The watch I bought is too small, want to return it but no ansewer. 14 days return right, but not worth much if you don't answer. Update: Have gotten contact with Sebastian Who excused himself for lon... See more
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Review summary
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Found a purse and was enamoured with it. Went through the pics in detail and it was on sale so ordered it online. Easy online system, lots of payment options. Shipping was quick and payment of extra d... See more
The bag was perfect, and I really love it. However: the shipment information is slow. It arrived within a week (which is OK!) but it took several days for them to send an email that my order was proce... See more
Company replied
Order placed on Jan 6th, took about 5 days to receive email for shipping. Then nothing for over a week. I sent an email to their support team and received reply the next day, and the order was finall... See more
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Company details
About A Retro Tale
Written by the company
A Retro Tale is a Stockholm-based vintage boutique specializing in bags, watches, and jewelry from the world’s most iconic luxury brands. Since 2017, we’ve been redefining how people shop second-hand luxury fashion by offering a curated selection of designer accessories with certified authenticity. Every item—whether it’s a used luxury watch, a second-hand designer bag, or a vintage piece of jewelry—is handpicked and authenticated through a rigorous two-step process by both independent specialists and our in-house experts. Every piece we sell is 100% genuine.
Unlike marketplaces, A Retro Tale owns all its inventory. This means secure payments, fast shipping, and complete control over quality. Our collection includes timeless classics such as Chanel Flap Bags, Hermès Birkin and Kelly bags, Louis Vuitton Neverfull and Keepall weekend bags, Rolex Datejust, Omega watches, Gucci Jackie Bags, and elegant Cartier jewelry.
In 2025, we proudly opened our first physical store in Mood Gallerian, right in the heart of Stockholm. Visit us to explore our curated selection in person and enjoy personalized service from our expert team.
By choosing to shop second-hand, you’re not only embracing luxury—you’re also supporting sustainability. You reduce waste, extend the life cycle of designer pieces, and help shape a more conscious way to enjoy fashion.
Discover the full collection at aretrotale.com – your trusted destination for sustainable vintage fashion and authentic, pre-owned luxury.
Contact info
Stockholm, Sweden
- +46 10-160 60 44
- support@aretrotale.com
- aretrotale.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you were happy with our customer service, shipping, and merchandise. Providing exceptional service and carefully curated luxury items is at the heart of what we do, so your kind words mean a great deal to our team.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that everything went well and that you had a positive experience with us.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
I was very satisfied with the status of the watch.
I was very satisfied with the status of the item, but missed the giftbox an certificate i orderd. Hope you refound the missing objects.
26 May 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you were satisfied with the condition of your item.
Regarding the certificate, we would like to clarify that authenticity certificates are sent separately by email 17 days after purchase. This process is in place to ensure that customers have the opportunity to exercise their right of withdrawal before the certificate is issued.
We are sorry to hear that the gift box was missing from your order. Please feel free to contact our customer service team, and we will be happy to look into this matter for you.
Thank you for bringing this to our attention.
Best regards,
A Retro Tale Team
Recently purchased a vintage LV Luggage…
Recently purchased a vintage LV Luggage piece. I originally ordered a smaller size but quickly realized that was too small. I ordered the larger size, contacted customer service and the quickly refunded me for the smaller bag. The bag arrived quickly and I couldn’t be more pleased. Definitely will be checking the site periodically to see what else I can find.
31 May 2026
Unprompted review
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you had such a positive experience with both our customer service and your purchase. We always strive to assist our customers as quickly as possible, so it is great to know that we could help resolve the order change smoothly and arrange the refund promptly.
We are also pleased to hear that your Louis Vuitton luggage piece arrived quickly and met your expectations.
Thank you for choosing A Retro Tale. We truly appreciate your trust and look forward to helping you discover more unique vintage treasures in the future.
Best regards,
A Retro Tale Team
I was debating between two of the same…
I was debating between two of the same models but wasn’t sure about the measurements. Upon contacting customer service, and the fantastic support from Hannah, I could make and educated decision and couldn’t be happier with my choice. Thank you Hannah for your friendliness and support!
20 May 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that our customer service team was able to help you make the right choice. Finding the perfect bag is an important decision, and we are so pleased that Hannah could provide the guidance and support you needed.
We will make sure to share your kind words with Hannah, who will be thrilled to hear that her friendliness and assistance made such a positive difference to your experience.
Thank you for choosing A Retro Tale. We hope you enjoy your new bag for many years to come.
Best regards,
A Retro Tale Team
I love buying from a retro tale
I love buying from a retro tale, can’t go wrong with a bag from here!
25 May 2026
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you love shopping with A Retro Tale. Knowing that you trust us when searching for your next bag is one of the greatest compliments we can receive.
Thank you for your continued support and confidence in our carefully curated collection of authentic luxury pieces. We look forward to helping you find your next treasure.
Best regards,
A Retro Tale Team
I love the prices
I love the prices, they are very reasonable. And the parcel comes in time, most of the time.
22 May 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you appreciate both our pricing and our selection of luxury items. We are also pleased that your orders have generally arrived on time.
At the same time, we understand that timely delivery is an important part of the shopping experience, and we appreciate your feedback regarding shipments that may have taken longer than expected.
Thank you for your trust in A Retro Tale. We truly value your support and look forward to welcoming you back again.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your wonderful review.
We are delighted to hear that you are so happy with both of your bags. Knowing that you love your purchases is exactly what we strive for and means a great deal to our team.
Thank you for choosing A Retro Tale. We truly appreciate your trust and hope you enjoy your bags for many years to come.
Best regards,
A Retro Tale Team
No answers on either mail or phone…
20 May 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are sorry to hear about your experience. Please note that whenever we receive an email, an automatic confirmation containing a case number is sent to confirm that your message has been received.
We can see that you have requested a return. A return QR code and return instructions have been sent to the email address associated with your order, and you are welcome to proceed with the return at your convenience.
If you have any questions or require further assistance regarding your return, please do not hesitate to contact us. We will be happy to help.
If you would like any further assistance, please feel free to contact our customer service at support@aretrotale.com.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you are happy with your purchase. It is always wonderful to know that our customers are pleased with the unique luxury pieces they receive.
Thank you for choosing A Retro Tale. We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
I still haven’t received the bag I…
I still haven’t received the bag I ordered, and you still haven’t replied to me.
19 May 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We can see that our customer service team assisted you with your return request and provided a return label to help facilitate the process. We are sorry to hear that your experience did not meet your expectations and appreciate your feedback.
Should you need any further assistance regarding your return or any other matter, please do not hesitate to contact us. We are always happy to help.
If you would like any further assistance, please feel free to contact our customer service at support@aretrotale.com.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you are happy with the quality of your purchase. Providing authentic, carefully selected luxury items is at the heart of what we do, so it means a lot to receive such positive feedback.
We truly appreciate your support and hope to welcome you back again soon.
Best regards,
A Retro Tale Team
The bag was perfect but the box broken
The bag was perfect, and I really love it. However: the shipment information is slow. It arrived within a week (which is OK!) but it took several days for them to send an email that my order was processed. Also: the packaging needs to be better. My bag came in a broken brown regular box. Other companies have nicer packaging and cute hand written notes + their own autenticity cards.
25 May 2026
Unprompted review
Reply from A Retro Tale
Hi,
Thank you for your review.
We are delighted to hear that you love your bag and that it met your expectations.
At the same time, we appreciate your feedback regarding both our order communication and packaging. We are sorry that the order processing updates took longer than expected and understand that timely communication is an important part of the overall customer experience.
We also appreciate your comments about the packaging. While all of our items are carefully packed to ensure safe delivery, we understand that presentation is an important part of purchasing a luxury item. Your feedback regarding packaging and additional personal touches has been noted and will be shared with our team as we continue to improve our customer experience.
Thank you for taking the time to share your thoughts, and we hope you enjoy your bag for many years to come.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you so much for your kind review.
We are truly delighted to hear that you had such a positive experience with us. Providing exceptional service and carefully curated luxury pieces is at the heart of everything we do, so your feedback means a great deal to our team.
Thank you for choosing A Retro Tale, and we look forward to welcoming you back again in the future.
Best regards,
A Retro Tale Team
Reply from A Retro Tale
Hi,
Thank you for taking the time to share your experience with us.
We are delighted to hear that the bag exceeded your expectations. There is no better compliment for us than knowing that a customer is even happier with their purchase than anticipated.
Thank you for choosing A Retro Tale. We hope you enjoy your bag for many years to come.
Best regards,
A Retro Tale Team
delayed delivery
Although it was supposed to arrive in 3-4 days, it took 11 days for me to receive the item. It was a gift for my wife's birthday but it didn't arrive on time and it wasn't pleasant. Nothing to complain about the item, very beautiful and of high quality exactly as described. That's why I gave you 2 stars but I was very disappointed with the delivery.
15 May 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We are sincerely sorry that your order did not arrive within the estimated delivery timeframe and understand how disappointing this must have been, especially as the item was intended as a birthday gift.
While we always strive to meet our stated delivery estimates, delays can occasionally occur due to circumstances beyond our control, including carrier processing times and transportation delays. That said, we completely understand that this does not lessen the inconvenience when a special occasion is involved.
We truly appreciate your kind comments regarding the item itself and are pleased to hear that it met your expectations in terms of quality and condition. Every piece we sell is carefully selected, authenticated, and photographed to ensure our customers receive exactly what they expect.
Thank you for your feedback. We will continue working to improve both our delivery experience and communication to better serve our customers.
Best regards,
A Retro Tale Team
The Fendi spy bag I purchased was…
The Fendi spy bag I purchased was supposed to be in “very good condition” but it missed one of the lids on the lipstick compartment. You could see it in the pictures if you looked closely but I missed it. I wish it had been pointed out in the description as a missing lid is not a missing “accessorie”. I contemplated long time whether to keep the bag or not because of this but decided to keep it in the end as it is still beautiful.
28 April 2026
Smart and fast delivery
12 May 2026
MERCHANDIE NEVER GOT TO ME AND THE…
MERCHANDIE NEVER GOT TO ME AND THE COMPANY NEVER RESPONDED. DONNOT ORDER
15 May 2026
Reply from A Retro Tale
Hi,
Thank you for your review.
We can see that we have been in contact with you through our customer support team and that we were able to find a solution together. We are pleased that we could assist you and help move the matter forward.
Should you require any further assistance regarding this matter, please do not hesitate to get back in touch with us. We will be happy to help.
If you would like any further assistance, please feel free to contact our customer service at support@aretrotale.com.
Best regards,
A Retro Tale Team
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