Thank you for your positive review. It was a pleasure working with you, and we truly appreciate your support. We hope to see you again soon.

Rated 5 out of 5 stars

Excellently engineered and installed Apple CarPlay replacement for an original Ferrari ICE unit

The ICE system failed in my Ferrari California T. This was no great loss as the OE kit is absolutely awful, but the unit caused fuses to blow that also powered and enabled the steering wheel controls. So - no indicators, washers or main beam which are all MOT failures of course. The new unit supplied and fitted by my friendly main dealer would have cost £7,000 (for a much-derided piece of kit) but it had been obsoleted anyway and can't be had for any price. Gary was able to offer an Apple CarPlay replacement unit at a fraction of that cost, giving me back the missing wheel functions and a much better ICE system into the bargain. Gary offered a loan car at no extra cost and I left the vehicle with him for three days. The new unit works perfectly and they engineered a perfect installation in the old 2-DIN gap left by the old unit. It even shows the Ferrari logo on start-up, so most people would not know it was an aftermarket item. In summary - excellent service and value delivered by a professional company.

12 September 2024
Unprompted review
Audiofile-Incar logo

Reply from Audiofile-Incar

Thank you for your positive review. It was a pleasure working with you, and we truly appreciate your support. We hope to see you again soon.

Rated 5 out of 5 stars

Campervan Upgrades

Audiofile have recently completed works to our campervan, fitting stereo, reverse camera and dashcam upgrades. The process was easy from start to finish.
Audiofile made cost efficient improvements that met my requirements, when the works were finished staff took the time to go through what had been done and linked my phone to the stereo system as well as the dashcam. The work was booked in and completed on time.
Very pleased with the results, well done all at Audiofile.

29 April 2024
Unprompted review
Audiofile-Incar logo

Reply from Audiofile-Incar

Thank you for your positive review. It was a pleasure working with you, and we truly appreciate your support. We hope to see you again soon.

Rated 5 out of 5 stars

Very happy as always :)

Had the latest tech installed by Gary and his team - what they don't know about in-car technologies isn't worth knowing! Very pleased with the install and handover. Also nice to have things done locally. Thanks!

25 April 2024
Unprompted review
Audiofile-Incar logo

Reply from Audiofile-Incar

Thank you for your positive review. It was a pleasure working with you, and we truly appreciate your support. We hope to see you again soon.

Rated 5 out of 5 stars

C Class next level upgrade

Hi Gary

After having my first upgrade done with you and David. I had the opportunity to listen to one of your demo car systems with a DSP upgrade. This experience just blew my mind as I was pleasantly bamboozled by how the sound stage can be improved in the front end and still give depth, precision and clarity. I knew in my mind I would consult you and your team later in the year to get the job done to take it to the next level having had such a great all round great experience with the first upgrade and to which I am always thankful and grateful for.

The next level upgrade was completed in no time, these guys do not mess around and do such a professional, tidy and comprehensive job. Nothing is ever too much for Gary as he takes time to make sure you are happy and the system is tuned to your taste and satisfaction and my goodness the final result on the work carried out deserves an award on its own merit. Simply outstanding and flawless results and the most amazing pre Christmas present for this time of the year. I am truly amazed, impressed and supper happy with the new sound in my car.

The whole experience is super easy and a real pleasure to know that I have peace of mind leaving the technical stuff to Gary and his team with their level of expertise, experience and precision which is why I would not hesitate to recommend Audio file in car to anyone who likes great sounding music in their car.

Thank you once again Gary to you, David and the team for doing such a first class and fantastically pleasing job. Simply perfect.

regards
Gerald

16 November 2023
Unprompted review
Rated 5 out of 5 stars

As good as it gets

I have had many stereo upgrades in various cars over the years, but these guys are a class above. Great comms and more importantly the apple car play and stereo upgrade carried out on my Maserati have transformed the car. The audio sound upgrade is simply stunning. These guys really know their stuff. Very friendly and knowledgeable. Just a great experience all round. Even though they are 3 hours from me I would not use anyone else in the future, Big thanks to Dave and Gary. How it should be done.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Very knowledgeable, helpful and friendly. Obviously car enthusiasts. No hesitation in recommending based on my own experience.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company with fantastic service

Hi Guys

Just wanted to say thank you for the stunning service upgrading my Defender stereo to Apple car play/double din! When I left it with on Monday morning, I casually dropped in that of you had the time, I’d like led headlights indicators and rear lights, you took it in your stride and away I went. Was expecting it to be with you a week so shocked when I got the call on Tuesday lunchtime to say it was ready for collection!!! What fantastic service and what an installation, simply brilliant and what a difference in driving my Defender, stereo amazing and I can now see where I’m going at night !!!
Thanks once again and safe to say I will be entrusting you with any future work and can’t recommend you highly enough!

14 August 2023
Unprompted review
Rated 5 out of 5 stars

First class company …

If you want it done right first time this company is the best
I asked the impossible but they made it happen
Apple car play upgrading door speakers and sound proofing sub fitted crossovers and amp tweeters in pillars and a ghost 2 fitted in 2 days
Great team will always use them again
Plus a courtesy car while the work is being done
Many thanks lads

6 July 2023
Unprompted review
Rated 5 out of 5 stars

I had a double Din conversion

I had a double Din conversion, rear camera and Immobiliser fitted to my pride and joy (2016 Defender 110 XS), We also had a courtesy car supplied while the installation was being carried out, What a great job..!! Gary and the team did, I could not be happier and all in one day, Gary and the team could not have been more professional and helpful from the start of the job to the finish, I feel that Gary went the extra mile to make sure I was completely satisfied,
On the strength of what I have seen I have now booked to have sound proofing and Dash cam fitted, I would definitely not entrust this work to any other company,
A big thumbs up to Gary and the team.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Gary and his team!

I had arranged with Gary to have my Defender 90 soundproofed last summer. However, due to various electrical issues with the vehicle, I ended up replacing it with a later model. Gary persuaded me that, even with the better level of spec in the new vehicle (including carpets), soundproofing would still make a significant difference.
He was right!
I’ve now made several long journeys and the soundproofing has transformed the driving experience! Thanks again - Greg

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Superb Company

Can’t praise Gary, the two David’s and their team enough. Did a great job on my Defender 90. A stunning transformation. Very professional with a great personal touch. Highly recommended.

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Defender sounds upgrade. I drove my cherished Defender from…

I drove my cherished Defender from Dorset to Bishop's Stortford for Gary and the team to upgrade my central control panel and fit a CarPlay enabled Pioneer unit. On arrival the greeting was friendly and professional, great team. They were conscious of my long drive home and dedicated two engineers to the task, completing in good time. I am delighted with the job and the unit, their eye for detail and finish is unbeatable. The next time I want a car audio upgrade I will suffer the long drive again! I can't say better than that.

26 January 2023
Unprompted review
Rated 5 out of 5 stars

A Very Special Lamborghini…

Entrusted my very special Lamborghini to Gary, David and the Team. The car was in for a complete audio upgrade, including Head Unit, Speakers and Sub, as well as a new Dashcam. These guys really know what they are doing. The install was incredibly detailed and very diligently executed, including various custom modifications to ensure a really high quality fit and finish. The kit itself is amazing and the transformation is astonishing. Extremely satisfied with their work and the finished result. I would not hesitate in recommending Audio File In-Car to anyone that wants a very high quality install and fitted to a very high professional standard.

27 August 2022
Unprompted review
Rated 5 out of 5 stars

Nothing short of 'wow'!

I have known about Audiofile for many years, having lived in very close proximity to their workshop and had always heard great things. I recently purchased a new car and wanted to enhance what is an already adequate sound system, so I took the plunge and paid them a visit. They said to me that they could update the system, sound proof the doors, without invalidating my car warranty (very important) and they keenly gave me that in writing. With my car manufacture happy I agreed and they booked me in. They are super busy at the time of writing, they booked me in and actually had another slot sooner, but sadly I couldn't get the time off to drop the car in. I then had to change the booking due to a last-minute holiday booking, they kindly adjusted the booking again - so far, so great. So came the day of install, they arranged a courtesy car for me and I left mine with them for the day. I arrived back at the time they stated to find my car sat waiting and the owner, Gary, took me to my car to show what they had done... wow! The boot of my car is not ideal for a sub and amp, so I had selected something combined and slim - they had created a new panel and affixed the sub/amp to it, matching the material of my boot too! It looks so nice. In the front they'd installed a bass dial very subtly and it looks like it is part of the dash. They also added enhanced tweeters and these too have been installed in such a way that they blend in with the theme of the car - it is really impressive work. Finally I tried the sound out and was not disappointed. I didn't want anything too crazy, but it has enhanced the range, they put new speakers in my side doors and added insulation... you can hardly hear a thing outside of the car and the doors are decidedly more solid post-install. It is a superb job by a superb outfit. I really couldn't fault anything even if I wanted to - thank you to the Audiofile team, a job brilliantly done.

2 December 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look