Armedangels Reviews 

Two years ago I bought sweatpants from Armedangels. This is the second summer I wear them and I noticed big wholes (+1 cm) where the backpocket is sewn and also by the waistband.
I'm very disappointed; it was a comfortable pair until now!! THIS IS NOT MY IDEA OF SUSTAINABLE FASHION!

Poor quality. I've bought 2 cotton t-shirts from them 2 years ago, one long-sleeve and one short-sleeve. The fabric is very thin, therefore quite fragile (they easily get holes) and they lose shape throughout the day and with time with the washing. I'm quite disappointed with the quality and would not recommend this brand.

Update on my experience: Armedangels solved my problem - they sent me my money back (money-jeans and also delivery) and I also kept that wrong numbered jeans.

So big thanks to Armedangels company for this solution.

My older review was:
I would get zero stars if it would be possible. This company have no customer services.

I am so sad, that I didnt read reviews here before my purchase.

I ordered Lejaani jeans the same model/ color of jeans and color of seams, everything etc../ like I have at home, but 1 size up,.. because my 26/32 was already small for my, I ordered 27/32. I was so suprised, when new 27/32 was same like 26/32, exceptionaly my 26/32 was little bit bigger than 27/32...
I wrote to armedangels company several times with my problem and everytime I just get answear: We currently have a very high volume of tickets which is why it is taking longer for us to respond to you...etc..
I also wrote them before my purchase, because of sizing...
No answear 2 weeks..
I am so angry, I paid 15 Euros for delivery, and now I have small jeans which I dont know what to do with.
I am so dissapointed. I would imagine different customer access...

This is the most bizarre and dreadful customer service I have had to date. Placed an order and waited for an updated of when it might arrive. None came so emailed for an update. Then sent another email … Then sent another saying I had had enough and wanted a refund. At the end my order was delivered to someone else and in order to get a refund I had to fill out an affidavit… Which I explained did not make me feel very credible as a customer (I sent a screenshot of the order being delivered- I think it may have ended up in Milan, not sure but I live at the other end of Italy). The reply came that it had nothing to do with my credibility but they needed this to get the company’s money back from the delivery company … and it could still arrive .. but how can a package that has already been delivered somewhere else, still arrive at another destination? The only good news is that I did get a refund. Sadly I was looking forward to ordering from this company but should have read the online reviews first. Other companies from the other side of the world send immediate update and your order arrives within two weeks. I don’t know who reviews clothes from this company … because the whole process is bizzare and not a good experience. Getting an automatic reply to your email of ‘we’re currently experiencing a very high volume of tickets, which is why it may take longer for us to respond’ is a first for me.

Shipped my EUR 200 order to the wrong country and does not answer any emails or calls.
STAY AWAY from this company.

I placed an order worth over £500 but nowhere on the website does it say that deliveries to UK incur in custom charges. The website states 'free delivery to UK over £X'. I've waited several weeks without any update/correspondence from Armed Angels and it was only when I received a letter from Parcelforce that I need to pay £154 clearance fee in order to receive my items! I tried to get in touch with someone at Armed Angels but there is no one responding or helping. I can't believe I spent over £500 with this brand and I'm receiving zero support. If someone from the Armed Angels team reads this, can you please get in touch as none of my previous emails have been responded to, and I do not want to pay for any Parcelforce handling fees when the goods are sent back to Germany! Armed Angels should pay for this, since they failed to inform customers about the process at checkout!!!

Not very good quality clothing.. and the customer service takes around 5 days to respond to your questions.

I wanted to bring back something and get a return form, but someone keeps sending me an expired form.

Also because they are so slow, the time you get your return form you are super busy, and then the form expires, and you have to ask a new one and it again takes 5 days before you get any response. Then I again get an expired form, and I tell them that, and now they haven´t replied anymore..

Also I returned an item 1 week ago, because the quality sucked. How can you ever sell pants without belt loops, and the metal from the closing is not encased so I already saw happen that the metal would start poking through the fabric!! That is why I returned it. How can you ask 110 euro for very cheap looking pants, without any measurements to make sure the garment lasts longer?!!

Update: I received my refund! But still no communication about it. However I am happier with a refund than a nice message:)

I would not recommend armed angels anymore, the quality is better than cheap clothing, I´d rather spend a little bit more money at Kuyichi or MUD jeans then spend any more money here...

Still 2 because I have one pair of pants from them that is still nice and functional after 2 years. So some items seem to be done right.

I ordered the dress Laaniaas, in black. Purchased from their website. Had a strong fish smell, tried to wash it, no improvements. I contacted the customer service twice during two months, they did not get back to me, only automatic messages. The smell was so strong i had to store the dress in a plastic bag, but eventually gave up and throw the dress in the bin.

The company contacted me after this review on trustpilot. I provided them the informations the asked. After this, they did not get back yet.

After writing that they did not get back again (see above), they actually gave me back the money of this purchased dress.

I can now change my experience rating to 3 stars. I also would like to point out that I own around 10 pieces from this brand and I am happy with all the non stretch ones, while the jersey ones tent to loose elasticity or colour, as it always happens with those kind of clothing (from any brand).

Thank you Armedangels for giving me the money back.

Beautiful clothes and good quality. However, my issue with this company began when I needed to RETURN an item (size was too big). The delivery and return note states: 'For NL, you will find a link to create your return label in the shipping confirmation.' This is not the case. Instead, there is a link to 'Manage Order' in the shipping confirmation. You click it, select the items you want to change, and are redirected back to the online shop. There is no option to generate a return label, at least for the Netherlands. I am still awaiting for a reply from the customer service on how to return the item. Their automatic reply says they have a high volume of tickets and it may take longer to respond.

Cancelled order after payment

I ordered the Lejaani jeans on the 26th of October and a day after I checked the status of my order which said "cancelled" even though you can see that the payment went through and that I payed with Apple Pay. I reached out to the customer service but I got an automatic reply that said there is a high volume of tickets so it might take them longer. However, it has been already over a week and no one has reached out to me. I was really looking forward to try a new sustainable brand but this really disappointed me.

Their customer service team doesn’t respond to any messages. Also via the live that it is impossible to speak to a live agent.

I have ordered quite a few things from ArmedAngels. Whenever I would try them on, I liked them a lot (although I do recognize the super restrictive sizing, where I - as a size 40 - am frequently the largest size).

However, in fairly short order (less than 6 months), the clothes would start breaking, particularly the pants. The sweatpants got a variety of holes in them (some in rather odd places), and within a year, got to the point where I couldn’t repair them. Similar sweatpants for less than half the price from a well-known Japanese brand have held up FAR better. I have had similar issues with the jeans, where they very quickly get holes and shortly thereafter become so bad such that they can no longer be worn. Additionally, I found when they claimed to be including bigger sizes, the size I wore simply got bigger (e.g. the 31/32 size that I ordered in 2021 was significantly larger than the 31/32 ordered in later years).

All this to say, very disappointing for a brand that claims to be „sustainable“ and I would not recommend buying from them if you are looking for clothes that stand the test of time (or even a few seasons).

the clothes are good quality, but the online shopping experience is HORRENDOUS. in order to return an item, you pay all of the fees yourself, which from abroad starts at 20€. unless you’re very posh, that’s insane. makes me really sad, too, because i love their clothes & was planning to purchase more. I’ve already massively splurged on the jeans (the most expensive pair I’ve ever even thought of buying), & the regret is overwhelming.

First and bad experience... Would not recommend.
Have been trying to contact them for a couple of weeks without succes, never been able to get a return label.

I am unable to retrieve a return label and consequently to return some items, as I did not receive a confirmation e-mail with a link to do so (which on the website they say they do) and also via the website itself it didn't work to get a label (some error message) Therefore I tried getting in touch with customer service, but it is impossible. No replies on my e-mails and via the so-called live chat there are no people available. Absolutely frustrating and items still not returned...

The price / quality value is very disappointing. Like many people, I was looking for a more sustainable clothing brand with a better quality for the price. The shirt I ordered arrived with stains on it and a botton hole already ripped. I sent them an email with a video and photos and received no response. It was also a hard pill to swallow having to pay for shipping to return the items ( living within the EU, Spain)

I really wanted to like this brand and I had more items waiting to order. I guess it wasn’t meant to be. I would advise against this brand.

Expert assistance in changing an order. High quality, sustainable, playful and comfortable clothes that I wear for years with pleasure. Regular customer since their earliest days as a company.

I own 3 jeans (AARJO TARPA), the oldest is not even 6 months old but the first two already show holes in the inner pockets, not on the seam, just the material itself. I contacted Armed Angels like 3 weeks ago, no respone at all (besides the automativ one). Really poor product and service, won't use them again. This never happened with cheaper jeans.

I bought the Lejaani jeans. After the first washing the fabric around the zipper started to come apart, and with further wear kept deteriorating. Not something you would expect for jeans you have had for a few weeks of occasional wea. I alerted the customer service, got no reply. I do not plan to buy at this shop again.