Astrid & Miyu Reviews 

Absolutely fantastic service. Alejandra was brilliant and did my piercing really well, it’s healed really quickly!! I will t hesitate to go there again.

Toni made an exciting piercing experience a real delight

Lisa and all the staff at Astrid&Miyu Kildare village were excellent. They all went above and beyond to ensure I was happy with my decisions.

Kay was brilliant piercing my ears - she was so knowledgable not only about piercing but products. I’m so happy with my new piercings and felt totally at ease! Thanks X

I had my forward helix pierced on 21/05/2026. It was painful for a number of days and wasn't improving, I have another cartilage piercing so I knew something wasn't right.

I booked to see an apporved piercer in Cardiff to get it checked. He had to take it out because it was pierced too close to my face. It wasn't free to move and the piercing hole was actually stretching, so the hole wasn't round. The back was digging in too. It was actually so badly placed at such a horrible angle he had to use a tool to remove it and it bled quite a lot.

I complained and received an automated response, along with all the silly emojis suggesting I book an appointment to get it checked. I will never book another appointment here again.

I replied and got "Piercing placements are normally approved by yourself and the piercer at the time of the appointment"

What position am I in to approve a piering location? I'm someone off the street. They are supposed to be trained?

I find this quite insulting since if I hadn't got it sorted by a professional it could have let to scarring. I wasn't compensated for the pain I had experienced.

There are certified "approved piercers" out there. Put that in your favorite search engine.
Look for a professional and they look at your anatomy properly, and will give you proper aftercare too. It might be a bit more expensive but it is well worth going to see someone who knows what they're doing and is actually looking out for your welfare.

At a minimum go on forums like reddit and look for advice from approved piercers. There are also reviews on Astrid and Miyu on reddit so well worth a read.

Absolutely delighted with my new piercing! Lisa was so professional, gentle, and made me feel completely at ease throughout the whole process. Everything was clean, well explained, and the result is perfect. Thank you, Lisa — I love it! Highly recommend 💜

I was really excited to receive the cosmic star band ring in gold as a gift as I had been eying this up for so long! I recieved this at Christmas and in-spite me following the guide lines and regularly cleaning I am really disappointed that it has lost all of its colour. I realise gold plating does not last forever but 5 months is ridiculous!
In the same gift I recieved the snake bracelet and this was so flimsy on the clasp that it has snapped, looks gorgeous really poor quality!
I contacted astrid and Miyu to be told to clean it and get back to them, which I have and recieved no response. Really disappointed.

I’m afraid this company is very good at marketing but all style and absolutely no substance

Very helpful

Prompt answers and clear instructions. Plus a friendly manner

me and two of my friends all got our helix peirced at the oxford street selfridges store a few weeks ago. (sorry kept forgetting to leave a review!!) but we were very well looked after from start to finish by Courtney and the rest of the team were lovely. Courtney was very welcoming and made sure we were all comfortable getting our ears pierced. she talked us through every step and it really did make the difference. bearing in mind we were all slightly nervous we all left very happy! the process was very quick and we were given detailed instructions on how to look after our piercings. I can confirm that after 3 weeks my peircing is still all good and is healing well! thank you so much!

The jewellery is great value beautiful pieces for every day and occasion wear. But most of all I have been so impressed by the level of customer service both online and in the stores.
Definitely my favorite brand of all the ones out there and I would highly recommend. Thank you customer services for all your help. I love my new ring stack ❤️

Very fast response , very helpful

Amber looked after us today in Astrid & Miyu in Kildare Village. She was fantastic to deal with - so friendly and helpful. Customer service was excellent! Will definitely be back

Damila was sooooooo professional and kind. My daughter fainted and she looked after her sooooo well with another shop assistant. We will return. Such an amazing service. Thank you.

I went into store to buy some rings id seen previously, Bia was so helpful in finding the right size and being so patient with me as I ummed and ahh’ed whether to get them or not. I ended up with both rings and a new earring for my cartilage that she’s booked me an appointment for to get changed over. Such lovely service and always the best experience in Astrid & Miyu.

I bought bespoke jewelry story chain with 5 pedants through their app since there’s no nearest store where I live. I Had a good experience with the customer service, who helped me from the start until I received my package! Very friendly and helpful! I love my necklace. It’s cute, pretty and personalized.

Thank you for everything!

My husband was buying a ring for my birthday. Hannah was so helpful and patient as I particularly liked a ring that was not available in my size. She showed me a similar ring, which I did choose. She was not pushing a sale, which was nice. She was very friendly, asking about our plans. Overall it just a lovely experience, Hannah was professional, polite and a great face for Astrid and Miyu in Fenwicks.

I had a great experience at Astrid & Miyu. Thank you so much for your amazing service Kathryn, very happy with the welded bracelet. I would definitely recommend!

Kathryn was so so lovely and very informative about the welded bracelets and aftercare. She made sure we were comfortable and happy with our choice! Thank you so much xx

It has been six days since I got my nose pierced and it was also my very first time. The experience and the comfort was amazing, super professional and I honestly can’t recommend this place enough🤩 especially the piercer who did mine which was Vikki, she was the sweetest person ever and she made sure I was comfortable and ok as she did the whole process. It was an amazing experience😍