Asoph Reviews 

182
TrustScore 2 out of 5

1.9

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Rated 2 out of 5 stars

First time ordering & I ordered quite a few items, 170 worth. Most fit and looked new with tags except one item. No tag & it’s sizing is off. Tried to return but shipping cost is too high. Most other... See more

Company replied

Rated 3 out of 5 stars

Loved the trendy clothing options. Never experienced an issue with not receiving an item or receiving the incorrect item. Drawback: you have to pay to ship returns, which is costly. I stopped s... See more

Rated 1 out of 5 stars

I ordered a pant set online: Tropical Crop Top with matching pants. The item I received is NOT the same color as what is pictured on the website. I also used the size chart and ordered a size 3X, what... See more

Company replied

Rated 2 out of 5 stars

They are a real company but they have outdated customer service policies. The price was cheaper not even a full 24 hours later, but they wouldn’t adjust it. They require you to cancel and reorder and... See more

Company replied

Company details

  1. Clothing Store

Information provided by various external sources

The Latest Trends in Women Clothing, Online Men Clothing and Online Plus Size Women Clothing. Huge Selection of Fashionable Styles Perfect for Daily Look


Contact info

1.9

Poor

TrustScore 2 out of 5

182 reviews

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1-star

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1.9

All reviews

(182)

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Rated 5 out of 5 stars

Great quality and consistent sizing!

I love shopping at Asoph! The clothes are trendy and cute and, most importantly to me, the sizing is consistent. They frequently have promotions and discounts that can be applied to save money. When returning items, the refunds are issued quickly and hassle-free. The quality of their clothing is great and I love the pictures and videos on their site of TRUE plus-size women showing off the clothes. I would recommend this company to anyone.

31 July 2020
Unprompted review
Rated 5 out of 5 stars

I enjoy shopping with asoph very good…

I enjoy shopping with asoph very good quality merchandise. During my long time shopping experience they have went above and beyond to show their appreciation towards me as a value customer. They have the best wardrobe. Thanks mary Coleman

30 July 2020
Unprompted review
Rated 4 out of 5 stars

Worth it!

I ordered a 3pc abstract set, bralette and one shoulder dress. I sized up 1 size based on the models measurements and what size fit them. Everything fits beautifully! I am definitely satisfied.

28 July 2020
Unprompted review
Rated 4 out of 5 stars

Great clothes, Great service!

This was my first time ordering from Asoph. My birthday and wedding anniversary is in the same week so this is always a special time of the year. I ordered 3 pants sets, a pair of jeans and 4 shirts. Everything was just as it look on the website, good quality material, great prices and it all fit except one shirt. My order came in good timing, probably within a week. The only reason I'm rating them a 4 instead of a 5 is because I can't return the shirt. It was a final sale and I was not aware of that policy. Not a big deal, it will make a great gift for an unsuspecting friend. I will be ordering from Asoph again!

24 July 2020
Unprompted review
Rated 5 out of 5 stars

I have ordered 3 times from this site

I have ordered 3 times from this site. The dress fits perfectly and very good quality. I love Asoph, they have so many trendy statement pieces.

20 July 2020
Unprompted review
Asoph logo

Reply from Asoph

Thank you for your feedback, we greatly appreciate it !
We are looking forward on continuing doing business with you ! If you have any further questions please do not hesitate to contact us. (:

Rated 1 out of 5 stars

Thumbs down!

I placed an order on July 7th, kept checking to see if my order was shipped the days after but still had not shipped. I emailed customer support and they stated it takes up to 5 business days to process. Shortly after I wrote them it said my package was shipped, that was July 10th. Here it is July 14th and my package has still not shipped!!! Even though they said it was!! I called UPS and they still have not received my package!!! I am dissatisfied with their time management! Won’t order from here anymore!

14 July 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello,
We apologize for any inconvenience caused upon shipping. We are trying our hardest to work as quickly and as safe as possible to process all of our orders in a timely manner. Please contact us directly at 323-302-9946 or via email : Support@asoph.com for further assistance.

Rated 3 out of 5 stars

I gave them 3 stars because the dress…

I gave them 3 stars because the dress and shirt were great. They were soft, fit well, and true to size. The pants and shorts, however, ran WAY small. I ordered a 3X and had to give them to my sister, who is a size 16.

19 June 2020
Unprompted review
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Reply from Asoph

Hello,
Thank you for your feedback.
We apologize for any inconvenience caused and we apologize that a few of your items did not fit as expected. If there is anything we can further assist you with please contact us directly via telephone 323-302-9946 or via email: support@asoph.com

Rated 3 out of 5 stars

EDIT ! FIX IT IF YOU WANT TO STAY IN BUSINESS

So far if I could give no stars I would. I suggest people keep writing reviews here bc they are not getting it. Communication is everything I supported them because they had people who looked like me on their site and social platforms. Every time someone ask about shipping on Insta they say its a delay its a delay, we’ll I haven’t even gotten a tracking so that means nothing has been packaged up yet to send. This is all bad and they truly don’t want these problems if they plan to stay in business. FIX THIS ASOPH !!!!
———— this is an edit! After I wrote this I went onto their Insta and commented 3 times about my order. I also sent an e-mail a couple days before I made this review. Just a few minutes ago I got notification that my items have shipped. Changing my rating to a 3 for now

28 April 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello,
As stated on our website due to the COVID-19 our orders are being delayed. Our customer service hours were not operating per usual until now, that is the reason why were not able to respond to you about your order and keep you up to date, we highly apologize for any inconvenience caused. We are now back in business, working hard and as safe as possible to ship out all orders in a timely manner.
If you have any further questions please contact us via email: support@asoph.com or via telephone: 323-302-9946, we will be glad to assist you ! (:
Thank yo u

Rated 4 out of 5 stars

Return Problems

After placing my review on line. I received a response from ASOPH and they contacted me. Due to the corona virus customer service was closed. They have contacted me and resolved my issue promptly. Wish they would have put up something saying they were closed. Thank you for reaching out to me.

14 April 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello Carmen,
We apologize for any inconvenience caused. Due to the pandemic our departments were not operating the usual hours. Our customer service was closed, reason why were not able to get in contact with you and assist you as should. The returns department was partially closed and many returns were returned to the customers per the carriers. Please contact us via email : support@asoph.com or via telephone: 323-302-9946 and we will fix this issue for you as quickly as possible. Thank you

Rated 1 out of 5 stars

Where is my dress?

I ordered several items a couple of weeks ago. All of the items arrived except a royal blue dress. I really wanted this dress so when it was not in my packages, I immediately called customer service and left emails. I am yet to receive a response. I have sent 3 emails and called numerous times. I just looked online and now the dress is no longer in my size, only 2x and 3x. I went through a similar situation with this company before and they eventually fixed the problem which is why I continued to do business with them. Now I'm questioning my actions. I really want the dress so do I order it in a size too big and have it altered? Beautiful clothes but I'm over this company. Seriously!!!!!!!!!!!!!!!! Where is my dress?

10 April 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello,
We apologize for any inconvenience caused.
Due to the pandemic our customer service department was not operating the usual hours, that is the reason we were not able to assist you in a timely manner. Please contact us via email: support@asoph.com or via telephone: 323-302-9946 and we will resolve this issue for you. We are back in business and here to attend you with anything you need ! (:

Thank you

Rated 2 out of 5 stars

No more orders for me.

First time ordering & I ordered quite a few items, 170 worth. Most fit and looked new with tags except one item. No tag & it’s sizing is off. Tried to return but shipping cost is too high. Most other companies will at least give free returns on first order and low cost return shipping on additional orders. At least then you can truly get a sense of sizing and clothing materials. I won’t be ordering from here again.

5 April 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello Tyanna,
We apologize for any inconvenience caused.
Depending on our vendors some of our products come without tags, we are working on tagging all of our clothes for the future. Please contact us via telephone : 323-302-9946 or via email: support@asoph.com and we will assist you with your return issue as well as any questions that you have regarding our product sizing.

Thank you

Rated 3 out of 5 stars

SIZE UP

IN SHORT; Jeans did not fit, shirt did, both seem to be great quality, definitely size up!

I went over every review I could, buying from a new place as a plus-sized woman is HARD! But honestly, Asoph did me okay. I sized up, I never trust sizing charts, but still the jeans were too small in the waist, perfect in length though (which never happens!). The shirt was also sized up, and it fit me, if not a little smaller than I expected!

Now I wear a 2X, I know my size, but the shirt was a 3X and fit more like a 1X but not so tight I didn’t like it. But the jeans were a 3X and fit like an XL only where the button was, otherwise it hugged my frame just right, not constricting on my thighs, perfect length for my legs, just didn’t fit my waist.

I have contacted them and I’m currently awaiting customer support to see if I can return the jeans and depending on their response time and attitude I will be changing my rating! But all in all, you should check them out, I’m sure you’ll find something cute and it might fit perfectly!

17 March 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello Brittany,

Thank you for sharing your feedback with us. We are glad that a representative was able to get in touch with you that same day with the return instructions. Please feel free to contact us if you need further assistance. We are more than happy to assist you.

Rated 5 out of 5 stars

Love your clothes ASOPH!! ❤️♥️❤️♥️❤️♥️

I have read some of these reviews and I can NOT relate to the negative ones. I have ordered a few times from you guys and recently loss some weight so I wasn’t sure of which size to get. I ended up ordering the wrong size, but I loved the dress so much, I returned it and ordered the correct size for my behind...lol! Their clothes are fly and I love them. Not to mention they are very affordable and reasonably priced, unlike LB!

For those of you critics please check the size chart, we all know manufactures cut clothes/fabric differently. I’ve order ish from China and ASOPH ain’t nothing like that!!

Thank you ASOPH. I wish you had a store in Jersey City or New York City!

Kind regards,
Cecelia Williams
ASOPH Clothing Lover

11 March 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello Cecelia,

Thank you so much for your positive feedback! We are happy to know that you were able to return and re order the dress with no problem. We appreciate your 5 star rating! We hope to hear from you soon!

Rated 1 out of 5 stars

Wasted My Time and Money Do Not Recommend this site

The measurements on this sight is not accurate By A LONG SHOT. We’re spending money on Jr size clothing disguised as plus. I know my measurements and the size chart is bogus. I called and she basically said sorry about your luck you have to spend your own money to send back the clothes we lied about. If you want to waste Your time and money order from ASPOH. Or go to a real plus size website that doesn’t send you clothes that fit like they come from CHINA. I’m so disgusted!

26 February 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello Patricia,

We are sorry to hear about your bad experience. It looks like you purchased from us previously on 12/28/19. You didn't make a return so we can assume these items fit, As opposed to your new order, We are sorry that the items did not fit as expected. You are more than welcome to return them for a refund. As stated on the website, all return shipping fees are covered by customers. Our sizes vary from fabric and material. We always recommend to look into the size chart and models measurements for better results. Do not hesitate to contact us so that we can help you out in advanced. We apologize for any inconvenience this has caused you.

Rated 5 out of 5 stars

Frequent Buyer

I order from Asoph at least once per month. Their prices are more than fair, especially for the great quality of the items! I get compliments on all of my posts on IG @godfashionedme and in person. I highly recommend this company for plus size needs. Also, be sure to check the size charts for your items.

25 February 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello K,

Thank you so much for this wonderful review. We love hearing that our customers get many compliments wearing our items. Thank you for your positive feedback!

Rated 5 out of 5 stars

This is my first order from Asoph and…

This is my first order from Asoph and my oh my was I pleasantly surprised and pleased!
All of the items fit well and were true to size (1X).
I ordered the folloowing items:
200864315201 2010LM
201074600101 VD-7012X
200993500101 RP-1379XP
200993011101 RT-1779XP
201369700101 XPL-A29
You'll have to go to the website to see what I ordered but you will be more than pleased if you order from this company and customer service is very every good!
Can't go wrong
Muriel Wright

19 February 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello Muriel,

Thank you for your feedback! It makes us happy to know that our customer service is very good. This is what we strive for. Were also happy that all the items were true to size. Hope you continue to hear from you soon!

Rated 5 out of 5 stars

I bought a body suit and skirt im a…

I bought a body suit and skirt im a first time shopper here and i loved everything my clothes where true to size my only complaint I really have is they dont put measurments on there clothes like inseam etc

17 February 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello Mandi,

We appreciate your review. We are happy to know that your items were true to size and that you were overall happy with your purchase. You are always welcome to contact us before you place your order and we will be more than happy to measure the inseam. We are here to help.

Rated 5 out of 5 stars

love the clothes only problem i had…

love the clothes only problem i had was the 2 faux short jackets are not true to size 3x if you order them they run small . love looks .

14 February 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello Carnetta,

Thank you for sharing your experience. We appreciate your rating!

Rated 5 out of 5 stars

OUTSTANDING Customer Service!

I have always been extremely satisfied with my Asoph purchases! It is so exciting to find fashionable plus size items on their website! Items sell out very quickly, so be sure add to cart, confirm size and checkout fast to ensure snagging your items! More importantly, I struggled with securing a beautiful dress in my size & was assisted by Evelyn and the team to procure it. I previously ordered it in a different color and loved the way that it fit! Evelyn and the team were most professional and bent over backwards to meet my needs!

8 February 2020
Unprompted review
Asoph logo

Reply from Asoph

Hello Mrs C,

Thank you so much for your positive feedback! It makes us very happy to know that our customer service is doing a great job. We hope to hear from you soon.

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