Armedangels Reviews 1,668

Super helpful and kind customer service !!

Very friendly and caring customer service. I wasn't so happy with the quality of the products as the jeans are not cheap and for that I expect higher, more long-lasting quality. When bringing this topic up, they were directly interested in finding a solution that fits my problem.
This is what great customer service looks like.

My product was damaged in a laundry program and the people from customer service immediately refunded me. Great service!

Have been looking for fair trade/Organic clothes for a while - and some of their clothes really hit the spot with my taste. Got the first pieces in the mail - beautifully packaged. Love the materials, everything fits well! :D

Happy to wear good quality ethic clothing.
Very fast and efficient client support.

satisfied

great customers service and everything went well tho goods are very nice

Cardigan MAIYAA
VEST VAN BIOLOGISCHE WOLMIX
This style is nice but the quality is soooo poor. After 1 week m cardigan looked like 10years old. It was pilling all over.
I do love this brand but this quality is really NOT sustainable at all.

Best jeans in the market. A customer for already 5 years and Im supper happy!

I have ordered clothing from ARMED ANGELS a couple of times now and love my pieces. The last time I wanted to place an order, the process couldn't be completed and in the end I had to place the order 4 times for it to go through. Anyway, I contacted their support and they got behind the problem and kept contact until everything was solved. I also had a discount code, which somehow didn't work, but still placed the order since at some point that finally worked. And so they refunded the according amount after I had returned a few pieces. I was really happy with how helpful they were and how they updated me during the whole process.

The jeans fit perfectly! Great to finally find jeans that fit shorter / petite women like myself who usually have to spend extra money to get long jeans altered. Also thank you to the very helpful customer service, my discount code didn't work when I checked out so I reached out, and they helped me out quickly.

Nice collection and an even better service. Costumer service has quick and sweet replies on your emails. Very happy with my order and I'll definitely will buy here again.

I really love this brand. Even more, since I recently had to make a complaint about one of my jeans and the customer support was outstanding. Their clothing might not be cheap, but it’s the quality and sustainability for me - PLUS they really aim to make their customers happy.

A very transparent brand with good quality clothes! I have had issues in the past where sustainable brands claiming to have amazing quality clothes have been very disappointing. So I was a little worried when ordering, but the skirt I got is amazing quality! Very thick(in the best way), and I feel like it's gonna last me a lifetime. It is definitely worth the money. Only downside is that the email telling me my package was shipped came very late(several days after the package was actually shipped). But the shipping was pretty fast, so I can't complain.

Very happy with the clothes. Great and friendly customers support and beautiful honest products.
Smooth sailing!

After an issue with the delivery of an order I experienced a very supportive attitude of the costumer service in order to get the problems solved.

Great quality merchandise and excellent customer service.

Perfect shop, perfect and quick customer service.

Armed Angels was recommended to me by a stylist in a fashion group. I checked it out and thought the straight leg FJELLA pair looks really good. So here began my nightmare journey with the brand.

The shop is based in Germany and I was ordering from the UK.

I used the size guide and ordered a pair. First of all, beyond the email confirmation of purchase, they don't offer any further kind of update at all. The first confirmation email would say "in progress", then this would stay as a status up to when the item arrives. After a week, I emailed them to request an update or a tracking number. They said not to worry, the pair will get to me even with some delays. I thought fair enough, Brexit is probably causing this. The item arrived after 2 weeks.

The pair was farrr too big, far off from the size guide. So I decided to return. Not a free return, I have to use Royal Mail. Ok fair enough, not a big brand. Took 2 weeks to get to their warehouse. Took the post 3 attempts to deliver (according to the tracking) before the return was delivered. Ok, delivered. 1 week later, I emailed asking how come I haven't received a refund? 48 hours later, I received a reply saying they confirm my return has been accepted and that they will issue a refund soon. I got my refund.

Ok, so long process.

I was not giving up on the brand, ordered the same pair 2 size down. After I went through payment, the confirmation page gave me an error. I went to my email and wait for a min to see if there's a confirmation coming through. Nothing. So I thought it didn't go through, made another purchase and this time it went through. An hour later, I checked my email to find 2 confirmation email.

I quickly emailed armedangels pleading with them to cancel 1 of the order. They replied the next day saying it's not possible because the items are packed and ready to be shipped. They said the only way is to just return or refuse (which is impossible because there's a designated mail area in my apt building.

2 weeks later..... once the 2 items arrived, I did another royal mail return of one pair. 2 weeks later, the post office did 3 attempts to deliver. Noone to receive. I emailed them and emailed them and emailed them since then, 3 times for exact, it's been 2 weeks....no reply whatsoever. I finally plead and reported this to Paypal, who thankfully lets me know that if seller is not responding within 10 days, I'll get a refund.

My experience is not a one off. If you check other negative reviews before mine, you'll see that other customers have had the same issue with the website and customer service. Very sad. I tried really hard to give this sustainable brand a chance. But after this much hassle, a negative review is truly warranted...

Very quick and friendly customer service, thanks :)