Ask Rose Reviews 

4,879
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 4,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the online forms and website to be very user-friendly and straightforward, making the process of filling in information quick and easy. Many appreciated the clear instructions and well-structured questions, which simplified what could otherwise be a daunting task, even for those less familiar with online processes. The overall service was described as efficient, with people noting the accessibility of the forms and the ease of navigation. However, some customers expressed concerns regarding the claim process itself, particularly about the company's fee structure and the lack of visible successful claim reviews. A few people also encountered technical issues, such as difficulties with signing on smaller devices or system glitches preventing claim completion, and some were wary about providing extensive personal information.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the forms and instructions... See more

Website

Clients share positive opinions on the website, with many reviewers finding the online forms easy to navigate... See more

Instructions

Customers had positive experiences with instructions, finding them very clear and easy to follow, which... See more

Claim

Consumers find the claim process to be ambiguous, with some reporting difficulty navigating mobile platforms... See more

Service

Reviewers highlight positive aspects of service, noting that the company is very good and provides great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fairly easy to fill in the blank on the insurance numbers for myself and my husband, and our son’s names and dates of birth. But I I’m partial sighted since I had a stroke in August 2019 & found it a... See more

Company replied

Rated 5 out of 5 stars

The Ask Rose was pretty straight forward to complete, I just hope I've been accurate in all the questions. The instructions were easy to follow, hence I completed it in record time.

Company replied

Rated 5 out of 5 stars

The form was easy to complete, just needed to find NI number, bit all other info needed was easily accessible. Very straightforward to understand.

Company replied

Rated 5 out of 5 stars

I found the whole process very easy and fast. The questions were clear and to the point, I was pleasantly surprised. I don't usually fill out forms these days as they can be longwinded and I have Art... See more

Company replied


Company details

  1. Tax Consultant

Written by the company

Ask Rose is a trusted, HMRC authorised agent, dedicated to helping individuals check and correct their State Pension records. We specialise in Home Responsibilities Protection (HRP) claims, ensuring that years spent caring for children or dependents are fully recognised in your National Insurance record. Our service is simple, clear, and designed to support you every step of the way. We operate on a no-win, no-fee basis, ensuring transparency and peace of mind. With Ask Rose, you get expert guidance, a secure claims process, and the confidence that your entitlement is being handled correctly. Our goal is to help you receive the pension you have earned, without the stress of navigating complex government forms alone.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,879)

4,873 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy.

Quick and easy.

22 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Anne,
Thank you for the feedback.
If you have any queries along the way, please do no hesitate to reach out to us.
- The Ask Rose Team 🌹

Rated 3 out of 5 stars

As I have hand tremors signing was more…

As I have hand tremors signing was more than difficult as Í do not have an i phone only a Nokia.

22 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Mrs Gabe- Jenkins,

Thank you for your review.

We're sorry to hear that signing the claim was difficult.

We appreciate that not everyone has access to a smartphone or touchscreen device, and conditions such as hand tremors can make electronic signatures particularly challenging.

If you're experiencing difficulties completing the process, please contact our support team, who will be happy to discuss the options available and help you find a suitable way forward.

Thank you for taking the time to share your experience.

-The Ask Rose Team

Rated 3 out of 5 stars

Good information straight forward to…


Good information straight forward to answer

22 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Catherine,
Thank you for your feedback. Our team are now working hard to verify your eligibility, and will be in touch as soon as we have an update to share.
-The Ask Rose Team 🌹

Rated 1 out of 5 stars

Avoid avoid avoid

I started to fill out the information, but stopped when they wanted my NI number to look into things a bit more closely, as to what cut the Company took if the sesrch proved successful. What I read was typically 40 % to 50%.Another report read it can be based on their t and c's.Either way, I was not prepared to take any chances of it being an extortionate figure, so having done more homework, and with informed choice, I chose not to proceed and enter my Ni number.

Since doing this. I have received unwanted heavy pressure from this Company.
An e - mail informing me I had not completed it.
A phonecall - which was heavy sales pitch, and one had to wait for God knows how long for them to draw breath. I informed them I was not interested and why and ended the conversation, then blocked the number.
A text message was then received from yet another number a few days later giving me a polite reminder I hadn't completed the proces.This number has also been blocked and reported.

Any Company which uses that level of heavy pressure to try and gain customers from my perspective is a Company to be avoided at all costs.

It may be harder to do it oneself via the Govt Website Portal, amd huge hassle waiting for > 45 minutes for HMRC to pick up on a call to them.but at least with all their faults, doing it via these methods won't mean a sizeable proportion of ones pension which could be retrieved, isn't going towards paying the wages of this aggressive company who refuse to accept a 2 letter word NO for an answer on the phone or the reason why thar NO was given.

Avoid them at all costs.

Ha, love it!

With regard to our communications, reminder emails, calls and texts are intended to help applicants complete an application they have started, rather than to pressure anyone into proceeding.
However, we appreciate that not everyone welcomes follow-up contact, and we respect a customer's decision not to continue

Ha, I love it and
rest my case in saying anyone whether acting on behalf of a company or not, who cannot and will not accept a customer's decision to not proceed IS NOT under any circumstances showing
" respect " for their decision and deluding themselves if they believe they are! Think about it and how your clear refusal to accept my decision on hearing the word NO and clearly not understanding what the words you have written ie RESPECT DECISIONS means, and how that could be applied in other matters not pertaining to this particular topic. It's a very worrying thought indeed.
I made my wishes known via a telephone conversation. Why therefore having said I wasn't interested, and giving reasons as to why that was, did your Company choose to try and get in touch with me twice more? What do you not understand of the meaning of the word " NO?"
Lessons as to what the word NO and showing respect for a decision made by a customer means, needs to be clarified for anyone who is unclear and unsure and wondering whether to proceed. This will hopefully be very useful.

Disregard for Boundaries: Continuing to push by asking twice more after a clear "no" crosses the line from helpful guidance into aggressive, high-pressure sales tactics, and does not honour the customer's automomy and choices.

Erosion of Trust: Sending out reminders twice more after a clear " No " wss given makes customers feel patronized, MANIPULATED and/or unheard, which can permanently damage loyalty.

Professional Etiquette: A core tenet of ethical sales and customer service is to
respect a customer's stated preference. and not by continuing to send out reminders

If you can get this so very wrong it is more than a bit worrying what other misunderstandings you might mislead people into believing.

18 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Fiona,

Thank you for taking the time to share your experience.

We're sorry to hear that our service was not the right fit for you.

To clarify, we do NOT charge 40%–50% of successful claims.

Our fees are clearly disclosed before any claim is submitted and are set out in our FAQ section and Terms & Conditions, which customers have the opportunity to review before proceeding.

We request National Insurance numbers because they are essential for identifying the correct HMRC and DWP records. Without them, it is generally not possible to assess or progress a claim.

With regard to our communications, reminder emails, calls and texts are intended to help applicants complete an application they have started, rather than to pressure anyone into proceeding.

However, we appreciate that not everyone welcomes follow-up contact, and we respect a customer's decision not to continue.

We also recognise that some people prefer to deal directly with HMRC themselves, while others choose to use a managed service for support throughout the process.
Ultimately, that choice is entirely personal.

Thank you again for your feedback.

-The Ask Rose Team

Rated 5 out of 5 stars

Straightforward application.

The process is self explanatory for anyone to apply for the application form, the process is straightforward to understand once you have all the correct information to apply to the application.

22 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Maureen,
Thank you for sharing your experience. We are glad you found the service simple and efficient from start to finish.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

Very easy to use website.

Very easy to use website.

21 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Lyn,
Thank you so much for your kind feedback.
We are really pleased you found the process quick and easy. We appreciate you taking the time to share your experience.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

This was so easy to do done in no time…

This was so easy to do done in no time at all.

21 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Anne,
Thank you for the review. We’re glad you found the process easy to complete. Your details will now be reviewed and we’ll keep you informed as things move forward.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

A simple form to complete and a quick…

A simple form to complete and a quick response to a question unanswered in error! I don't think I'll qualify as I wasn't working pre and post pregnancy! It will be interesting to see what happens!

21 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Linda,
Thank you for the feedback.
If you have any queries along the way, please do no hesitate to reach out to us.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

Very simple to use no unnecessary…

Very simple to use no unnecessary questions or info needed

21 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Jenkins,
Thank you for your review.
We’re pleased to hear everything went smoothly.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

Just made initial contact

Just made initial contact. Very quick and easy to use. I decided to use as I saw askrose.co.uk had a 5* Trustpilot rating.

21 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Christine,
Thank you for your feedback.
Many people weren’t aware of this, so it’s always worth checking.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

My surname now is Sandra Murphy not…

My surname now is Sandra Murphy not Mitty, I believe i stated that in my request. My email address is as stated, perhaps that is where the confusion is. Please amend your files. Thank you.

21 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Sandra,
Thank you for your feedback.
Please feel free to call us on 0161 518 0986, or email on info@askrose.co.uk, let us know what needs changing, and we will sort that for you.
-The Ask Rose Team 🌹

Rated 2 out of 5 stars

I completed the form and was hopeful

I completed the form and was hopeful, after months I am still waiting to hear any final results. Considering how much the company takes for checking for me it’s not worth it. Especially when I’m in my 80s and it could be too late

9 February 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Jacqueline,

Thank you for your feedback.

We appreciate that waiting for a claim outcome can be frustrating.

Unfortunately, processing times are largely dependent on HMRC and DWP, and due to the volume of claims currently being reviewed, some cases can take several months to reach a final resolution.

Our fees are clearly explained before any claim is submitted, and we operate on a No Win, No Fee basis.

Whether the service represents value is ultimately a personal decision, but many customers choose to use us because they would prefer support throughout what can be a complex process.

We hope you receive an update on your claim soon and thank you for taking the time to share your experience.

-The Ask Rose Team

Rated 5 out of 5 stars

Very easy form to complete

Very easy form to complete
Now waiting to hear if I’m successful

21 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Cathyjane,
Thank you for your feedback.
We’re carrying out the necessary checks and will update you as soon as we hear anything.
- The Ask Rose Team 🌹

Rated 5 out of 5 stars

Useful & Accessible

The form was accessible.
I had the information required at hand.
I did not encounter any problems

Thank You

20 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Shirley,
Thank you for taking the time to leave such a positive review. We are glad the process met your expectations.
-The Ask Rose Team 🌹

Rated 3 out of 5 stars

Can’t stop this company contacting me

I started to complete the application form then decided against it, when I found out I could apply myself with no costs, but this company keep emailing and texting me to ask me to complete my application, I have replied STOP as shown on their texts, but the texts keep coming, I’ve tried to unsubscribe on their emails but that doesn’t work either, I’ve also tried their info at Ask Rose email, but nothing seems to register, they actually called me this morning asking if I needed help completing their form, I informed them I no longer wanted to proceed, and I didn’t want to proceed, hopefully now I won’t receive any correspondence from them.

20 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Linda,

Thank you for your feedback.

We're sorry to hear that your experience was frustrating.

Our follow-up emails, texts and calls are intended to help people who have started an application but not completed it, as many customers appreciate reminders and assistance with the process.

However, if you have decided not to proceed, we completely respect that decision.

As you've now spoken with a member of the team and confirmed that you do not wish to continue, your request should be actioned accordingly.

We appreciate you taking the time to share your experience and wish you all the best, whichever route you choose to pursue.

-The Ask Rose Team

Rated 3 out of 5 stars

Too complicated

Too complicated

20 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Mrs Fillery,

Thank you for your feedback.

We're sorry to hear that you found the process complicated.

We try to keep the application as straightforward as possible, but because claims can involve historic National Insurance, Child Benefit and pension records, we do need to gather enough information to accurately assess eligibility and process a claim.

We appreciate your comments and will continue looking for ways to make the process clearer and easier for customers.

-The Ask Rose Team 🌹

Rated 5 out of 5 stars

Very easy to use

20 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Lynn,
Thank you for your kind words. It is wonderful to hear that you found everything clear and easy to complete.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

Easy to follow instructions.

Easy to follow instructions.

20 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Mary,
Thank you for your lovely comments. It means a lot to know you found everything easy to follow and supportive.
-The Ask Rose Team 🌹

Rated 5 out of 5 stars

So easy to fill in form

20 June 2026
Unprompted review
Ask Rose logo

Reply from Ask Rose

Hi Sheila,
We are delighted you had a positive experience with us.
Making the process clear and stress-free is exactly what we aim for. Thank you for your review.
-The Ask Rose Team 🌹

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