Artisan Deli Market Reviews 

1,444
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional choice of customizable products, making it wonderfully easy to build personalized and unique gifts directly through the user-friendly website. Consumer feedback frequently emphasizes the careful packaging methods and reliable tracking systems that ensure gifts arrive safely, beautifully presented, and precisely on schedule. However, some customers also noted occasional delivery delays that unfortunately resulted in perishable items spoiling before reaching the final destination. A small group of people additionally experienced frustrating courier failures or received unexpected item substitutions instead of their original carefully selected choices.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the nice range of interesting... See more

Delivery service

Users describe positive interactions with delivery_service, noting that packages frequently arrive promptly... See more

Order

People report positive experiences with order, highlighting a straightforward online process and the ability... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the products and gift... See more

Service

Reviewers mention positive feedback about service, expressing high satisfaction and calling it an outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience. They were super kind, patient and helpful via email and then on the phone, and delivered on time... See more


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,444)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple order process

Simple order process, and great selection of products. I had to order for family with specific dietary requirements, and the process couldn’t have been more pleasurable.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful hamper

Ease of order, ease and response time of the support team when I added an incorrect address. Variety and quality of product

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Good choice of products

Good products, but delivered a day early (the recipient works M-Fri) so I requested a Saturday delivery. Fortunately the box arrived quite late on Friday afternoon (DHL) and the recipient was home. They were delighted with the contents, so I am pleased. Thank you for your overall service.

5 December 2025
Unprompted review
Rated 2 out of 5 stars

Middling product and a bad checkout experience

If you're planning to order from these people be EXTRA careful with your delivery options around Christmas! I placed an order for delivery on December 23rd but because their checkout defaults to the faster delivery date it was delivered at the beginning of December.

I contacted customer service to ask why, and was given a stroppy response that they "had told me twice" that the delivery would be quicker than I wanted. It turned out that during checkout you have to specifically select the more expensive option to choose a set date rather than accepting the default option which will overwrite whatever date you chose.

Sloppy website aside, the product isn't special. Most of the goods in it can be found at Waitrose, M&S or the Selfridge's food hall - there's nothing particularly artisan here. It's handy for branding options and for putting a number of different products in one hamper without having to shop around but this experience will absolutely be my last.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect present

Lovely products and great for a gift to say Thank You.
This is my 6th order with Artisan Deli Market and I will be back!!
Very easy to order on-line, delivery arrived in good time.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

This company offered a range of…

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted with Artisan Deli.
The company was also very prompt in fixing an address error which I greatly appreciated.
Communication was very good.
I was kept informed about the progress of the hamper and it was delivered as requested.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

My Go To gift now...

The recipient loved the look of the hamper. It was my stupid mistake that I sent it a month before Christmas, but hopefully she'll still be enjoying it then! I bought 5 this year after gtg my sister's family one last year which was very well received

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful hampers reliable delivery courteous service

The whole team at artisan hampers were extremely conscientious and kind and helped me to get hampers delivered as party favours. We discussed what would be most suitable delivery given busy dates around the time of the party and they recommended that we have them delivered sooner rather than later. In retrospect I think was exactly the right decision to take and it was a pleasure dealing with everyone. Of equal importance everything was delivered reliably on time and the hampers themselves are beautifully packed presented and I don't yet know whether they're delicious because the party isn't until tomorrow although the ingredients look fantastic

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Great selection to personalise your…

Great selection to personalise your hamper! I love the locally sourced items and ability to choose exactly what you want across savoury, sweet, drinks and seasonal items, Delivery was on the stated date which as an anniversary present meant a lot!

30 October 2025
Unprompted review

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