Frame arrived in excellent condition---good packing. Frame quality was as expected--good/decent perhaps not great, but completely acceptable. Low glare plexiglass works well. Size is perfect. Onl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering was a success! I love that they offer an explanation on what to measure to ensure you get the right size frame. This made ordering for my artwork easy and it ensured I received the exact fram... See more
Company replied
I've ordered numerous frames from ArtToFrames and I'm impressed with the quality of the product and the detail and care in packaging. All items received have been perfect, but the most recent order c... See more
Company replied
Company details
Information provided by various external sources
Preserve all your life's important moments with custom frames online with Art To Frame's great collection of online frames. Call us today at 718-788-6200.
Contact info
5th Avenue 770, 11232, United States
- arttoframe.com
3.9
Great
183 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received my picture frame…
I have not received my picture frame which I need by June 12. Please respond asap. Thank you.
21 May 2026
Reply from ArtToFrames
We understand your urgency and are terribly sorry that you have not received your order yet. Please give our customer service team a call at 718-788-6200 with your order number so they can look into the status of your frame and assist you further.
The frame arrived faster than expected…
The frame arrived faster than expected and was exactly what I was hoping for. Thank you!
22 May 2026
Reply from ArtToFrames
We are so glad the frame arrived quickly and met your expectations! Thank you for your wonderful feedback.
Art to Frames has been handling all my…
Art to Frames has been handling all my framing needs for 8 yrs. Approaching 200 frames of portraits for acquaintances and clients, they've always been perfect enhancing my artwork as frames can, and do, accomplish. I will continue to use them for their reasonable pricepoint, affordable shipping, and quality workmanship.
22 May 2026
Reply from ArtToFrames
We are so happy to hear about your continued satisfaction with our framing services over the past eight years. We truly appreciate your loyalty and kind words about our quality workmanship and pricing.
Frame was just what I wanted
Frame was just what I wanted, good color matching with frame and mats. Looks great!
4 February 2026
Reply from ArtToFrames
We are so glad to hear you are happy with the frame's color and mats! We appreciate your kind words.
Reply from ArtToFrames
We're glad to hear that you liked the frame! I apologize that you were not satisfied with the mounting hardware included with your order. If you need assistance with a future order to ensure a different type of hardware is sent, please feel free to reach out to us at 718-788-6200 or by email at cs@arttoframe.com. We would be happy to assist you.
Thank you for replacing my broken order…
Thank you for replacing my broken order so quickly! My client picked up her painting yesterday and was thrilled with the painting and the framing!
18 May 2026
Reply from ArtToFrames
We are delighted to hear that your client loved the painting and framing! We are also glad we were able to quickly resolve the issue for you. Thank you very much for your support!
Feels very cheap
There were a lot of options to choose from and it was nice to find an option in a size I needed. It shipped quickly and I received it in a couple days.
I paid over $90 for the 17x22 frame and it feels very cheap. It feels like plastic and the glass is plexiglass. I was expecting real wood and glass for the price I paid. I’m glad I did not order two like I initially planned.
18 May 2026
Reply from ArtToFrames
We appreciate you sharing your feedback regarding the frame's quality and materials. We understand your disappointment with the plexiglass and feel of the frame, especially given the price. We are always working to improve our product descriptions and will consider your comments for future enhancements.
Terrible material will ruin easily. Looks cheap, not made to last.
I am convinced that the five star reviews are folks paid by the company to submit them.
The frames are advertised as “wood”, however they are molded pulp. The front of the frame wrapped over with printed adhesive made to look like a wood finish. Hence, the corners were damaged and even peeling away upon arrival.
The mounting kit had two different sized screws and one nail, two of which were too long to use for mounting without either going through the front of the frame or jutting out into the wall.
It is clearly incredibly cheap quality and a little bit of moisture will ruin it.
15 January 2026
Unprompted review
Reply from ArtToFrames
We appreciate you taking the time to share your detailed feedback regarding the frames. We are truly sorry to hear about the issues you experienced with the material, the damaged corners, and the mounting kit. We are reviewing your comments internally to address these concerns and improve our product quality.
Reply from ArtToFrames
We are sorry to hear that your item arrived damaged. Please reach out to our customer service team at 718-788-6200 or by email at cs@arttoframe.com. They will be happy to assist you in resolving the issue with the damaged item. We look forward to assisting you.
I did not order anything recently.
Why did this notice of delivery show up today 5/16/2026 in my mailbox. I have not recently ordered anything from you. Nothing was delivered to my home address. What is going on here?
31 January 2026
Reply from ArtToFrames
We appreciate you bringing this to our attention. We have recently been updating our confirmation emails, and a few were mistakenly sent for orders that had already been completed. I am currently working with our IT department to have this issue addressed. I sincerely apologize for the confusion and any inconvenience this may have caused.
High quality custom frame
High quality custom frame, delivered promptly. Lots of options, good value.
31 January 2026
Reply from ArtToFrames
We're so glad you appreciated our custom frames, prompt delivery, and value. Thank you for your generous words!
It was just was I needed for my artwork.
29 January 2026
Reply from ArtToFrames
We are so glad it was perfect for your artwork! Thank you for your support.
The frames were perfect.
23 January 2026
Reply from ArtToFrames
We are delighted to hear you loved the frames!
The best frames
The best frames ! I am so happy with the quality and how beautiful the frames are . Easy to frame , well packaged . I highly recommend them.
28 January 2026
Reply from ArtToFrames
We are so happy to hear you love the quality and beauty of our frames! We appreciate your kind words and recommendation.
Great quality
Great quality, easy to install my art and easy to hang. Everything was nice and clean and it shipped faster than expected!
13 May 2026
Reply from ArtToFrames
Thank you so much for the great review! We're happy to hear the frame was clean, easy to install, easy to hang, and arrived faster than expected. We truly appreciate your support.
The frames are lovely
The frames are lovely. The first delivery didn't make it, but they refunded my money, and the second and third made it.
13 May 2026
Reply from ArtToFrames
Hi ,
Thank you for your review. We’re so glad to hear that you found the frames lovely. We’re sorry the first delivery didn’t make it, but we’re happy we were able to refund you and that the next orders arrived successfully. We truly appreciate your patience and your continued business.
Thanks again!
Frame was perfect size
Frame was perfect size. It was very well packaged in a sturdy box. It also had a peel off film on both sides of acrylic to prevent scratches. Very pleased with the frame
8 April 2026
Reply from ArtToFrames
"Hi June,
Thank you for the wonderful review! We're so glad the frame was the perfect size, arrived well packaged, and that the acrylic protective film helped keep it clean. We truly appreciate your feedback."
Cheap Frame Broke Within 3 Months and Bad Customer Service
After three months, the frame broke and fell off my wall. When I contacted customer service about getting a replacement, they said I would need to cover the cost of shipping. When I responded saying that I didn't think I should have to cover the cost of shipping, they said that I waited too long to respond to their email and that they could only offer me a 15% off coupon on a future purchase.
12 May 2026
Unprompted review
Reply from ArtToFrames
"Hi Megan,
We're very sorry that your frame broke and that your experience with our support team left you feeling disappointed. We understand how frustrating that must have been.
We would like the opportunity to review this again and see how we can make it right. Please contact us with your order information and a photo of the broken frame, including the sticker on the back, so our team can take another look.
Thank you for your feedback."
Ordered Mats only
The secondary mats I ordered are not the right color. I ordered a "coronado" brown color and got shiny copper. Not what I wanted. The packaging was done well to protect the mats.
4 May 2026
Reply from ArtToFrames
Hi,
Thank you for your feedback. We understand that you might have actually received the wrong item and we are sending you out a sample mat to see what you got and will take it from there.
Absolutely Satisfied
Ordering was a success! I love that they offer an explanation on what to measure to ensure you get the right size frame. This made ordering for my artwork easy and it ensured I received the exact frame size needed. It was cheaper than having my artwork professionally framed (not having to part with my artwork was a plus), and I love the various frame choices and “accessory” options (i.e. mat boards, UV protection glass/acrylic) that the company offers. This is the second frame I have ordered from them and both are great quality. I would definitely order from them again and refer to others!
8 May 2026
Reply from ArtToFrames
Hi Ani,
Thank you so much for the detailed review! We're thrilled that the measuring guidance, frame choices, and accessory options helped you get the right frame for your artwork. We truly appreciate your repeat business and your recommendation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.