The watch I bought is too small, want to return it but no ansewer. 14 days return right, but not worth much if you don't answer. Update: Have gotten contact with Sebastian Who excused himself for lon... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Found a purse and was enamoured with it. Went through the pics in detail and it was on sale so ordered it online. Easy online system, lots of payment options. Shipping was quick and payment of extra d... See more
The bag was perfect, and I really love it. However: the shipment information is slow. It arrived within a week (which is OK!) but it took several days for them to send an email that my order was proce... See more
Company replied
Order placed on Jan 6th, took about 5 days to receive email for shipping. Then nothing for over a week. I sent an email to their support team and received reply the next day, and the order was finall... See more
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Company details
About A Retro Tale
Written by the company
A Retro Tale is a Stockholm-based vintage boutique specializing in bags, watches, and jewelry from the world’s most iconic luxury brands. Since 2017, we’ve been redefining how people shop second-hand luxury fashion by offering a curated selection of designer accessories with certified authenticity. Every item—whether it’s a used luxury watch, a second-hand designer bag, or a vintage piece of jewelry—is handpicked and authenticated through a rigorous two-step process by both independent specialists and our in-house experts. Every piece we sell is 100% genuine.
Unlike marketplaces, A Retro Tale owns all its inventory. This means secure payments, fast shipping, and complete control over quality. Our collection includes timeless classics such as Chanel Flap Bags, Hermès Birkin and Kelly bags, Louis Vuitton Neverfull and Keepall weekend bags, Rolex Datejust, Omega watches, Gucci Jackie Bags, and elegant Cartier jewelry.
In 2025, we proudly opened our first physical store in Mood Gallerian, right in the heart of Stockholm. Visit us to explore our curated selection in person and enjoy personalized service from our expert team.
By choosing to shop second-hand, you’re not only embracing luxury—you’re also supporting sustainability. You reduce waste, extend the life cycle of designer pieces, and help shape a more conscious way to enjoy fashion.
Discover the full collection at aretrotale.com – your trusted destination for sustainable vintage fashion and authentic, pre-owned luxury.
Contact info
Stockholm, Sweden
- +46 10-160 60 44
- support@aretrotale.com
- aretrotale.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was in excellent condition
The product was in excellent condition. Great customer service.
23 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your kind review.
We’re delighted to hear that you were happy with both the condition of your product and the customer service you received. Providing carefully selected luxury vintage pieces together with attentive and reliable service is always very important to us, so your feedback truly means a lot.
Thank you again for choosing A Retro Tale, and we hope to welcome you back again soon.
Kind regards,
A Retro Tale
Very satisfied 👍
23 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your kind review.
We’re delighted to hear that you are very satisfied with your experience. Your feedback truly means a lot to our team and motivates us to continue providing carefully selected luxury vintage pieces together with excellent service.
Thank you again for choosing A Retro Tale, and we warmly welcome you back anytime.
Kind regards,
A Retro Tale
Disappointed
Disappointed. Bought a white bag that had faded red marks in front and back of the bag that was not disclosed in the description. Marks are visibly noticeable and cannot be missed when inspecting and listing the product. Listed photos may have been edited or brightened with studio light because I was not able to see the marks in pics. It is very much noticeable in person. Bag also had distinctive musky, storage smell that was not disclosed either. All that description said was very good, light trace of use in general/external/internal condition. Had to pay 20% import fee/tax at UPS. A retro tale only had 15% export deal and no other first time, email subscription promotion as advertised. Initially emailed their customer service in English about the new customer promotion code after opting into email subscription, and received a reply in another language, I’m assuming Swedish, where they’re based in. If they’re shipping to other countries and customer emailed in English, I’m expecting a reply in English. I had to Google Translate. Not sure if I’d recommend aretrotale or use them again due to poor customer service and lack of transparency.
16 April 2026
Reply from A Retro Tale
Hi
Thank you for your feedback. We are very sorry to hear that the item did not meet your expectations.
We regret if the condition details and odor were not communicated clearly enough, and we sincerely apologize for the confusion regarding the language of our response.
Please note that information regarding customs and import fees is available on our website and in our FAQ prior to purchase.
We truly appreciate your feedback and will use it to improve our customer experience and communication moving forward.
Kind regards,
Great service
Great service, very good condition on the bag that I bought and fast delivery! Couldn´t be better. Thank you!
24 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your wonderful review and kind words.
We’re truly delighted to hear that you were happy with the service, the condition of your bag, and the fast delivery. Creating a smooth and trustworthy experience with carefully selected luxury vintage pieces is always our goal, so your feedback means a lot to our team.
Thank you again for your trust and support we hope to welcome you back to A Retro Tale again soon.
Kind regards,
A Retro Tale
Shipped fast and product was in awesome…
Shipped fast and product was in awesome condition
22 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your kind review.
We’re delighted to hear that your order arrived quickly and that the product was in such great condition. We take great pride in carefully selecting and presenting our vintage pieces, so your feedback truly means a lot to us.
Thank you again for choosing A Retro Tale, and we warmly welcome you back anytime.
Kind regards,
A Retro Tale
I bought three Chanel items from you
I bought three Chanel items from you. The first one was really good, a black briefcase.
The other two were from the outside consistent with your description, but they were both stinking too much and the leather was in some spot too sticky.
20 April 2026
Reply from A Retro Tale
Hi
Thank you for your feedback. We are sorry to hear that the items did not fully meet your expectations.
We appreciate you sharing your experience with us, and please do not hesitate to contact us if there is anything further we can help you with.
Kind regards,
A Retro Tale
Been trying to contact you regarding…
Been trying to contact you regarding return still awaiting response. The Chanel ear cuff i bought is beautiful but does not fit my ear.
21 April 2026
Reply from A Retro Tale
Hi Esther!
Thank you for your message
I can see that you have been in contact with support and received a return label. Please contact us if you have any other questions.
Wishing you a lovely day
Best regards
A Retro Tale Support
Simply Amazing!
21 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your wonderful review.
We’re truly happy to hear that your experience with us was simply amazing. Your kind words mean a lot to our team and motivate us to continue providing carefully selected luxury vintage pieces together with the highest level of service.
Thank you again for choosing A Retro Tale, and we warmly welcome you back anytime.
Kind regards,
A Retro Tale
Louis Vuitton bag
The bag is nice, came with dust bag and all accessories but it is in worse stage than I expected, it has more signs of wear than what was shown on pictures…
21 April 2026
Reply from A Retro Tale
Hi!
Thank you for your feedback. We are happy to hear that you appreciated the accessories included with the bag, but we are sorry to hear that the condition did not fully meet your expectations.
We always strive to present our items as accurately as possible, and we truly appreciate your comments as they help us improve our listings and product presentation moving forward.
Please do not hesitate to contact us if there is anything further we can assist you with.
Kind regards,
A Retro Tale
Every time I've shopped
Every time I've shopped, I've received fast delivery and products that are promised to be in perfect condition have been it.
But what sets the company apart from others is that if you have any regrets or something doesn't fit, you get the same great service as when you shop.
20 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your thoughtful review and for your continued trust in A Retro Tale.
We’re truly happy to hear that you’ve consistently experienced fast delivery and products that fully match their described condition. What means even more to us is your kind words about our customer service, especially when it comes to returns or situations where something may not feel quite right.
We strongly believe that the experience after a purchase is just as important as the purchase itself, so your feedback genuinely means a lot to our team.
Thank you again for your support, and we look forward to welcoming you back again in the future.
Kind regards,
A Retro Tale
I had issues with the order
I had issues with the order, it took more than a week to get it , in the mean time no response of a retro tale
They i trie to call their call centre no answer, people were sick
After responsie they called you back
No calling bad en now the gives me a discount , no response till now
20 April 2026
Reply from A Retro Tale
Hi Danny!
We are very sorry to hear about your experience and sincerely apologize for both the delay in delivery and the lack of communication from our side. We completely understand how frustrating this must have been.
We appreciate that you took the time to speak with us. Your experience is very important to us, and we genuinely want to resolve this in the best possible way. Please contact us if we can assist you further.
Kind regards,
A Retro Tale
Reply from A Retro Tale
Hi,
Thank you so much for your lovely review.
We’re delighted to hear that you had a great experience shopping with us and that you would consider purchasing from us again. Creating a smooth, trustworthy, and enjoyable experience for our customers is always our goal, so your feedback truly means a lot to us.
Thank you again for your trust, and we look forward to welcoming you back to A Retro Tale in the future.
Kind regards,
A Retro Tale
Reply from A Retro Tale
Hi,
Thank you so much for your kind review.
We’re delighted to hear that you are very satisfied with your purchase. Creating a trustworthy and enjoyable experience with carefully selected luxury vintage pieces is always our goal, so your feedback truly means a lot to us.
Thank you again for choosing A Retro Tale, and we warmly welcome you back anytime.
Kind regards,
A Retro Tale
Detailed description and good images of…
Detailed description and good images of the products.
15 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your kind review.
We’re very happy to hear that you appreciated our detailed product descriptions and images. We always strive to present each vintage piece as accurately and transparently as possible to help create a confident and enjoyable shopping experience.
Thank you again for your trust, and we hope to welcome you back to A Retro Tale again soon.
Kind regards,
A Retro Tale
Order not received and no customer support
I placed an order on April 15, the delivery estimate was April 23. Today is April 23 and not only I did not get the item I have purchased and paid for, but nobody is answering my emails/messages on their website. Is it really that difficult to send a reply and explain? I was expecting BETTER customer support from a Swedish company.
I GOT the product in the end.
23 April 2026
Unprompted review
Reply from A Retro Tale
Hi!
We can see that you have been in contact with our support team and that you received your product in the end. We sincerely apologize for the longer response time and delivery delay you experienced.
Thank you for your feedback. We are continuously working on improving our customer service and communication.
Please do not hesitate to contact us again if there is anything further we can help you with.
Kind regards,
A Retro Tale
Favourite!
I have bought multiple bags from A Retro Tale, I also sold a couple of bags through them. Always a great experience, my absolute go-to for both buying and selling luxury items.
8 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your continued trust and support.
It truly means a lot to hear that you’ve had great experiences with us both when buying and selling luxury items. Building long-term relationships with our customers is incredibly important to us, so knowing that A Retro Tale has become your go-to destination is something we deeply appreciate.
Thank you again for your kind words, and we look forward to assisting you again in the future.
Kind regards,
A Retro Tale
Too long time to action/shipping
Way to long time after order to actual shipping. No communication and pretty poor customer service. Below average handling of orders.
13 April 2026
Reply from A Retro Tale
Hi!
We sincerely apologize for the delay and the lack of communication you experienced. We understand your frustration and regret that we did not meet your expectations.
Thank you for your feedback, we take it seriously and will use it to improve our service moving forward.
Kind regards,
A Retro Tale
Louis Vuitton Bag
Wauw very beautiful bag and also very clean, thanks to A Retro Tale team you guys are the best 😘.
13 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your lovely review and kind words.
We’re truly happy to hear that you loved your bag and that it arrived in such beautiful and clean condition. Feedback like this means a lot to our team, as we put great care into selecting and presenting every vintage piece.
Thank you again for your trust and support we hope to welcome you back to A Retro Tale again very soon.
Kind regards,
A Retro Tale
I want to return my bag and no one is…
I want to return my bag and no one is answering my email.
9 April 2026
Reply from A Retro Tale
Hi Jovana,
Thank you for your review. We can see that we replied to your email on the same day and assisted you by providing a return label.
Please do not hesitate to contact us again if there is anything further we can help you with.
Kind regards,
A Retro Tale
10/10 experience!
The bag I ordered came very well packaged and quick! It was in better condition than I was expecting too. I will 100% be ordering from A Retro Tale again!!
10 April 2026
Reply from A Retro Tale
Hi,
Thank you so much for your amazing review.
We’re truly delighted to hear that your bag arrived quickly, safely packaged, and in even better condition than expected. Creating a trustworthy and enjoyable experience with carefully selected vintage pieces is something we care deeply about, so your feedback means a lot to us.
Thank you again for your trust, and we very much look forward to welcoming you back to A Retro Tale again soon.
Kind regards,
A Retro Tale
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