Assurance Wireless Reviews 

Very incompetent company. None of their techs know what they are doing. Been without my phone number since 02/15/26. Couldn't call out and call went directly to voicemail. I have called 12 times, every time they say that it will be fixed. Going for the 13th time tomorrow but FCC, BBB or now involved. This company should not be on the lifeline for government. Don't use this company. They need shut down.

Assurance did a switch and bait on me they advertise a free government I phone and then send u a typical cheap phone. I just opened my package and saw it was not the phone they advertised I'm sending it back the box is still sealed and unopened this is the second time I was tricked I'm not falling for your unethical business practice. Is this how you have to get new business by tricking people I would never recommend any one too your company I would rather use two cans and string before I used your company every again and I will freely share what a lousy company that you are. Shame on you and your company tricking and misrepresenting your phone's

Straight up lied to me. I have not been able to receive calls, nor make calls all day

First, they charged me $3.62 for $1 worth of extra data. When I asked them why, they said the rest was "tax". 262% tax??? I told them that was a big fat lie, then they started blowing up my phone with texts every few seconds. I actually had to block the "Customer Care" number to get the harassment to stop. Then my data stopped working. When I called to ask them why, they said I had used it up with calls to 911 and 988. Even if that weren't another big fat lie, calls have nothing to do with data. They're not even GOOD liars! So, I found a new company. I haven't gotten my new SIM card yet, but they've already deactivated their service. This company is TOTALLY SLEAZY. Run the other way!

I have wasted more time trying to deal with you. You keep me on the phone just to tell me you don’t have any free phones. So, I get transferred to someone trying to sell me a phone. Unacceptable. GO OUT OF BUSINESS!!

I live in NW Florida and have no problem with my Assurance Wireless service. I am currently using an iPhone 12 I bought online. I did get a free Android phone in the beginning and it worked fine for two years and then died.

Every time I have contacted customer service they have been pretty quick to respond and gave clear, concise instructions. I am happy with my service!

The agents are not fluent in English. Customers service sucks !!!!! They took $10 dollars from my card said I’m unlimited then all of a sudden my number has been switched with a different company and they can give me my $10 back because they don’t have my account but the year ain’t up. Refund meee !!!!! They keep you on hold until you hang up on purpose. Why would the gov hook us up with scammers for free information just spreading ! HATE THEM!

I been using assurance wireless for a year . All of a sudden they sent me a text saying my lifeline is no longer eligible . So I call them on the phone .They flat out lied and said my lifeline benefit was transferred over on the 10th. That is impossible they would’ve cut my service off my phone was on before I received that message.They told me I could reapply online . I asked them why online since I’m already on the phone and all they have to do is reactivate my sim card .They told me I could not reapply over the phone and I had to go on the site . Funny enough I tried to apply and it said my phone wasn’t compatible for a SIM card .how if the SIM card I have still works because I’m still receiving messages from them . So the only choice I had was to buy a phone from them and why would I do that if I have an unlocked iPhone it doesn’t make sense . This was clearly a money grab from them . I quickly called another lifeline service and got my service back on no cost .

To be honest, I I’ve been a loyal customer of Assurance Wireless for over a year now and after the way, I was treated within these past two days even by their supervisor I would not even rate Assurance Wireless with one star they refuse to help me and wanted me to pay money for a free phone and refused to honor their end of replacing one of their phones which no longer served its purpose so they continuously gave me phone numbers to other cell phone companies that did not give out cell phones, and then after consulting with a supervisor after getting hung up on by one of their reps, he told me that it was not the Phone and tried to pressure me into buying a phone and I told him I needed help. He refused to, unless I would pay for a phone and then end the call when I told him it sounded like you were refusing to help me even after I told him I did everything with the phone and my phone was refusing to act right and I had the phone long enough. I would not refer Assurance Wireless to another living soul, especially to rip people off who are needing any type of cell phones because now they’re saying that they are no longer issuing free cell phones or free government phones to anybody and they are refusing to help people unless you can pay for Almighty Dollar for a phone and if they’re refusing to help anybody or a poor soul to help then obviously they are not worth the time or the energy to even dial the number of Assurance Wireless to even be access to even keep any accounts up access with Assurance Wireless to even help a customer and I will honestly say they are low specially for customers who are needed a phone you come out better with help from people like T-Mobile and other cell phone providers that are willing to help if you are willing to pay because these people are not willing to

If I could give zero stars I would!! I purchased a brand new phone on December 11th I received it on December 15th the phone does not even power on I have been calling them since December 15th I have left 39 emails and not one person has gotten back to me I have stage three colon cancer and kidney disease and I am a widow I have been without a cell phone it is now almost a month and nobody helps me !!!!Do not, I repeat do not do business with Assurance wireless they are horrible how can anybody be this sick and be without a cell phone a cockroach shouldn't be treated like this shame on all of them how can they put their heads on their pillow at night with a clean and clear conscience

I first starting using these guys during covid because I had no choice. I know for a fact that to this day , their coverage sucks. static,dropped calls, no modern phones. Not even gonna comment on customer service because we all know every company that hires overseas sucks with that. The finally straw happened about 2 years ago where I kept having issues with people trying to "claim" my assurance number and they automatically threw me out and had to reapply. this happened more than once. It's obvious the phone numbers they give you are not secure. Airtalk is better!

A RIPOFF SERVICE!
Shipping almost doubled the cost of the crappy phone I was forced to buy and they charged sales tax on the shipping! I do not think that is legal but this company is sanctioned by the corrupt state governments. The only shipping option I was given was the most expensive service, the most expensive way and I am sure the phone is crap and service will be crap too. Just a way for corrupt companies to profit from the poor, this was a lifeline phone. It will probably kill me.
A double rip off. Day after order when they charged me so much for "2 day air" they send an email saying "Order Delayed". This company only exists because they have the Gov't tit to suck and rip off the poor.
This place charged me 2nd day air via UPS I had no choice, it was not shipped for 2 days after order and was send GROUND, another lie for a company that is a huge fraud. I do not have the crappy phone I was forced to by yet. 7 days later.

If I could rate with half a star or less, I would. The only reason they get 1 is because someone answered the phone twice! Unfortunately whoever answered the first time claimed they could complete my recertification application over the phone and allegedly did before giving me the number to the National Verifier. When I called them, they stated that Assurance sent them a phony document from another state that claims I was receiving benefits. I was livid and was able to explain to the agent I never provided a counterfeit document to Assurance. I did send the NV authentic documents immediately afterwards and was approved within an hour. Since my phone was off with Assurance, I called them a second time, told them what happened and that I didn't want to do business with them any longer. The representative, who acted as if she didn't care, switched me over to the survey recording, meaning she had disconnected the call. I chose a different carrier to do business with after that incident and already see they have a much higher rating. Assurance may set you up for fraud charges and they might even be the same people who were once Q-Link until they got shut down.

I had easily the worst customer service experience of my life trying to cancel an order. They lied to me and gave me an absolute run around with no solution to canceling my order. I ended up just having to file a dispute with my bank which is a headache in it of itself. Do not get assurance wireless

I am totally embarrassed that I had to deal assurance wireless. After dealing with them for months. I got a phone for my dad. They couldn’t activate a Wi-Fi didn’t work and I bought the phone from them. I returned the phone but another phone spent $500 on a new phone back-and-forth back-and-forth with Insurance wireless, and finally when I get a SIM card to activate. They told me that the services been disconnected because the phone has not been activated. Every agent that I spoke to never put notes on the account. I was just on the phone with them today, November 5 at 3 o’clock in the afternoon. The lady put me on home. Never came back. Some supervisor came on the phone and then he disconnected my call, so I really got to talk to no one. The point of it all is that my dad does not have a phone. He’s 91 years old and he’s in a nursing home. I have never dealt with a company that is so I’m reliable and so unprofessional and so kind. They keep telling you will help. You will help. You will help you, but nobody’s helping. I will never recommend this Company to anyone. I feel like this people have violated my Personal. Integrity and I’m sorry that my sister originally started the business with them when she originally got the phone from my dad. And because my sister, then I want to deal with my dad anymore. I have to take over the phone problem And so I have, but this Company has not helped with anything anyway, if you’re looking to activate a free phone for your dad or your mom, who is still in a nursing home. Please don’t have to wait through Insurance wireless. Their services is totally not good with that being said, let me take a deep breath because I need to move on.

I would say no stars.i was told I would get a free government phone and I was lied to I have no job,EBT and kids need for doctors spy ect but obviously this is a scam got approved letter and talked to a representative to ast week said my phone was shipped now I get email it's delayed I call and was told no phone my application is still pending but how when I got a letter in the Mail??

I got my life line Renewal in June and was approved until 2026. Assurance wireless cut my phone number off saying it wasn’t approved by life line pay 50.00 it will be 5 to 7 days to fix the problem. I refuse to let T-Mobile scam me

First, the company needs to be able to get better delivery drivers! If the company use UPS delivery drivers then they need to deliver the phones to the CORRECT UPS store, not to any store they feel like delivering to! MY address is a UPS store so there should not have been any excuses as why my phone never got to my address, so that means my phone is STOLEN and the LifeLine form never was sent as well and that's why I went to a different carrier after waiting several weeks Sept 2025 to be REapproved by another Free Phone salesperson in Person instead of your unreliable, dishonest, disrespectful Non-Assurance service! Someone in the mail service took my phone, that's Identity Theft, a Federal offense!

I'm a struggling mother working 6 day's a week n can't afford a phone bill I applied for assurance wireless n had to buy a phone so I paid $110 for the foxxd phone they said it was delivered but I never received it so I spent over a week trying to get it figured out finally I was able to file a. claim they said they would send me my phone 4 day's later I got my phone well not the one I paid for they sent me their cheep free phone so once again I'm spending hour's on hold to just get the run around n finally when I got a supervisor n tried to explain the situation she didn't care to listen she hung up on me I bought my phone on the 6th of September n still a month later nothing infact the free cheap phone they sent me I can't even get service on it this whole thing is a scam I dont understand how they still have a contract with the government phone's they are supposed to help...

I received my phone in Dec 2024 and was never told there was only a 90 day warrenty. Now I have NEVER had a smart phone in my life, so how am I supposed to know within 90 days what the phone is supposed to do and not do, when it started doing things I now know it's not supposed to do it was still under warrenty, but I did not know it was doing wrong. After about 5 or 6 months I figured out that some of what it was doing was not correct, and they will not do a thing, one of the worst things it does is get HOT with use, I guess the goverment and assurance wireless feels that handing out inferior and dangerious items to the public is acceptable!