ASPCA Pet Health Insurance Reviews 

your website is so easy to navigate & your process time for claims is fabulous

Love It and Would Recommend It!

I'm writing this review in hopes of getting better customer service (someone please respond to my emails and explain why my claim was denied). My dog had an accident and was injured. I pay for an accident-only policy. What is the point of paying for insurance if applicable reimbursements are denied? Very frustrated and upset that I have huge out of pocket expenses- this is exactly what I was trying to avoid when I purchased this pet insurance policy!

Very good experience. The person I talked to was very helpful.

I have been paying insurance for 6 years and the first time I need it ... They pay nothing. It is a joke. I submitted over $1300.00 in bills and they approved ZERO that's right nothing!

Every interaction I have had with ASPCA has been pleasant and efficient.

I submitted a first time claim on my cat, Tiberius …he’s never had a health problem in 13 years. I was concerned that my claim was going to be delayed because of an auto generated email asking for all my cats history. He doesnt have any past incidents or vet visits documented. But Gelo, the customer service representative, I spoke with resolved my concern immediately. He was assuring, considerate and a great representative for ASPCA Pet Insurance.
I am very happy with the way the process is going and ASPCA Pet Insurance.
Thank you.

They are responsive to claims processing and I haven't had a denial yet. I also enjoy being able to pay for my policy on a yearly basis instead of monthly. It is the nature of the beast, but I still don't understand why I can't raise my policy's limit. Inflation can raise the cost of doing business, but not my coverage.

Long wait on hold wasn't ideal but the rep offered to call me back and took care of my issue without any further difficulty

A waste of time and money with this company. Go with another pet Insurance that actually cares about your pet with cheaper insurance and better coverage.

We truly love the coverage that we have for our puppy, and we wouldn't ever consider switching to another company. The turn around for claims is quick, the app and claim submission is easy to navigate, and it is accepted by many providers. ASPCA is truly wonderful!

I was well informed oc what I was purchasing and the customer service rep was very caring and patient.

I just filed my first Insurance Claim with my mobile app and it was very easy. I have 2 cats with 2 claims to file and it took like 4 mins.

I was so relieved when my dog’s surgery was covered no problem. We are so so happy.

We are SO thankful to have ASPCA pet insurance. It makes getting great care for our cats so easy. The claims process is easy and quick.

Very easy to file. Fast to process claims

Agent was friendly and helpful

I can not believe this company does not have a way to turn off the auto-renew of the policy. You have to call the day before and actually CANCEL the policy to prevent them from charging your card again. They are higher than most of the other companies. I've done the comparisons and will be going to another company. This was my first time having pet insurance. I did have to file 1 claim. Once the vet sent the information in, then I was able to get the reimbursement.

I like ASPCA, but the claim process has been difficult. For example if my dog went to the vet for wellness check, and they received the vaccine that is included in my coverage and I miss selected the correct treatment it would not be covered even though on the paperwork it clearly shows that my pet received that treatment.