Assurance Wireless Reviews 

Didn't send a phone number. Didn't answer the phone for a week. Told me my sim was no hood. I'd get charged if I used it then gave me a song and dance about I need a new sim card. So now I have to wait a week to get jyped again.

OMG, Do not order a phone from this company. I ordered a phone June 1, 2026 paid $11.99 for express shipping, 5 days later it's still processing. I have heard nothing as of this date what's going on with my order. Contacting them is pointless because nothing works. Chat button does nothing, doing email does nothing, contacting by phone does nothing but make you leave a message. I gave them til Monday the 8th to cancel my order and refund my money. As I said do not purchase a phone from them, you'll be sorry.

I will be contacting my bank along with a few other options to file fraud.

CUT OFF... Verified I do have LIFELINE...still after 2 days and over 2 hours they Assured me I would have service back by 8 AM....NOT!!!
by 8 AM they CUT ALL ACCESS OFF. I can't even call them back. Nor can I call them using Google Voice.
I have NO way to contact anyone and No one has a way to contact me!
I am Elderly and Disabled and Frightened !!!

If I could give it a negative 1000%. I would. Just signed up for lifeline program, got approved. Used my phone as stated in agreement. I got home last night from band rehearsal, received email no longer eligible for program. They switched me to pay as you go. Did top up but still showed plan termination in June. Tried porting over to different carrier, unable to transfer number even though Assurance Wireless said I could. I had to get a new number with another provider, still low cost plan, but more reliable. Very dissatisfied, don't recommend.

I have paid for insurance on a phone that my son had for four years. I've been without that phone since May 14, when it broke. They keep sending a validation code to the broken phone, and they have been putting off sending me the new one. It is now 10 days and counting, and I still don’t have the phone. It seems like every time I call, they have a new reason why they can’t do something, and I also can't track the claim at all on mywireless.com. They keep trying to send me to very poor Customer Service.

This company is a complete mess. On the 1st of the month, I literally made a call and used 2 GB of data just to make sure my activity was logged so the line wouldn't cut off. Right after doing exactly what I was supposed to do, I get an email out of nowhere saying, "Your account has been suspended. Please reapply."
Then, just a few days later, I get another email saying, "Your service has been restored. Please continue making calls, texting, or using data every month."
Their automated system is completely broken and glitches out constantly. You have to literally babysit a phone plan just to keep it from randomly dying on you because their software doesn't know what it’s doing. Do not use them, they absolutely suck

Yesterday I called about my phone them programming my phone they told me that the phone that I have bought was not compatible with them mind you is the same phone that I bought the last time cuz it took me two weeks to find it after they told me the correct model of phone I bought that same phone so I wouldn't have any issues and now they're saying that the phone is not compatible they hung up on me twice a female a male and a male and told me that basically to go get any unlocked phone but this phone will not be able to be programmed mind you it's the same phone that about the last time because I did have to hunt it down for 2 weeks because they don't have any phones at work for their company but they proceeded to send me the technical support and hung up on me three times I just feel like something has to be done about this it's ridiculous and on top of that they act like they weren't even interested didn't want to get any numbers right like fix it I had to repeat myself like 80 times they didn't even tell me I will send you a new SIMs card they just told me get an unlocked phone any unlocked phone but this one will not work it was like they refuse to do it so now I bought a phone that is basically a paperweight and they could care less

You can do what the customer wants fix the phone not replace went to another repair place even though I had a claim put with assurance who wouldn't fix my phone or even look at it Bella phone repair looked at it plugged a cable back in works perfect so much for assurance you suck big time

I bought a defective Moto g Play Shopq1.assurance.com Assurancewirless escalation team member reached out to me but promised to call me back the next day for an order # but she NEVER did.

They said l would get a free phone They disconnected my phone without my authoration . My phone stopped working. They never checked to see if it was computability would work. They never said it was being airmailed. Showed up 8 days. Had to pay for team mobile fixed problem. I give up the guy who works at the tent should be fired......

have had assurance for years. the free smartphone they give you is loaded and bloated with spywear. i suffered through that for a year or two until i was given an old phone of my sons. We got it switched over. Then a month ago i started receiving texts that my phone will no longer be supported and to upgrade. They needed to give more notice. My phone was 3G only. they were shutting down the 3G and are making users get 4GLTE and above. Phones like that are expensive. being disabled and living on SSDI, i cant come up with an extra $150 in a months time. I did find a phone on Ebay for half the cost they sell them in their online store. But i still had to borrow some of the money to pay for it. because i NEED my phone to contact my doctors and family and its connected to my emergency call button. Other than that, i dont have issues with the service . and the networks gone down only twice since ive had service. i dont ever call when i have an issue. i just email/chat them with my online account. less hassle since i can understand them better that way.

Pretty much a scam site. You purchase something from them and you have a 50/50 of getting what you ordered. It's pretty much impossible to return a product. (And there is zero chance that you can actually talk with a human being there.)
Basically, make sure you use a payment method that will allow you to do a charge-back. You'll likely need it.

Worst phone in my life. Phone would not come off safe mode. Everyone very rude. Noone helped me had this crap for a year. Finally switch to talk wireless, they gaVe me a great phone. Everyone seems nice. Wish I switched a tear ago

After 2 days waiting for activation, 3 days later assurance cut my phone totally off NO TEXT NO TALK no data. System says I need to pay for service because I was not qualified anymore. And of course I am. Definitely a JOKE stay away. go with SafeLink

I wouldn't give it one star but had to just to write this review 😭. HORRIBLE!!!!!!!!

i am so disabled cannot function 80 and cannot get a phone the worst service ever give a phone take it away YeS MAGA IS HELPING US HE WANTS The DISABLED UTHANIZED

Their system was hacked and my account was hacked along with several other people's accounts through their system.I waoke up and my phone was not working and was told my phone had been hacked.my phone is still off and they acted like it was my fault their system got hacked.The customer service has been horrible since they moved to the Philippines.

These people are terrible and a total waste of ur time and they are very stupid and will run u in circles a million times for a sim card that doesn't even work and they will tell you all kinds of lies and have u doing all kinds of unnecessary running to try to get ur phone right for there sim card when the sim card won't work for any phone u have to buy 1 of there bs phones off line very terrible company save urself from the headache lies

This was the worst experience dealing with a cell phone company in my entire life. The phone would cut off and customer service was somewhere overseas. I could just barely understand what the person was saying and oh, how they lied repeatedly about fixing the phone on their end et cetera. I am glad they are no longer in use!