Ordered 2 rings from here one fit perfectly but the other was too big. I filled in a returns form and sent the ring back recorded delivery. I have proof from Royal Mail that the ring has been received... See more
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DONT BUY FROM HERE YOU CANT RETURN GOODS THAT ARE CHEAP NASTY MATERIAL YOU RETURN THE GOOD COSTING £35.00 RETURN FEE THEN 6 MONTHS LATER THEY RETUIRN THE GOODS AND STILL NOT REFUND..
If I could put 0 stars I would! AVOID AVOID AVOID!!!!!! Do not be fooled by the pictures! I ordered a dress in 12/02/2025 (Total £27.00) and received it 06/03/2025. It looked NOTHING like... See more
My daughter was looking for a necklace that would compliment her prom dress. We liked the idea of being able to create our own. Our 1st purchase was for Christmas. A gold rope chain , diamanté carabi... See more
Company replied
Company details
Written by the company
Boutique jewellery by Taylor & Darby Ward. Inspired by womanhood and sisterly bonds. The Perfect Gift.
Contact info
United Kingdom
- hello@astalia.com
- astalia.com
2.6
Poor
112 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have purchased a necklace on the 18th…
I have purchased a necklace on the 18th September. The necklace still hasn’t arrived and was told it would be 2-3 days delivery. Been in touch with customer services who say it’s due to Royal Mail delivery. This necklace was needed for the 29th September and looks like it’s not going to arrive. Have contacted customer service again and have been told that I should contact Royal Mail. Feel that it should be up the then to check on my order and see where it has gone
25 September 2023
Unprompted review
Reply from Astalia
Hi Amanda, We apologise for the delay you experienced with your necklace order and for the inconvenience this caused, especially since it was needed by a specific date. We strive to meet our delivery promises, and while Royal Mail delays are outside our direct control, we understand that you expect a seamless experience from us.
Although it’s been some time since your order, please reach out if there’s anything we can assist with in future. We’re committed to making sure that each interaction with us reflects our dedication to our customers’ satisfaction, and your feedback is invaluable in helping us improve.
The Astalia Team.
What can I say
What can I say? Quality of Jewellery is second to none in fact it has exceeded my expectations, I recently ordered the large silver cross and I’m thrilled with the quality and the “ sparkle “ I’ll definitely be ordering more jewellery. If you’re undecided don’t hesitate you won’t be disappointed.
1 September 2023
Unprompted review
Reply from Astalia
Hi Lisa, Thank you for the fantastic review! It’s wonderful to hear you’re pleased with your order, and we’re grateful for your support.
Beautiful necklace.
Website is super easy to navigate, beautiful pieces to select from and ordering/delivery is simple.
Arrived within a few days of ordering. Would recommend for stunning/ affordable jewellery
14 July 2023
Unprompted review
Reply from Astalia
Hi Nicola, Thank you for taking the time to share your feedback! Knowing you’re pleased with your experience makes all the hard work worth it.
Absolutely fanatic jewellery- the…
Absolutely fanatic jewellery- the quality is amazing. I wear the necklace everyday & it is greatly admired always. I always recommend this brand- I’ll be back to buy more fabulous jewellery . X
1 May 2023
Unprompted review
Reply from Astalia
Hi Dawn, Thank you so much for your kind words! We’re thrilled to hear you had a great experience and love your new piece. We appreciate your support!
The Astalia Team!
New Jewellery in town!
I love my necklace from this company. Came quickly, sweet packing. Perfect!
I wish I could order more but the items I want are now sold out!!
Hopefully we’ll see more from this company; they have a personal touch.
13 July 2023
Unprompted review
Reply from Astalia
Hi Linda, Your kind words inspire us to keep up the good work! We’re so glad to have met your expectations and hope you enjoy your new piece.
Really happy with my jewellery,
Really happy with my jewellery,
Lovely ans sparkly and seems like excellent quality!
Will definatly buy again
23 July 2023
Unprompted review
Reply from Astalia
Hi Rebecca, We’re over the moon that you’re happy with your purchase! Thank you for sharing your positive experience with us.
Beautiful jewellery.
Beautiful jewellery.
What’s not to like!
Got quite a few bits off here for both myself and presents and everyone loves it x
24 May 2023
Unprompted review
Reply from Astalia
Hi Sarah, We’re over the moon that you’re happy with your purchase! Thank you for sharing your positive experience with us.
bought a beautiful necklace from here
bought a beautiful necklace from here. And I haven’t taken it off since I put it on 2 weeks ago. Such good quality and so eye-catching had so many compliments. Will definitely be buying again!
Tori
7 July 2023
Unprompted review
Reply from Astalia
Hi Tori, Hearing that you’re satisfied with your item makes our day! We’re grateful to have amazing customers like you and look forward to serving you again.
Lovely jewellery always gets admired…
Lovely jewellery always gets admired can’t wait to see your new additions hope it’s Rings & earrings ❤️👌x
22 July 2023
Unprompted review
Reply from Astalia
Hi Elizabeth, Thank you so much for your kind words! We’re thrilled to hear you had a great experience and love your new piece. We appreciate your support!
Can't fault them! Beautiful!
Absolutely love my necklaces and always have comments on how beautiful they look. I have both the gold rope chain with everyday caribiner and the small diamante cross. I loved it so much I asked my Mum to buy me the pearl and gold choker. Which is my absolute fave! I love how you can mix and match and how I know they won't tarnish. They may seem a bit pricey when you buy but the quality is definitely there. Also postage and delivery was spot on and they arrived very quickly. Can't fault any of the process really! Gorgeous jewelry. I'll definitely be buying more!
1 July 2023
Unprompted review
Reply from Astalia
Hi Susanna, We’re so glad to know you’re happy with your purchase! Thank you for choosing us and for taking the time to share your experience.
Very happy with my purchase
Very happy with my purchase. It arrived very quickly and I am amazed by the quality. Will be back for more
20 June 2023
Unprompted review
Reply from Astalia
Hi Sally, Thank you so much for your kind words! We’re thrilled to hear you had a great experience and love your new piece. We appreciate your support!
Absolutely love my necklace
Absolutely love my necklace. I will definitely buy from you again.
7 June 2023
Unprompted review
Reply from Astalia
Hi there, It means a lot to us that you’re pleased with your experience. Thank you for your wonderful review and for trusting us with your purchase.
Beautiful gift
I order a Lightning Carabiner Necklace Set (Silver) for a 50th birthday.
The jewelry is well made and something you wouldn't find on the the high street
The delivery was quick.
The set is such a lovely gift and was well received.
Very good quality.
I would definitely recommend to anyone wanting something different.
30 May 2023
Unprompted review
Reply from Astalia
Hi Janet, It means a lot to us that you’re pleased with your experience. Thank you for your wonderful review and for trusting us with your purchase.
Happy with purchase!
Lovely jewllery at a reasonable price. My bracelet was lovely but had a bit of difficulty trying to get it off because of the unusual clasp. Quick delivery and will buy from here again.
3 July 2023
Unprompted review
Reply from Astalia
Hi Max, Thank you so much for your kind words! We’re thrilled to hear you had a great experience and love your new piece. We appreciate your support!
Absolutely love this jewellery
Absolutely love this jewellery, everyone comments on it when I’m out. Great delivery too
20 July 2023
Unprompted review
Reply from Astalia
Hi Andrea, We’re so glad to know you’re happy with your purchase! Thank you for choosing us and for taking the time to share your experience.
Reply from Astalia
Hi Ali, We’re so glad to know you’re happy with your purchase! Thank you for choosing us and for taking the time to share your experience.
Astalia is beautiful jellewery
I absolutely love Astalia jellewery I’ve had so many compliments on it .. only thing was the customs charge on it which you get a refund on because I live in Ireland so my next order I got it delivered to my Daughter in the UK aside of that beautiful jellewery
21 July 2023
Unprompted review
Reply from Astalia
Hi Maureen, Thank you for the fantastic review! It’s wonderful to hear you’re pleased with your order, and we’re grateful for your support.
Love Astalia
Love Astalia jewellery
I've had many items from Astalia for myself, I loved them so much I've purchased them for my girlfriends. The quality is fantastic and it's great to mix and match. I would highly recommend, the service is professional and speedy 🌸
21 July 2023
Unprompted review
Reply from Astalia
Hi Victoria, Thank you for the fantastic review! It’s wonderful to hear you’re pleased with your order, and we’re grateful for your support.
Heavy and great quality! Love them!
Ordered 2 silver chains, a lightening bolt and a cross ... absolutely love them! Nice and chunky and heavy and super nice quality.
I've showered in them and they have kept the colour which is exactly what I wanted!
Definitely recommend and will buy more from this brand <3
26 June 2023
Unprompted review
Reply from Astalia
Hi there, We’re so glad to know our products and service met your expectations! Your feedback motivates us to keep delivering the best experience.
Absolutely love my necklace
Absolutely love my necklace. Love the concept of interchanging the charms. I’ve had lots of compliments too
A great product
21 July 2023
Unprompted review
Reply from Astalia
Hi Janine, Thank you for the fantastic review! It’s wonderful to hear you’re pleased with your order, and we’re grateful for your support.
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