Aspirato Reviews 

We bought this on line. After 1 week it stopped working with a E7 error. Constant emails to the company get us no further. Just generic emails. They are totally not interested in resolving the problem. I have asked for a replacement unit or a refund. They just ignore those requests. The machine is cheap and badly made. Do not use this company. It is a scam. Avoid avoid avoid.

Without doubt this company is not to be trusted in anyway. Still waiting for my hoover after weeks and weeks of waiting. I have decided to buy another from a reputable company. Will write off the money as a lesson well learnt.

I can only echo the disappointment of your other contributers. I so wish I had read the comments before ordering. I now have nothing but ongoing requests to be patient and wait for delivery nearly a month down the line. THIS IS A SCAM SETUP. BEWARE!

Ordered the Aspirato vacuum cleaner on 11 Dec 2023 I have yet to receive it. If I had read the reviews I certainly would not have bought "this which was the cheapest online " Now since the above review I have had a reply saying that shiping is underway ! They must read your reviews !

This is the worst hoover ever !!! Do not buy!!!! It does not suck up and when you try and return it they ignore you and just offer a 5% discount. After 17 emails they said I can return it but I have to bear all costs and they might not even refund me if they don’t want to. I bought this after reading a great review and because it was light and I needed a light hoover after my mastectomy, but it doesn’t even suck up.

Same here. Ordered based on a supposed European provenance and recommendation from a now clearly fake web review. Have sent, and will continue to send, repeated requests to cancel and receive back the familiar response that the item has already been handed over to the logistics company and cannot be cancelled. Have lodged a complaint with Action Fraud and raised a dispute with my credit card company. I will have no qualms refusing delivery should this thing arrive and taking it further from there. I, too, am aware that the Company's presence on Google is now compromised and hope this deters other buyers.

In same boat as many here. Ordered 3/12. Cases a week later to get the odd/ sort of polite message that expected delivery is10-18
I see website is down. Not boding well.
Feeling tricked. Money paid. No vacuum.

Dreadful company. I ordered and paid for a vacuum on 3 December 23 but was not given an estimated delivery date. I contacted the company for an update on 11 December and received a poorly written response suggesting I just sit and wait. I just wish I'd read the reviews prior to submitting my order.

This Company pretend to be a UK company, but are not based in the UK. Aspirato

They are in Cyprus an China.

They ship the product from in the UK and on the package it states that the return address is EpresssUnit 2 Prologis Park, Arenson Way Dunstable LU5 4RZ.

When you contact them to return they keep not reading youe emails, but keep offering you a discount of 5% and then 10%. I returned to the address above but was told that was not the correct address and that address is invalid, even though on the label it states that this is the return address.

They advise that this address is invalid, well if it is invalid, then don't state on your delivey label that this is the return address.

They don't read the emails you send to them just keeping offering you a discount to keep the product, which I don't want.

We are contacting our bank and trading standards and BBC Watchdog to get this company closed down so they do not rip anyone else off.

Please do not deal with this company.

They will scam you out of your money.

This company is an absolute joke, I received a hoover from them and it would not charge, I contacted them to be told they had not supplied me with an original charger. Obviously very unhappy with this as it is a brand new item. They are refusing to refund my money and claim I would have to send the item to China although it was supplied from Dunstable England. So I am now left with no hoover and no refund from this company, I keep receiving the same generic email from them not even answers to any of my questions.

This company is a fraud! After ordering vacuum on 30th October 2023, Bank paid £179 on 1st November, asked for verification on 7th November 2023 of delivery...no verification using their tracking number...cancelled my order. Raised a dispute,they sent multiple emails saying to refuse the order. I sent emails demanding delivery information, responded by saying up to the 20th "Refuse delivery ".When I told them I'd reported them to Police, Trading standards, Bank Fraud...suddenly they sent an email stating goods delivered on 8th November, full time data/uk hubs/ tracking number different (17Track), who don't verify sellers. Photo given, fake signature produced. All looks legitimate, until you check dates, etc. Goods sent before payment,questionable Royal Mail delivery, they don't deliver packages this size...then there's no emails from RM...who always email me before delivery of tracked goods...then there's the camera footage. No RM person delivered a large Vacuum cleaner at time given. Trading Standards have stated these ppl get pics from your Facebook, master's at faking images, tracking information...they are hackers/scammers making £millions in fraudulent transactions. I'm going through a long drawn out dispute with my Bank...but have been reimbursed. But they could take the money back if I can't prove NO goods were delivered.
Beware: This aspirato.co.uk also provided me with a scam phone number...pretending to be Royal Mail...check it out: Tel: (03456 000606).Its all part of the scam, positive feeds are scammers too.
I would like to add to this feedback that our Trading Standards in UK, after many phone calls, providing evidence...fake product description, fake addresses, fake tracking,(which, after scrutiny), showed no product was ever shipped, actually used airlines( costly if real), flights taking over 2 days, information given to my bank. This site has now been removed from Google, this was after people on here telling their true experiences and me pushing, informing Police Scotland, Trading Standards UK/International, Royal Mail ( who only got the fake tracking information after I gave them what scammer had given),12 days after the supposed delivery. Royal Mail find it difficult to accept scams or even do a full investigation. Reporting them to their ombudsman. We are not being protected...thank you Trustpilot for allowing us to share our experiences. Positive feedback here uses same photo/etc on American Trustpilot and UK.. faked by scammer!

should not even be worth 1 star , they give false description of their poor quality cordless vacuum take your money finally send product , no return address given only threats of costs to return it to China. These people should be closed down as they are fraudsters.

I ordered an Aspirato US vacuum cleaner on November 21st. I have only received one response to an email sent on Nov 26, and had had not received any confirmation on shipping, that it would be arriving the next week - I now feel this a scam and I am the loser?

SHOCKING PRODUCT AND COMPANY
SCUM SCAMMERS
After 31 emails I have given up any hope of getting my money back except via my bank.
However, TOGETHER WE MAY BE ABLE TO BRING THIS COMPANY DOWN.
They advertise in other countries and the reviews are as bad as here.
So please copy and paste your reviews on the other sites, you do not have to open a new profile.
Website nl. Netherlands, fr. France, dk. Denmark, de. Germany followed by trustpilot com.
Please report to Trading Standards

Ordered this product by accident. Cancelled the order by email BEFORE it was dispatched. Checked with royal mail and the item at this point had not been sent. Sent another email to inform the company of the situation and was told the order could not be cancelled. Informed the company of the relevant law and attempted to cancel again. Was informed the item had been shipped. Received the item within 2 days of ordering and returned it immediately in its original packaging. Refused delivery at point of delivery. Royal mail have been great. Informed the company again about cancellation of the order and that I had returned the item in its original packaging and was told that I had to pay £30 for the shipping fee. This is AFTER I had cancelled the order BEFORE it was SENT....... The only way this company is in business is because they are charging for the delivery and return of faulty goods. I am now taking this up with my credit card company and the financial ombudsman...... Need to stop this business thinking it can send crap through the post and charging a person to send the crap back...... More to come when the ombudsman gets involved, buy this product at your own peril and be charged for the inconvenience. I would be happy to rate this company with minus stars but that unfortunately doesn't exist.

The product arrived fault, I had to send 7 emails to be told I had to ship the product back to China at my cost.

The vacuum product was faulty and the customer service email response was one of the very worst I have experienced.

Do not buy from this company.

Absolutely NOT what is described on the website. Rubbish suction power. I have 2 cats so bought it due to the advertised suction power. When it arrived i used it on my sitting room and kept the dirt it collected. I then used my old hoover over the same area and my old one picked up more dirt than this rubbish system did. When I contacted them they asked for a video!! I tried to cancel the spare battery I ordered but they told me it was already dispached... but took 5 weeks to arrive. No prospect of returning anything due to the lack of customer service engagement. Steer clear.

Not as described, basically weak and useless. So far 12 emails requesting a refund, but they just keep sending the same email offering 10% off.

after over a month of trying to get a refund and being told keep product and get 15% off and that i had to send product back to china when it was dispatched from london. i finally got somewhere with them. i went to trading standards and was told to contact citizens advice so i did they said they will go through trading standards for me. i also reported them on action fraud website and with my bank. my bank applied for the money back off them and now i have been sent a address in Leicester to return my product to. avoid this company they are trading as a uk company but ask u to send product back to china they have sent me over 20 emails saying take 15% its hassle sending product back to china and you have to pay shipping fee. Below is there return address for anyone who has had same problem as me. make sure you get a tracking number when you return your product and send it them via email , thats what they told me to do. the bank was the one to get my money back. although the more reports to citizens advice the better as they contact trading standards and then trading standards will do something about them if they have enough people reporting them. it may take time but this company is robbing a innocent person more than once a day and needs to be stopped!

Address：RE GBLONA

Leicester Commercial Park Unit 1, Dorsey Way

Enderby，Leicester

LE19 4DB

TEL: 7760674644