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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the hair is soft, beautiful, and long-lasting with minimal shedding. Many people appreciate the accurate descriptions and the ability to style, color, and reuse the hair. The ordering process is frequently highlighted as smooth and efficient, with many customers receiving their orders promptly. The staff is often described as helpful, kind, and professional, providing excellent communication and support throughout the customer journey. However, some customers were dissatisfied with the customer service, mentioning unresponsiveness, conflicting information, or a lack of assistance with returns and exchanges. A few other people also felt that the hair quality was poor, describing it as synthetic, prone to tangling, or not holding curls as expected. There were also isolated reports of incorrect wig lengths or issues with wig construction, such as clips falling off.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the hair as cute, soft, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the hair quality, describing it as... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Order

Customers generally express satisfaction with their orders. Many reviewers highlight positive aspects such as... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the super fast shipping,... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered on a Tuesday and received my wig by Saturday — just 4 business days! The shipping was super fast. The wig itself is beautiful, the hair is soft, and there’s been no shedding at all, which... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... See more

Company replied

Rated 5 out of 5 stars

I am a loyal returning customer. I’ve used Asteria hair for years. The hair is excellent quality. The bundles color well and can be reused. The service is top tier. There seems to always be someone a... See more

Company replied

Rated 5 out of 5 stars

I've been using Asteria Hair since 2023 for all my bundles and wig purchases, and I’ve been consistently happy with their products and service. The hair quality is amazing—soft, long-lasting, and... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Product Store

Information provided by various external sources

Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.


Contact info

4.1

Great

TrustScore 4 out of 5

425 reviews

5-star
4-star
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1-star

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Honest First-Time Buyer Experience

I initially ordered the Water Wave texture, but unfortunately, the hair did not look like the photos advertised and appeared very frizzy right out of the package. I exchanged it for the Deep Wave texture, hoping for better quality, but was met with the same issue—excessive frizz. After washing the hair, I noticed significant shedding, and the frizz remained unmanageable despite my efforts.

As a first-time customer, I was genuinely disappointed with the quality and expected a better product. I even requested that they send a better-quality bundle, but my concerns were not fully resolved.

That said, their customer service was very responsive and helpful throughout the exchange process, and the shipping was impressively fast. The hair was also true to length and density, which I appreciated.

Overall, while the customer service and delivery were excellent, I would not recommend this hair due to the poor quality and high maintenance required.

19 April 2025
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Thank you so much for taking the time to share your honest feedback — we truly appreciate your kind words about our customer service and fast shipping, and we’re glad to hear the hair was true to length and density.

We’re genuinely sorry to hear that the texture and quality of the hair didn’t meet your expectations. Please know that we take your concerns seriously. Our goal is always to provide hair that is both beautiful and manageable, and we regret that your experience didn’t reflect this standard.

Frizz can sometimes occur during transit or after washing due to the natural texture of curly/wavy human hair, here is some tips to reduce the frizz:

💧 For Human Hair Wigs
1. Co-wash Regularly

Use a sulfate-free conditioner (no shampoo!) to gently cleanse and hydrate.

Let it sit for 5-10 minutes before rinsing with cool water.

2. Use a Leave-In Conditioner

Apply a lightweight, silicone-free leave-in to keep strands smooth and moisturized.

Look for products specifically for curly or textured hair.

3. Dry Gently

Blot the hair with a microfiber towel or T-shirt—never rub.

Let it air dry on a wig stand for best results.

4. Use Anti-Frizz Serums or Oils

Argan oil, jojoba oil, or a serum like John Frieda Frizz Ease (light amount!) helps tame flyaways.

Avoid heavy products that cause buildup.

5. Detangle Properly

Always detangle from ends to roots using a wide-tooth comb or your fingers.

Do it while the hair is damp and with conditioner or leave-in.

6. Sleep Protection

Use a satin/silk bonnet or pillowcase to reduce friction.

Braid or twist the hair at night to preserve definition.

About the shedding, hope you know it is quite normal for the new wig just received to have a little float hair, after several times combing(better with fingers or wide-tooth comb), they will be cleared, you could try it.

Please feel free to contact us directly — we’re here to help and truly value your business 💛

Rated 5 out of 5 stars

Amazing product and an even more…

Amazing product and an even more amazing team!! I will be purchasing more in the future.

11 April 2025
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Thank you so much for your kind words! 💖
We’re absolutely thrilled to hear that you loved the product and had a great experience with our team — it truly means the world to us!

We can’t wait to serve you again in the future, and we’ll be here whenever you’re ready to shop next. You’re always welcome! ✨

Rated 5 out of 5 stars

They never disappoint me

They never disappoint me. Their hair is always perfect. No shedding no tangles. Last forever. They will always be my only vendor.

9 April 2025
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Dear, thanks for your kindly words, which mean a lot to us! As a token of our appreciation, we’d love to offer you a $20 coupon for your next order. Simply send us a screenshot of your review to our email account service@asteriahair.com and let us know your name or other information, and we’ll send you the discount code for you!

Rated 1 out of 5 stars

Worst curly wig I’ve ever purchased.

I’m beyond disappointed with this wig. I had high expectations based on Asteria’s reputation for curly hair, but this is by far the worst curly wig I’ve ever dealt with. I’ve worn and maintained curly wigs for years, and I also have natural curly hair, so I know how to care for textured hair, but nothing could save this one.

Within just 3 to 4 days, the tangling became unbearable. No matter how often I detangled and refreshed it with water, it would knot up again within 10 minutes. The back matted so badly that the wig became stiff and unwearable. I tried everything, deep conditioning three times, adding and omitting oils, experimenting with different product amounts, including leave-in conditioners, curl creams, gels, and serums. Nothing worked.

This hair is clearly over-processed. It has no elasticity or softness, just excessive dryness and tangling. And let’s not forget the awful fishy smell, it took ages to wash out! At £200, I expected at least a few weeks of quality wear, not a wig that barely lasted a few days before becoming unmanageable.

If you’re looking for a long-lasting curly wig, do yourself a favour and look elsewhere. This one is not it.

28 February 2025
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Hi Dear,

We're truly sorry to hear about your experience, and we genuinely appreciate you taking the time to share such detailed feedback. Your disappointment is completely understandable, and this is not the kind of experience we want any of our valued customers to have—especially one who clearly knows and cares for curly hair so well.

We sincerely apologize for the issues you’ve faced with tangling, matting, and the hair quality overall. This is definitely not up to the standard we aim to maintain. While some minimal shedding and tangling can occur with curly textures, what you've described goes far beyond what’s acceptable, and we take this seriously.

To help make this right, may we kindly ask:
could you please provide us the order number?
Also share a few clear photos or a short video showing the current condition of the wig (especially the back and lace area)?

we will contact our professional hairstylist to help you find a best solution.

Again, we’re so sorry for the frustration this has caused you. We're here and ready to assist however you'd like to proceed.

Rated 1 out of 5 stars

My ORDER Number #600158176 this the…

My ORDER Number #600158176 this the second time I sent this to you an no reply I sent it on Instagram as well I’m not just making up a bad review I actually Bought hair from y’all and IT WAS tangled shedding an I don’t believe it was FULLY Human hair

8 June 2024
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Dear, we haven't received your email reply. If it's convenient for you, could you please respond so we can follow up on the condition of your hair and provide a solution? Thank you for your time.

Rated 1 out of 5 stars

DO NOT PURCHASE ANYTHING FROM THIS…

DO NOT PURCHASE ANYTHING FROM THIS SITE! I always ordered from this website, but this was a travesty for my birthday. I ordered a 22-inch 5x5 lace and high density and received a thin shedding 20-inch or less wig, and the color is in patches. I contacted the support team. Not only did they call me by the wrong name like they copied and paste a response, but the told me that will not refund me even after my suggestion of returning it, because they claimed I did it because they “did not send it out in that state that it’s in.” Even after me stating that I did an unveiling video to find my wig like this, that I will share on platforms. I will NEVER order from this place again! Do not waste your money! I paid over $330 for this bullshit that I can’t even wear!

15 January 2025
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Dear,sorry for our mistake and inconvenience caused for you,we could ensure that we sent the correct wig in density,length and color since our waehouse inspected carefully the wig before shipment.Pls trust us.Although we couldn't return the hair,as your friends,we really want to help you and ffer some professional advice from our hairstylists via the email if you need.Thanks your understanding and patience.

Rated 1 out of 5 stars

Horrible!!!

The wig has some terrible hair. It will not hold a curl, the texture is horrible like doll hair, it's also very thin. The reviews are lies! Also Asteria hair does not honor your points. They will state that you can use the points on your next order.

9 October 2024
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Dear,sorry for this product doesn't meet your expectations.May I know your order number?Our wigs are inspected before shipment.Please rest assured.Any issue after delivered,we will do our outmost to help you solve the problem.Looking forward to hearing from you soon~

Rated 5 out of 5 stars

Happy

Just what I wanted, hair just like advertised. Super fast service. After previous bad experiences with other companies Asteria Hair has restored my faith in online hair business.

5 January 2025
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Dear,Thank Sooos Much for your approval,I noticed your warm review, your feedback is our motivation,sweetheart. We are so happy to hear that this product meets your expectations.We will keep our standards to become reliable choice for girls.
To thanks for your longterm support,we are willing to apply a special discount for your next order.You could contact us when you need.Hope to serve you again in the future~

Rated 1 out of 5 stars

Horrible quality

Horrible quality. Feels cheap… Looks nothing like the photos on Asteria’s website. Save your time & $$$

20 December 2024
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Dear,sorry for this unpleasant experience,to better help you,may I know you order number?Our product is checked carefully before shipment.Please don't worry.Any issue after received,we will do out outmost to help you.Looking forward to your reply.

Rated 1 out of 5 stars

My product broke in 30 days

My product broke in 30 days, emailed and their number doesn’t work. Do Not Buy!!!

1 December 2024
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Dear,sorry for this unpleasant experience, to better help you,may I know your order number?Looking forward to your reply.

Rated 1 out of 5 stars

Bought hair but was not delivered

Bought hair but was not delivered. Company is not to be trusted, Christmas ruined.

11 December 2024
Unprompted review
Asteria Hair logo

Reply from Asteria Hair

Dear,sorry for late reply and this unpleasant expereience.To better help you,may I know your order number?We will do our outmost to help you.Looking forward to your reply.

Rated 5 out of 5 stars

I just received my hair

I just received my hair. I’m super excited because it’s my birthday and I haven’t purchased hair in a while. The customer service was awesome from the day of purchase to delivery date. I will keep you guys updated once I wear the hair but so far super awesome.

28 July 2024
Unprompted review
Rated 5 out of 5 stars

Packaging was excellent

The communication was excellent, the hair I got omg I love it. The curls are soft and bouncy.. can't wait to rock it.
waiting to be done with my maternity leave so I can order long ones. I love love the hair. Packaging was excellent. Love the gifts.
Thank you.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

very communicative!!

This hair company is very communicative and does well in keeping you informed with your order. I ordered my hair on July 6th and it was supposed to come on the 11th, but it actually came on the 10th! I was shocked at how quick it took to come and it wasn’t even an expedited order. I was a little nervous on how long it would take being that this is my bday hair lol, but Asteria Hair is the truth yall!!

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Good Hair

Great Customer Service and this is quality hair and worth the price. The shipping is fast and they answer back to you quickly. I would definitely recommend if you need a nice full wig that actually lasts.

20 November 2023
Unprompted review

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