Popped into Audika in Bath with my dad’s hearing aid - the wire had broken. I feared the worst and that we’d need new hearing aids but Andy simply fitted a new wire, cleaned it all up and we were good... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to have my ears dewaxed which was completed in good time and asked for a hearing test appointment. The team were able arrange for me to meet an audiologist straightaway. He was very thorough a... See more
Excellent Audiologist, asked lots detailed pertinent questions, and listened for an hour. Whole experience including hearing tests much more thorough and Audiologist Andy much more knowledgeable than... See more
I attended the Clinic for the first time for Ear wax removal on 23 May 2026 I received treatment as soon as I arrived. The procedure was "friendly and efficient". I was given a further appointment to... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot thank or recommend Andy Collis…
I cannot thank or recommend Andy Collis at Hidden Hearing (Bath) enough
Very thorough and reassuring and from the off, you feel in very safe hands
Highly recommend !!👌
Andy at the Bath branch is very polite and helpful and good at what he does , gives a high standard of service either with hearing test, servicing or advice with hearing aids . Highly recommend this establishment 👌
Excellent service as usual
I had a problem with my hearing aid and I was given an appointment the same day. Andy Collis sorted it out within 10 minutes. A relief as I didn’t want to be without my hearing aid at work. I’ve been going to HH in Bath, Andy Collis, since 2012 and I can’t recommend them enough.
Great service
Great service, I can hear again ..
Jessica did a great job on explaining the procedure. I had earwax removed that was making me deaf in one side for the last month. I would highly recommend this service it was straightforward and simple.
Excellent service
Both Andy Collis, Hearing Aid Audiologist, and the receptionist (apologies, I forget her name) were lovely and welcoming. I was seen promptly and was given a thorough consultation based upon my answers to questions asked. I was given sound advice and was able to purchase at the branch the recommended product to alleviate my symptoms at a fair, competitive price.
At last I could hear!
I attended Hidden Hearing Clinic with some apprehension, as I had never had my ears cleaned out before with a mini vacuum cleaner, but I should not have worried because the operative explained the procedure, and completed it expertly, so I had no pain or discomfort and when she had finished I could then hear with my right ear! Wonderful! Such relief!
Excellent appointment
Excellent appointment with efficient hearing test as well as perfect cleaning and maintenance of hearing aids to sort out a minor problem.
Hidden Hearing Bath (Site Chippenham)
Rosie Aylward - Hearing Aid Dispenser. The advice, attention to detail and manner of communication from Rosie Aylward was excellent. It was evident she believed in the product she was advising on.
Chris Buss
Marvellous service
I’ve purchased my second pair of hearing aids from this practice and have received the very best customer service and care for both
Many thanks to the team
May use AI-assist with repliesRead more
Very disappointed in the product
Very disappointed in the product - functionability versus cost and service. They always seem to want me to upgrade.

Reply from Audika - Bath
I am absolutely thrilled with my new…
I am absolutely thrilled with my new hearing aids. The service I received at the Bath Branch of Hidden Hearing was exceptional. I would have no hesitation in recommending this wonderful business to anyone having problems with the heir hearing!
Excellent service.
I was given two appointments to clear my earwax and have a hearing test. This involved two visits to the Bath branch, where I was treated by an excellent practitioner. All for the price of £60.00. My ears are now nice and clear.
Very good service from the receptionist…
Very good service from the receptionist and the audiologist, thanks
Excellent Service
The appointment successfully resolved a number of prior issues with my hearing aids and subsequently so far I have not experieinced any problems.
The service was excellent demonstrating on screen the various permutations available when setting the hearing aids and the changes made appear to have been very successful.
It became evident to me that the Hidden Hearing Audiologists expertise varies and I was pleased to be dealt with by somone who is clearly very expert.
Very good
Very good. My questions were answered satisfactorily, and everything was explained.
The lady is one of the most helpful ladies I have ever met and I am very pleased with her services.
The lady is one of the most helpful ladies I have ever met. I am very pleased with her service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






