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Arrows UK Reviews 295

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TrustScore 5 out of 5

4.8

Pet Supply Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, robust construction, and impressive performance, often exceeding expectations. Many highlight the ease of assembly and the significant labor-saving benefits of the equipment. The delivery service is frequently described as exceptionally fast and efficient, with many orders arriving within a day or two, even to international or remote locations. Reviewers also commend the professional, friendly, and helpful customer service, noting quick responses and effective solutions. However, some customers experienced minor issues such as damaged packaging or missing parts upon delivery, though these were often resolved quickly by the company. A few people also mentioned that some products, like dog crates, might fit *in* a car boot but not necessarily *fit the boot's size* for larger dogs, despite accurate sizing information. Additionally, some noted a restrictor plate on certain wood chippers that limited their functionality until removed.

What people talk about most

Product

Customers had positive experiences with product quality and functionality. Many reviewers praised items like... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Quality

Users describe positive interactions with product quality. Many reviewers highlight that products are... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and quick... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

Super fast and seamless shipping to the EU. It took only 5 days to deliver to the Czech Rep including custom handling. Product assembly is easy and efficient. All mounting elements fit together precis... See more

Rated 5 out of 5 stars

Placed order on Sunday for a log splitter Order arrived Tuesday by tracked Royal Mail delivery Log splitter looks really well made Package included a lovely post card showing Newcastle Upon Ty... See more

Rated 5 out of 5 stars

As ordered and delivered promptly by FedEx. Took a couple of hours or so to unbox, read the assembly instructions and fit the separately supplied stand/work table. Pretty straightforward. Worth noting... See more

Rated 5 out of 5 stars

Unbelievably the machine was delivered 20 hours after placing the order. Took about an hour to assemble it and then put it to work. Performed much better than I expected, even the largest logs were... See more

Company details

  1. Pet Supply Store
  2. Agricultural Machinery Manufacturer
  3. Tool Store

Written by the company

Welcome to Arrows-UK, the home of all your forestry and pet-related needs. We stock everything from log splitters to dog cages and our specialist team are always on hand to offer any advice. Open Mon-Fri 8.30am - 5.30pm.

Contact info

4.8

Excellent

TrustScore 5 out of 5

295 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This Forest Master log splitter is the…

This Forest Master log splitter is the bees knees. It was sent next day and was by far the best value online. Even got a bonus firefighter kit. Initial one item in the consignment didn’t turn up. That could have been the fault of the courier but a phone call to customer services soon sorted it.

11 March 2026
Rated 3 out of 5 stars

EVOQUE owners a must read

The products are well made. However I searched for crates for an Evoque car. The wrire up was great and all sizes were displayed,
When the product arrived it did fit 'IN' the boot but not 'FIT THE BOOT' having 3 dogs the crate was far too small when the boot is quite large (which was a factor when purchasing car)
I was disappointed with this but didn't return the product as it wasn't the companies fault due to size advertised.
BUT to all EVOQUE owners please be aware this crate fits in the boot not fits the boot size.

23 February 2026
Rated 5 out of 5 stars

Excellent customer service

We visited yesterday to buy a dog crate, as I was unsure of sizes to buy online.
The staff were very helpful, bringing 2 different cages and placing them in the car, to ensure we got the best fit for our needs.
They were friendly and polite, ensuring we got the best product for our requirements.
This is our 2nd Pet World dog crate, we only upgraded as the dogs had out grown the first one, which we have sold on, as its still in VGC.

4 March 2026
Unprompted review

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