Aspect Group Services Reviews 87

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Superb customer service ( big thanks to Emma for managing it all). New EV charger fitted on time by friendly, efficient team. Highly recommended.

Company replied

Rated 5 out of 5 stars

Had various home and roof repairs done. I cannot fault the aspect team. Any small issues i had during ny repairs were dealt with promptly and with no hassle. Great communication throughout. Richard (D... See more

Rated 5 out of 5 stars

Excellent service throughout from the booking in of the works to completion. We were kept fully informed of all works being undertaken and both the scaffolding team and the roofing team worked seamle... See more

Company replied

Rated 5 out of 5 stars

We needed a repair to our roof, phoned up spoke to Ryes who gave excellent advice on how to get the repair done. It took two weeks which was shorter than previously anticipated carpenters came to... See more

Company replied

Company details

  1. Roofing Contractor
  2. Bricklayer
  3. Carpenter
  4. Construction Company
  5. Door Shop
  6. Electrician

Information provided by various external sources

Aspect Group Services (previously Aspect Roofing) has established itself as one of the largest and most successful providers of Roofing and Property Services in the East of Anglia. Operating in the private, commercial and public sectors, our projects range from minor repairs and maintenance through to major improvement programmes. Our goal is to ensure our customers are delighted by the quality of our product and services so they will come back to us time and time again. In addition to our core expertise, of which we are justly proud, it is our unique company culture which makes us distinctly different and sets us apart from our competitors


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

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Rated 5 out of 5 stars

Aspect carried out a major kitchen refurbishment

The Aspect management team gave expert advice and managed the project that required tradesman from a variety of skills - carpenter plasterer, plumber and painter.
All these trades worked as a team, hard and skilful, showed respect, helpfulness, and friendly to complete a truly superb result.
Many thanks to the Aspect team both for their hard work and their help in producing the kitchen dining room we had envisaged.

2 February 2020
Unprompted review
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Reply from Aspect Group Services

Thank you so much for the glowing review, Mr Biddle - we'll make sure we pass on your praise to our team. Your review is exactly the kind that we aspire to receiving - we're delighted that you're happy with the end result!

Best wishes,

Aspect Group Services

Rated 5 out of 5 stars

Aspect 5* hard workers

Aspect fitted my kitchen and bathroom, they where very quick and clean. All workers were very friendly and hard working if I had any problems they were sorted quickly. I couldn't have asked for a better team of workers. Thankyou

23 January 2020
Unprompted review
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Reply from Aspect Group Services

Hi Shalaine,

Thank you for taking the time to post such positive feedback about our workers and the service you received, it's great to hear!

Best wishes, Aspect Group Services

Rated 5 out of 5 stars

Recently had my kitchen done

Recently had my kitchen done, all the workers were friendly, I felt at ease about having them in my home, extra effort to keep me happy was made , chris who checked in on me everyday made sure I was happy with everything and dic the finisher made sure on the last day I wasnt left with sink issues and that everything was upto standard

13 January 2020
Unprompted review
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Reply from Aspect Group Services

Thank you very much for the feedback, Amii. We will make sure that your comments are passed onto our site staff.

All the best, Aspect Group Services

Rated 5 out of 5 stars

Aspect Group services are really good

Aspect Group services are really good, the staff they're very helpful and friendly. I couldn't be more Happy with the service they provide. I love my new kitchen and bathroom.

13 January 2020
Unprompted review
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Reply from Aspect Group Services

Hi Maria,

Thank you for your feedback! We are so pleased to hear that you are happy with your new kitchen and bathroom and we will make sure that your comments are passed on to the staff.

All the best, Aspect Group Services

Rated 5 out of 5 stars

Aspect a Quality & Exceptional Service

We engaged Aspect to reroof our house and as part of this, to create usable attic space. It was a complicated project that involved various trades plus the sequencing of the works required a high level of input.
Additionally, the project involved extensive scaffolding and also measures to prevent water ingress as we were living in the house during these works.
Aspect, apart from providing a competitive price, undertook all the work in a highly professional manner and ensured that we were 100% satisfied with the end product.
Also, Aspect's 'after sales' service has been exemplary and to the extent that after some storm damage to a separate roof in our house that did not form part of their original contract, they came the next day to repair this and did not charge anything.
Having worked professionally in the design/construction industry for the whole of my working life, my experience of Aspect is that they are truly exceptional and we highly recommend them.

19 December 2019
Unprompted review
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Reply from Aspect Group Services

Thank you so much for taking the time to post such a brilliant review, Duncan. It is wonderful to hear that you have had such a positive experience with Aspect from start to finish. If we can assist with anything in the future then we would be happy to help!

Best wishes, Aspect Group Services

Rated 5 out of 5 stars

New Bathroom

Excellent workers who got on with the job at hand and worked to a high standard with little to no mess. very pleased with the work that was done and I love my new bathroom 😊

17 December 2019
Unprompted review
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Reply from Aspect Group Services

Hi Tim,

Thanks so much for taking the time to review us - we're absolutely delighted that you're so pleased with your new bathroom!

Best wishes, Aspect Group Services

Rated 4 out of 5 stars

Overall Satisfied

overall the bathroom looks a million times better than it did, but saying that i believe the customer should be consulted before toilet, bath and sink fitted. for instance in my opinion the bath has been fitted the wrong way round, instead of the water running away from me when showering its trying to come towards me against the flow, i expect ill get used to it

16 December 2019
Unprompted review
Rated 5 out of 5 stars

Bathroom conversion

Very professional workmen. Friendly and very punctual. They converted our bathroom into a wet room. They cleaned up after themselves. Would highly recommend them.

2 December 2019
Unprompted review
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Reply from Aspect Group Services

Thanks very much for the feedback, Mr and Mrs Mullan - we'll make sure our site staff receive your comments!

Very best wishes, Aspect Group Services

Rated 5 out of 5 stars

Fantastic!

Had work done in my kitchen by these lovely people always checking in to make sure things are running smoothly very Friendly, polite workers fantastic job would 1000% recommend any work that needs doing these are your people! Couldn't have asked for a better service and thankyou to you all.

29 November 2019
Unprompted review
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Reply from Aspect Group Services

Hi Lisa,

Thanks so much for taking the time to give us your feedback! Your words are exactly the kind we strive for all of our customers to associate with Aspect. Do let us know if we can help you with anything in future :)

All the best, Aspect Group Services

Rated 5 out of 5 stars

They done a awesome job on my bathroom

They done a awesome job on my bathroom, I have never been so happy with any work carried out on my property. I can highly recommend this company and a lovely bunch of people who also went that extra mile for me because I am disabled. A nice bunch of people, thank you very much.

25 November 2019
Unprompted review
Rated 5 out of 5 stars

Bathroom conversion

The work done on my bathroom was fantastic the workmen arrived when they said the would each day and the expertise 0f the tradesmen was first class they left no mess for me to tidy up and all rubbish was disposed off I would highly recommend this company to anyone looking for a conversion to be done. What was a bathroom is now a wonderful shower room

20 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent work

Excellent work from initial quote to completion. We had four roof windows installed. Communication was very good and the company made sure that everything was satisfactory before concluding the job. The workers themselves were punctual, efficient and considerate. Recommended.

5 July 2019
Unprompted review
Rated 1 out of 5 stars

No respect from aspect

I think Aspect has two standards of work. One standard for private jobs and another for jobs they do for the council. They did work on my roof for the council. Before they started the job I telephoned their office, I explained that I’m disabled and needed my gateway and path kept clear for wheelchair access. The day they came to put the scaffolding up I spoke to one of the workers and he said he hadn’t been told that I needed access. I had to explain again about my wheelchair, I told him I was waiting for my sister to pick me up. When my sister arrived less then half an hour later she found scaffolding poles across my path.
Luckily the work didn’t take long. On the day they took the scaffolding down I was out, but my daughter was in. When I got home I went into my back garden for a cigarette. I was disgusted at what I saw. The jug I use for a ash tray had been broken and there were cigarette butts laying over the path. They had also broken one of my solar owl lights. There were plastic bags and nylon straps left laying about the garden, both were a hazard to me because of my disability. I could have easily slipped on them. I telephoned Aspect the next day, Friday 7th June. I was told the person who I needed to speak to was in a meeting but they would phone me back soon. I’m still waiting for the call back. A week ago someone called nick half heartedly tried to contact me because two of their vehicles had blocked my gateway twice in one day. I sent him a message saying please don’t bother, to be honest I couldn’t see the point in talking to him. I think it’s terrible how some companies think it’s ok to treat people and their property in such a disrespectful way.

30 June 2019
Unprompted review
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Reply from Aspect Group Services

Hi Mrs Symonds, we're really sorry that the works to your roof caused you damage and distress. As explained in the various telephone conversations between yourself and Lauren and Astrid here in the office, as well as your conversations in person with our site manager, Andy, the unfortunate issue with access and damage to your personal property was caused by the scaffolding subcontractors we were working with on your property and not by any member of the Aspect team. We were at pains to pass on your instructions regarding your access needs to the scaffolders at the outset of the works and are very sorry that this info wasn't taken on board by them.

Since you flagged the issues you experienced and prior to your review being posted, we actually called a meeting with the scaffolding company to raise and address the issues with them. We've also apologised unreservedly to you (on behalf of the scaffolding company) several times and have sent you a gift voucher, by way of compensation. In spite of being held to account for damage caused by another company, we've done everything we can to remedy this situation for you.

We can say that it's incredibly important to us that each and every one of our customers has a positive experience in their interactions with Aspect, be they tenants, councils, private residents or commercial businesses, hence the fact that we declare our company values to be trust, respect and integrity. We would also strongly dispute that Aspect has two standards of work. Customer satisfaction is incredibly important to us, much of our core business is done for councils on tenanted properties and we're proud to say that a good number of the 5* reviews we've gained on Trust Pilot have been written by tenants of council properties, such as yourself.

Best wishes, Aspect Group Services

Rated 5 out of 5 stars

We found the service to be first rate

We found the service to be first rate. When problems did arise they were dealt with speedily and efficiently. The workmen were polite and helpful at all times.

23 May 2019
Unprompted review
Aspect Group Services logo

Reply from Aspect Group Services

Thanks for your feedback, Mr Churchill. We always plan for works to run flawlessly, but it's good to hear that when issues arise (as they inevitably do from time to time) our on site staff are proactive and solutions-focussed in their approach to handling them!

Very best wishes, Aspect Group Services

Rated 5 out of 5 stars

We needed a repair to our roof

We needed a repair to our roof, phoned up spoke to Ryes who gave excellent advice on how to get the repair done. It took two weeks which was shorter than previously anticipated carpenters came to do the repair which was undertaken in the best professional way , very clean and tidy.
Would recommend Aspect to anyone wanting work done to a very high standard we will be using Aspect in our next project Extensive work done including roof and loft conversion.
Can speak very highly of this company.
One extremely satisfied customer
JC & SM Hodges

21 May 2019
Unprompted review
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Reply from Aspect Group Services

Thanks for taking the time to review us, Mr & Mrs Hodges - your feedback is much appreciated! We were delighted to handle your roof repair and would be more than happy to assist in whichever way we can, with any of your future projects.

Best wishes, Aspect Group Services

Rated 5 out of 5 stars

Professional, Reliable & Competitive

Aspect were extremely professional and reliable and offered a great service from the initial online query to delivering the repairs. The team members were all pleasant and helpful and the job was overseen by a Supervisor whilst on site. A very competitive price for outstanding service. I would definitely recommend this company to others and we will certainly be using them again in the future.

4 May 2019
Unprompted review
Aspect Group Services logo

Reply from Aspect Group Services

Thanks very much for the positive review, Mrs Butterworth. We're very pleased that you feel the service you received tallies with what we aspire to deliver to all of our customers. We look forward to assisting you again in future!

All the best, Aspect Group Services

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