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Arthur & Hamilton Limited Reviews 

158
•
TrustScore 5 out of 5

4.8

Property Management Company
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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent location, often within walking distance of the city center and main attractions, making it convenient for exploring. The facilities are frequently highlighted for being spotlessly clean, tidy, and well-maintained, creating a comfortable and secure environment. Reviewers also appreciate the friendly and communicative staff, who ensure a pleasant and welcoming stay, often described as feeling like a home away from home. The quality of the accommodations is generally very high, with many noting the comfortable beds and overall neatness. However, some people mentioned that while the rooms were clean, one room specifically could benefit from a makeover, and a minor suggestion was made regarding providing washing-up liquid in the kitchen.

What people talk about most

Location

Clients share positive opinions on location, frequently highlighting its convenience for exploring Cardiff... See more

Facilities

Customers had positive experiences with facilities, consistently praising their cleanliness and comfort,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness and helpfulness.... See more

Quality

Users describe positive interactions with quality, consistently praising the cleanliness and tidiness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely little place to stay, set up like a mini boutique hotel. Everything was really neat and tidy, kitchen and bathroom were spotless. Great internet connectivity I felt really comfortable there a... See more

Rated 5 out of 5 stars

From the moment we arrived, we felt right at home. Check-in was simple with clear instructions, and the place was spotless.The area was quiet and peaceful, yet only a 10-minute drive to shops and rest... See more

Rated 5 out of 5 stars

Great place to stay. Quick check-in explain with easy to follow video. Nice rooms, clean with tea making facilities and cheapest I found in Cardiff. (bring your towel) No hassle, no problems, will bo... See more

Rated 5 out of 5 stars

Clean and tidy space, quick response by hosts, and walking distance from city centre! Wonderful location and cute and clean lodging! Highly recommend!

Company details

  1. Property Management Company
  2. Property Investment
  3. Property Maintenance
  4. Real Estate Consultant
  5. Real Estate Rental Agency

Written by the company

We are Cardiff’s premier end-to-end HMO management and investment company. We’re started as part of a network of property investment firms, founded in 2019 in London, specialising in crafting premium homes for corporate professionals and students. We work with landlords and agencies closely to achieve our mission. Our network now spans Manchester, Birmingham, Edinburgh, Oxford, Cardiff, and Newport, managing over 400 premium rooms across the UK, with a collective property value of over £20 million under management. Our homes, beautifully furnished and impeccably maintained, are strategically located in sought-after areas.

Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(158)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfied customer

The room I stayed in was small&cozy, the rest of the rooms were in good shape and I could always find what I needed. I would definitely recommend staying here if you're in Cardiff!

5 October 2024
Unprompted review
Rated 1 out of 5 stars

Poor communication and business standards

Nightmare! Wrong description on Booking. The deposit for the accommodation is not "collected" but has to be transferred to their account, which I did dutifully. Hasan was quick to push for the 200 GBP deposit - weeks before they deposit was due or before they had even sent any payment instructions. It took me several e-mails to receive their payment instructions. For the refund, they suddenly make up their own rules now. Guests must have a WISE account for the refund! This has never been communicated beforehand and is not part of the contract via Booking. Also, they wanted to trade a discount on the next stay in turn for a good feedback. No! Not with this mess!

6 October 2024
Unprompted review
Arthur & Hamilton Limited logo

Reply from Arthur & Hamilton Limited

Hi Julia,

Thank you for your feedback. I want to clarify that all the information regarding the deposit process was communicated in advance. Given you are an international guest outside of the UK, unfortunately, our business bank does not support direct international transfers for deposits, which is why we advised you to use WISE, an extremely well-known and trusted international payment platform. This method was recommended to us by our bank, and we communicated this to you multiple times in an effort to facilitate the deposit repayment. However, you declined to use WISE, which made it difficult to proceed.

We are a truly committed family business, and it is disheartening to see our reputation damaged when we’ve been transparent throughout the process. All relevant information was provided, and we always aim to support our guests and resolve any issues as smoothly as possible.

Best regards,
@ Hasan | Luxe Dwellings

Rated 5 out of 5 stars

Excellent little overnight stay!!

Property was exactly as described, extremely neat and tidy and really good value - I was in town for a concert and the room was perfect for my overnight stay.
Would recommend and will be using them again if I’m in town!

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service and good living…

Great service and good living experience overall, the owner has been polite and patient throughout the booking process, and continue to be kind for providing me free luggage transportation. Much much thanks!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Great little find

Great little find, comfy bed,

16 August 2024
Unprompted review
Arthur & Hamilton Limited logo

Reply from Arthur & Hamilton Limited

Thank you, Donna! We’re so glad you enjoyed your stay and found the bed comfortable. We hope to welcome you back soon!

Rated 5 out of 5 stars

Lovely place to stay in Cardiff

Lovely place to stay in Cardiff, beautiful rooms, great communication with the company. Definitely recommend and will definitely stay again.

3 August 2024
Unprompted review
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Reply from Arthur & Hamilton Limited

Thank you so much, Elizabeth! We’re thrilled to hear that you enjoyed your stay and found the rooms beautiful. We’re also glad that our communication met your expectations. Your recommendation means the world to us, and we look forward to welcoming you back soon!

Rated 5 out of 5 stars

This was an excellent experience with a…

This was an excellent experience with a touch of professionalism.

7 August 2024
Unprompted review
Arthur & Hamilton Limited logo

Reply from Arthur & Hamilton Limited

Thank you, Oryiman! We’re delighted to hear that you had an excellent experience and appreciated our professionalism. We look forward to having the pleasure of welcoming you back in the future!

Rated 5 out of 5 stars

Was looking for a place to stay in…

Was looking for a place to stay in Cardiff and came across Hasan’s properties on AirBnB. Very clean, quick to answer, easy to check in and check out. Will definitely use Hasan’s places when I am back in Cardiff again.

6 August 2024
Unprompted review
Arthur & Hamilton Limited logo

Reply from Arthur & Hamilton Limited

Thank you so much for your kind words! We're thrilled that you had a positive experience with our property in Cardiff. It’s great to hear that everything from cleanliness to communication and check-in/check-out was to your satisfaction. We look forward to hosting you again on your next visit to Cardiff!

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