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Artisan Deli Market Reviews 

1,443
•
TrustScore 5 out of 5

4.8

Gift Shop
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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and impressive range of high-quality products, noting the ability to customize hampers to suit specific preferences. The ordering process is frequently described as easy and efficient, with many appreciating the smooth website experience. People also highlight the excellent service, including timely delivery and proactive communication regarding order progress and tracking, ensuring gifts arrive as promised and recipients are delighted. However, some customers also noted issues with delivery, including parcels arriving late, being damaged, or containing spoiled perishable items due to delays or being left in unsuitable conditions. A few other people also felt that customer service could be unhelpful when problems arose, citing a lack of communication or unsatisfactory resolutions for issues like spoiled goods.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality and variety of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising on-time delivery and efficient... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the excellent... See more

Service

People report positive experiences with service, often describing it as quick, efficient, and outstanding.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience. They were super kind, patient and helpful via email and then on the phone, and delivered on time... See more

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(1,443)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very reliable supplier of goodies

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience.
They were super kind, patient and helpful via email and then on the phone, and delivered on time as promised.
Very careful packaging, and all items that required a cold environment have been in a special iced bag.
Super easy to order via the website. Fast and reliable communication from start to the end.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

When ordering I inserted the incorrect…

When ordering I inserted the incorrect contact details and emailed to amend and got a response promptly and all sorted effortlessly. Can’t fault delivery arrived when expected. My son loved the hamper. He can’t wait to try the chorizo and of course the wine! Would have no hesitation in ordering again.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Delighted

My sister was delighted by the luxury hamper I sent her as a huge thank you. It was delivered with perfect timing too. Thank you, great service!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great selection for bespoke basket

Great selection of items and very easy process to create a bespoke gift basket. I searched a lot of other places that weren’t quite right until I found Artisan Deli Market. Highly recommended using them!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Birthday hamper

I ordered a birthday hamper for a friend in London, and the whole experience was excellent. The hamper was beautifully wrapped and delivered right on schedule. I’m very happy with the service and would gladly recommend Artisan Deli Market.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Everything you don't care about…

Everything you don't care about customers you were looking for stars before the order was shipped the food wS left lying around a hot warehouse for more than a week you Thought it was good enough for my family your attitude was outrages
Everything went in the Bin I would never buy from you again and would not recommend you

17 March 2025
Rated 5 out of 5 stars

The perfect gift

I bought a hamper as an engagement present. They absolutely loved it! I really liked that they easily allowed you to create your own, so you can choose exactly what you know they'll like :)

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect , delivery spot on , beautiful hamper and an extremely professional company to deal with. Excellent. My son was very happy with his birthday gift.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a hamper for a friend

I ordered a hamper for a friend, I was kept informed at every stage of the order and the delivery went smoothly. My friend was very happy with the quality of the products, very yummy! Great service Thank you 🙂

27 February 2026
Unprompted review

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