Artisan Deli Market Reviews 

1,446
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely simple online ordering process and the impressively wide selection of customisable products available for various special occasions. Reviewers consistently highlight the exceptional product quality, beautiful presentation, and dependable shipping and delivery times that ensure thoughtful gifts arrive safely and precisely on schedule. However, some people mentioned experiencing frustrating delivery delays which occasionally resulted in spoiled or damaged perishable items during transit. A few consumers additionally noted difficulties with courier reliability, tracking updates, and communication challenges regarding late parcels arriving well after important family celebrations.

What people talk about most

Product

People report positive experiences with product, highlighting the impressive variety and freedom to choose... See more

Delivery service

Customers had positive experiences with delivery_service, noting that packages frequently arrive on time and... See more

Order

Customers consistently note positive experiences with order processes, highlighting the straightforward... See more

Quality

Reviewers mention positive feedback about quality, praising the delicious contents and lovely presentation.... See more

Service

Consumers find service to be exceptionally positive, describing it as brilliant, fast, and reliable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company offered a range of products that I knew would suit the recipient. I was aiming for wine, chutneys ,chocolate rather than cheese and the usual Xmas goods and found everything I wanted w... See more

Rated 5 out of 5 stars

The experience was exemplary. So easy to order, delivery on time, and more importantly delicious goods. The hamper was a gift(hamper also super) and my friends were extremely impressed with the wine... See more

Rated 5 out of 5 stars

We ordered a hamper as a Christmas present for our daughter. We selected a wide variety of items and found the choice and ordering process to be very good. The items were all good quality from lesser... See more

Rated 5 out of 5 stars

First time ordering a hamper from Artisan Deli Market and very happy with the entire experience. They were super kind, patient and helpful via email and then on the phone, and delivered on time... See more


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Food, Beverages & Tobacco
  4. Food Products Supplier
  5. Gift Basket Store

Written by the company

Artisan Deli Market, nestled in Sussex, breathes new life into the gifting industry with its innovative and customer-focused approach. Established in 2020, we began our journey as a passionate deli with a vision: to offer extraordinary artisan products that delight the senses. Today, we are proud to present a bespoke range of food and drink gift hampers, offering our customers an opportunity to give unique and thoughtful gifts. Our hampers are filled with handpicked, taste-tested items, promising an unforgettable gastronomic journey with every gift. We empower our customers to express their creativity through fully customizable hampers or they can opt for our carefully curated, ready-made options. Our commitment to quality extends to our packaging as well. We go the extra mile to remain forest-neutral by using fully sustainable packaging materials and by planting trees to offset any additional usage. The respect we have for our planet is woven into the fabric of our business. Artisan Deli Market is also widely recognized for its exceptional customer service. Our advanced system ensures prompt human responses to all queries. We help guide our customers in their hamper selection process and keep them informed about their order's journey. With an energetic, young, and disruptive team leading the charge, Artisan Deli Market is far from your conventional gifting company. We continuously challenge ourselves to push boundaries and set new standards in the gifting space. Choose Artisan Deli Market and join us in redefining the art of gifting.

Our Promise:

Written by the company

Punctuality, Our Commitment
Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.
Eco-Packaging, Always
Sustainably-sourced, forest-neutral packaging with every order - for a greener planet.
Taste-Tested Quality Assured
Every product in our hampers is handpicked and tasted to ensure an extraordinary gastronomic experience.
Tailored to Delight
Customizable hampers to perfectly reflect your taste, filled with exquisite artisanal products.

Punctuality, Our Commitment

Named Day Delivery

Choose your delivery date and rest easy knowing your hamper will arrive as scheduled.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,446)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service!

I wanted to send a gift hamper to my brother who lives in the UK. I searched a number of websites before finding Artisan Deli Market, There I found the perfect hamper and placed my order. I wanted to change the delivery date and so I emailed Customer Service with my inquiry. A service representative, Annie, was able to reschedule the delivery date. She also noticed that I had failed to include a greeting and asked if I would to add one. I was grateful that I was still able to get my birthday message included.

Additionally, I received multiple text messages from Artisan Deli Market with updated tracking on my gift. I also received a notice that the hamper had been delivered. I would definitely use Artisan Deli Market again in the future.

29 August 2025
Unprompted review
Rated 4 out of 5 stars

Good updates regarding delivery

Good updates regarding delivery. It was a birthday present and loved I could pick the items. One star off as a lot of the smaller chutneys were not available. My friend loved the gift and I felt it was a cut above the ordinary cheese and wine hampers

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company

Lovely company, I like that you have loads of choice to pick when creating a hamper and delivery was on time. A great idea for a birthday present

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Easy to use website
Quality cheese and snacks
I have used this company several times and never been disappointed
Delivered on time
Brilliant

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Great products and good service

I sent the hamper as a gift and I believe it was well received. It arrived exactly when expected, the product range was great, and much more resonantly priced than other pre-made hampers I’ve looked at. I also somehow missed putting a message in the card, and someone reached out to me to ask if I’d like to add a message the next morning, resolving it with no delays to the delivery! Very grateful for that.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

First Class….

Create your own Hamper, pick exactly what you like. Good selection, reasonable price, attractively packaged. Delivered swiftly, securely, and excellent communication. First Class.

31 July 2025
Unprompted review

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