Good and bad experience The main poor spot is why is it taking just about a week or longer until the product gets to me like seriously One of the good parts for the time being that this prod... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered one of the wallet phone cases and in terms of the product itself, I am pretty pleased. The wallet is a little lose-fitting, which makes me nervous since it holds my bank card and ID,... See more
Company replied
The slide on my case is a little looser than I expected. As I am typing this with one hand I can feel it moving back and forth with my fingers and hear it. Overall not an issue the side stays cl... See more
Company replied
The support dept working to correct an issue with a case. Courteous and quick to reply. Issue resolved. Waiting for replacement to be shipped.
Company replied
Company details
Written by the company
Astra Cases was created to bring you the best cases and protection for your favorite devices. Our cases are designed with quality, look, protection and comfort top of mind. For new customers use code "Welcome5" for a 5% discount. We offer a 100% Money Back Guarantee on all purchases.
Contact info
539 W. Commerce St, 75208, Dallas, United States
- support@astracases.com
- astracases.com
3.5
Average
1K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New case for Apple iPhone 8 is a…
New case for Apple iPhone 8 is a perfect fit.
23 July 2025
Unprompted review
Reply from Astra Cases
Hi Nina, Thanks for sharing! We’re glad to hear your new case fits your iPhone 8 perfectly.
Great product
Easy to order, great communication and great product, better than what I had expected.
31 July 2025
Unprompted review
Reply from Astra Cases
Hi Heather, Thanks so much for your kind words! We’re thrilled to hear you had a smooth experience and that the product exceeded your expectations.
It came fast.the color is beautiful
It came fast.the color is beautiful. Is there something can apply to keep in shape can you use shoe wax onthis beautiful green tablet case?
16 July 2025
Unprompted review
Reply from Astra Cases
Hi Peggy, Thanks for your review! We’re glad you love the color and quick delivery. For keeping your case in shape, we’d suggest using a leather conditioner instead of shoe wax, as it’s gentler and designed for items like this.
Received case and is a very nice one
Received case and is a very nice one
14 July 2025
Unprompted review
Reply from Astra Cases
Hi Kasey, Thank you! We're glad to hear you liked the case. Appreciate you taking the time to leave a review!
Reply from Astra Cases
Hi Joseph, Thanks for your review! We're glad you got exactly what you needed. Let us know if there's anything else we can help with!
The case shipped quickly and has a…
The case shipped quickly and has a slimmer profile than expected. I also had no problems finding the right case for my phone with the features that I wanted.
8 July 2025
Unprompted review
Reply from Astra Cases
Hi Megan, Thanks for your feedback! We're glad to hear the case arrived quickly and that it met your expectations—both in fit and features. Great to know the shopping experience was smooth too!
Disappointed – Poor Quality Product & Unfair Refund Policy
I placed my order 14 days ago and it only just arrived. Unfortunately, the product is of very poor quality – cheap and not fit for purpose. It’s clear this is a low-cost import, not what I expected at all.
I tried to cancel the order once I realised it wasn’t being shipped from the UK, but the company refused. Now they’re only offering a partial refund, claiming it’s too expensive to return the item to Asia – which wasn’t made clear at the time of purchase.
Be aware: the positive reviews on their site are filtered and only published if approved, which is misleading. I’m requesting a full refund and, if this isn’t resolved promptly, I will escalate the matter further.
18 July 2025
Unprompted review
Reply from Astra Cases
Hi Jessica, We’re sorry to hear about your experience and appreciate you taking the time to share this. We understand your concerns around shipping, product quality, and the return process.
Someone from our customer support team will be in touch to assist you further and help resolve the issue. In the meantime, please know that we’re also reviewing your feedback internally to improve clarity around shipping and returns.
Thank you again for your honest feedback.
Great case for my granddaughter’s iPad
Great case for my granddaughter’s iPad. Exceptional customer service as well
16 July 2025
Unprompted review
Reply from Astra Cases
Hi Tammy, Thank you! We’re so happy to hear the case is a great fit for your granddaughter’s iPad. And we're glad you had a good experience with our customer service—thanks again for your support!
First time buyer.
Being able to review and purchase online and if needed speak to someone for advice.
2 July 2025
Unprompted review
Reply from Astra Cases
Hi Chris, Thank you! We're glad to hear you appreciate the convenience of shopping online with the option to speak to someone if needed. We're always here to help if you have any questions!
Great quality case!
11 July 2025
Unprompted review
Reply from Astra Cases
Hi Stephanie, Thank you for your feedback! We're happy to hear you're pleased with the case. If you need anything else, we're here to help!
Was easy and came pretty fast
12 July 2025
Unprompted review
Reply from Astra Cases
Hi Boston, Thank you for your feedback! We're glad everything went smoothly and that your order arrived quickly. Let us know if you need anything else!
Beautiful colors and excellent design…
Beautiful colors and excellent design for my new iphone 16 pro. Compact but very useful!
8 July 2025
Unprompted review
Reply from Astra Cases
Hi Carol, Thank you for your feedback! We're glad to hear you're enjoying the design and functionality of your new case. If you ever need anything else, feel free to reach out—we’re happy to help!
Dropshipping scam
Dropshipping scam. Takes 20 days to arrive. Put their product images into TinEye reverse image search and you'll see the same thing on AliExpress. Terrible fit and finish to the product. Many rip offs of old Griffin Tech designs.
9 July 2025
Unprompted review
Reply from Astra Cases
Hi, Thank you for your feedback. We're sorry to hear you were disappointed with your order and the delivery time. We understand how important both quality and timeliness are, and we're continuously working to improve on both.
Many customers are satisfied with their purchases, and we stand behind our products and service. If there’s ever an issue with an order, our support team is always here to help.
Good cases let down by poor delivery
Order acknowledgement misleading as states case has been despatched when in fact it hasn't even been picked from warehouse. In reality delivery can be between 2 to 3 weeks. so don't buy from them if you need something quickly.
7 July 2025
Unprompted review
Reply from Astra Cases
Hi Brian, Thank you for your honest feedback. We're sorry for the confusion caused by the order update and the delay in processing. Your comments are noted, and we're working on improving our communication and fulfillment times to provide a clearer and faster experience. If there's anything we can do to assist you further, please don't hesitate to reach out.
No hassle good communication
No hassle good communication. Good experience. Great product
8 July 2025
Unprompted review
Reply from Astra Cases
Hi Tony, Thank you for your feedback! We're glad to hear everything went smoothly and that you had a positive experience. We appreciate your support and hope to serve you again soon.
Easy exchange
The case that I originally ordered was not the correct size. The company was willing to allow me to exchange it even though they didn't have to.
2 July 2025
Unprompted review
Reply from Astra Cases
Hi Jeremy, Thank you for sharing your experience. We're glad we could help with the exchange and make things right. If you need any further assistance, feel free to reach out anytime.
Reply from Astra Cases
Hi Karina, Thank you for your review! We're glad the product met your expectations. If you have any questions or need support in the future, feel free to reach out.
Good, but shipping was long
Great experience EXCEPT the shipping took way too long
1 July 2025
Unprompted review
Reply from Astra Cases
Hi Deya, Thank you for your feedback. We're glad you had a great overall experience. We understand the shipping took longer than expected and appreciate your patience—we’re working on improving this moving forward.
I will shop again!
Friendly staff and great products; it just took quite a long time for the items to arrive.
20 June 2025
Unprompted review
Reply from Astra Cases
Hi DJKiwi, Thank you for your feedback. We're glad you’re happy with the service and products. We've noted your comment about the shipping time and are working on improving it.
Great!
Great! communication postal service accurate despite my worries. Will be happy to share Astra brand to all my friends
Alan
24 June 2025
Unprompted review
Reply from Astra Cases
Hi Alan, Thank you for your feedback! We're glad everything went smoothly and that your concerns were put at ease. We truly appreciate you spreading the word—it means a lot. Let us know if there’s anything you need down the line.
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