They are responsive to claims processing and I haven't had a denial yet. I also enjoy being able to pay for my policy on a yearly basis instead of monthly. It is the nature of the beast, but I still d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Claims are easy to submit online, although the available options to select don't always fit the claim. I'm withholding one star since seven of the eight claims I submitted are still being processed.
Company replied
The customer support, easy online portal and claims management process have all been easy and great. Never had any issue getting things paid for. ASPCA was also wonderful when one of my pets died fr... See more
Company replied
Extremely helpful and stress-relieving! We have had ASPCA's pet insurance for years, and it's been great knowing that any unexpected health problems and regular preventative care screenings are cov... See more
Company details
Written by the company
Founded in 1997, we’re one of the oldest pet insurance companies in the US. Over the past 20 years, we’ve covered more than 600,000 pets while processing more than 2.2 million claims through our insurance underwriters. With our experience and strategic partnership with the ASPCA®, you can rely on us to provide reliable, affordable, and trustworthy coverage so your pets can live happier, healthier, longer lives. The ASPCA® is not an insurer and is not engaged in the business of insurance. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCA’s marks and is not a charitable contribution.
Contact info
1208 Massillon Rd. Suite G 200, 44306, Akron, United States
- 1-866-204-6764
- cservice@aspcapetinsurance.com
- aspcapetinsurance.com
3.7
Average
7K reviews
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My claim was handled quickly and fairly.
10 February 2026
Reply from ASPCA Pet Health Insurance
Great to hear, Sheila! Thank you so much for sharing your wonderful feedback with us.
Never had a problem with any claims…
Never had a problem with any claims since I’ve been with them. Claims are always processed quickly.
10 February 2026
Reply from ASPCA Pet Health Insurance
That is wonderful to hear, Dolores. Thank you so much for your positive review!
this company misadvertises
this company misadvertises. Even if you wait the 14 day period they call everything pre- existing. Denied all our claims trying to say they were pre existing. if your pet had a body before INSURANCE ITS PREEXISTING!!
THEY SUCK!
10 February 2026
Unprompted review
Reply from ASPCA Pet Health Insurance
Hi Melissa, we’re really sorry to hear you're unhappy with your experience and have shared your feedback with our team. If you would like to speak to someone directly or address any specific claims in greater detail please give us a call at 1-866-204-6764.
your website is so easy to navigate &…
your website is so easy to navigate & your process time for claims is fabulous
10 February 2026
Reply from ASPCA Pet Health Insurance
Thank you for the great review, Diane. We really appreciate it!
Easy to file claims and quick response!
10 February 2026
Reply from ASPCA Pet Health Insurance
Hi Susan, thank you for taking the time to submit such a kind review! We appreciate it.
Reply from ASPCA Pet Health Insurance
Thank you for choosing ASPCA Pet Health Insurance, Vinny! 🥰 We appreciate the kind words 🧡
I'm writing this review in hopes of…GETTING AHOLD OF CUSTOMER SERVICE
I'm writing this review in hopes of getting better customer service (someone please respond to my emails and explain why my claim was denied). My dog had an accident and was injured. I pay for an accident-only policy. What is the point of paying for insurance if applicable reimbursements are denied? Very frustrated and upset that I have huge out of pocket expenses- this is exactly what I was trying to avoid when I purchased this pet insurance policy!
2 February 2026
Unprompted review
Reply from ASPCA Pet Health Insurance
Hi Sarah, we’re really sorry to hear you're unhappy with your experience. If you would like to speak to someone directly or address any specific claims in greater detail, please give us a call at 1-866-204-6764.
Reply from ASPCA Pet Health Insurance
Great to hear, Gale! Thank you so much for sharing your kind feedback with us.
I have been paying insurance for 6…
I have been paying insurance for 6 years and the first time I need it ... They pay nothing. It is a joke. I submitted over $1300.00 in bills and they approved ZERO that's right nothing!
3 February 2026
Unprompted review
Reply from ASPCA Pet Health Insurance
Hi Laurie, we’re really sorry to hear you're unhappy with your experience and have shared your feedback with our team. If you would like to speak to someone directly or address any specific claims in greater detail, please give us a call at 1-866-204-6764.
Easy, Efficient, Informative & Kind!
Every interaction I have had with ASPCA has been pleasant and efficient.
3 February 2026
Reply from ASPCA Pet Health Insurance
Thank you for choosing ASPCA Pet Health Insurance! 🥰 We appreciate the kind words 🧡
Five Star Customer Service
I submitted a first time claim on my cat, Tiberius …he’s never had a health problem in 13 years. I was concerned that my claim was going to be delayed because of an auto generated email asking for all my cats history. He doesnt have any past incidents or vet visits documented. But Gelo, the customer service representative, I spoke with resolved my concern immediately. He was assuring, considerate and a great representative for ASPCA Pet Insurance.
I am very happy with the way the process is going and ASPCA Pet Insurance.
Thank you.
3 February 2026
Unprompted review
Reply from ASPCA Pet Health Insurance
Hi Randy, thank you for taking the time to submit such a kind review! We appreciate it. Please give Tiberius some extra treats from us!
Great coverage for accidents and health conditions
They are responsive to claims processing and I haven't had a denial yet. I also enjoy being able to pay for my policy on a yearly basis instead of monthly. It is the nature of the beast, but I still don't understand why I can't raise my policy's limit. Inflation can raise the cost of doing business, but not my coverage.
3 February 2026
Reply from ASPCA Pet Health Insurance
Hi, Kelsey! Thank you for the wonderful review. The fastest way to connect with us is by calling 1-866-204-6764 — one of our team members would be happy to answer any policy questions you have in greater detail. Thank you again!
Resolved issue…
Long wait on hold wasn't ideal but the rep offered to call me back and took care of my issue without any further difficulty
27 January 2026
Reply from ASPCA Pet Health Insurance
Hi Shannon, thank you for sharing your positive feedback with us! We apologize for any difficulties you had reaching us, and please do not hesitate to reach out again if you ever have any questions. Thank you for your kind review!
A waste of time and money with this…
A waste of time and money with this company. Go with another pet Insurance that actually cares about your pet with cheaper insurance and better coverage.
1 January 2026
Unprompted review
Reply from ASPCA Pet Health Insurance
Hi Jen, thank you for being open with us—we know affordability is a real concern, especially right now. With the rising cost of veterinary care, many pet parents are feeling the pressure. We’d love to help you explore options that might work better for your budget. If you’re open to chatting or would like to address any specific claims, give us a call at 1-866-861-9092—we’re here to support both you and your pet.
We truly love the coverage that we have…
We truly love the coverage that we have for our puppy, and we wouldn't ever consider switching to another company. The turn around for claims is quick, the app and claim submission is easy to navigate, and it is accepted by many providers. ASPCA is truly wonderful!
18 February 2025
Reply from ASPCA Pet Health Insurance
Hi, TJ! We appreciate the kind words - give your pup some extra treats from us!
I was well informed oc what I was…
I was well informed oc what I was purchasing and the customer service rep was very caring and patient.
23 January 2026
Reply from ASPCA Pet Health Insurance
Hi Isabel, thank you for your positive feedback! We’re thrilled to hear that you found our customer care team helpful. We appreciate you taking the time to share your positive review with us, and please do not hesitate to reach out again if you ever need further assistance!
Filing Insurance Claims are Easy
I just filed my first Insurance Claim with my mobile app and it was very easy. I have 2 cats with 2 claims to file and it took like 4 mins.
27 January 2026
Reply from ASPCA Pet Health Insurance
Great to hear, Dee! Thank you so much for sharing your positive feedback with us.
Dog’s surgery covered no problem!
I was so relieved when my dog’s surgery was covered no problem. We are so so happy.
27 January 2026
Reply from ASPCA Pet Health Insurance
Hi Maria, thank you for the wonderful feedback! We're so glad you chose ASPCA Pet Health Insurance to protect your pet! 🧡
We are SO thankful to have ASPCA pet…
We are SO thankful to have ASPCA pet insurance. It makes getting great care for our cats so easy. The claims process is easy and quick.
26 January 2026
Unprompted review
Reply from ASPCA Pet Health Insurance
Hi Sarah, thank you for taking the time to submit such a kind review! We really appreciate it.
Reply from ASPCA Pet Health Insurance
Thank you for taking the time to share your kind review with us, Maria!
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