Audika Reviews 

22,743
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their ability to explain complex information clearly and put people at ease. The service provided is frequently described as excellent, with many appreciating the thoroughness of tests and the personalized care received, leading to significant improvements in their hearing and overall quality of life. Reviewers are particularly impressed with the user experience, noting the ease of the process, the lack of pressure to purchase, and the comfort and effectiveness of the products. However, some customers also noted issues with customer service, including long waiting times for repairs, lack of information, and a perceived hard sell approach during appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, efficient, and friendly... See more

User experience

Customers had positive experiences with user experience, consistently reporting that staff were professional,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with their hearing aids,... See more

Customer service

Clients share positive opinions on customer service, praising the professional, friendly, and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using hearing aids for 15 years and have tried several high street brands. Cheryl at Amplifon Chester gave me the most thorough hearing test ever, and took the time to explain the results in... See more

Rated 5 out of 5 stars

Ana at Hidden Hearing in Sevenoaks was amazing. So friendly, explained each procedure clearly without complicating anything. The testing was done smoothly and explained throughout. Ana treats you like... See more

Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more

Rated 5 out of 5 stars

I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Ex... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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4.8

All reviews

(22,743)

4,729 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

To expensive for myself

Everything was very professional my hearing test went well everything was explained The outcome was they are to expensive for me if they were a reasonable amount. They did make a big difference

23 June 2026
Rated 5 out of 5 stars

Warmth of welcome

Warmth of welcome, time to explain things, amazing equipment and keeness to help achieve personal solutions not hard sell

23 June 2026
Rated 5 out of 5 stars

My review

Welcome from operative. Explanation offered of check. Examination given thoroughly undertaken. Visual given of state ear was in. New appointment given due to failure to see eardrum. Recommendation of spray required

23 June 2026
Rated 5 out of 5 stars

Representative turned up at the booked…

Representative turned up at the booked time. She explained what she had planned for the testing, but unfortunately after an internal inspection of my ears, could not continue with the testing because I have a build-up of wax in both ears. She explained what was observed, but never in a condescending manner.

22 June 2026
Rated 1 out of 5 stars

Ater two trips to Amplifon in Exmouth…

After two trips to Amplifon in Exmouth and Exeter to take up the 2 week free trial I drove on the third occasion supposedly to collect my hearing aids. En route and just 5 minutes before I was due to arrive I received text to say my appointment was cancelled. I still want into Exmouth brach to be told ,"we are not doing the two week trial now and your hearing aids are out of stock."
I wrote to head office asking for an explanation, no explanation was given. I was offered £20 towards my travel costs. If this is the way they treat customers then I wouldn't touch them with a bargepole. DISGRACEFUL.!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

The appointment was late but it was a…

The appointment was late but it was a good and thorough hearing test . I got to my appointment in Skipton on time but they could not find my name on their system. I showed them my email which had my appointment and it transpired that they had double booked at 3.30pm. I had to wait until they finished to see me and that was about 30 minutes late. I was asked to come back at another time but I preferred to wait as my appointment was once already cancelled. I was quite fed up and annoyed with the whole thing to be honest.

19 June 2026
Rated 5 out of 5 stars

I visited Hidden Hearing for my free…

I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Explained everything what she was going to do in the test was professional and explained that I do need hearing aids there was no pressure to buy anything . Fantastic I would recommend Lilly and "Hidden Hearing" to all my family and friends thankyou .

22 June 2026
Unprompted review

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