Arden Estates Reviews 

937
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and proactive throughout the entire property selling and buying journey. Reviewers consistently highlight that the team provides clear communication, expert market knowledge, and makes the entire process remarkably smooth and stress-free. Though some customers noted that external challenges like slow solicitors or third parties made property transactions rather complicated, the dedicated staff always went above and beyond to keep things moving forward. Consumers truly appreciate the quick response times, friendly attitudes, and personalized guidance provided during all viewings and property valuations.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being extremely helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction regarding... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently experienced... See more

Response time

Customers consistently note positive experiences with response time, describing the service as fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Arden to anyone looking to sell their property. Dominique was fantastic, so knowledgeable regarding the valuation and the property sold on it's first day of viewings! Leanne, Arden... See more

Company replied

Rated 5 out of 5 stars

I honestly couldn’t recommend Leanne at Arden’s enough. We were the middle house in a relatively simple chain but it was made frustratingly difficult due to our buyers solicitor. Leanne kept us updat... See more

Company replied

Rated 5 out of 5 stars

Would recommend Arden Estates to anyone putting their property on the market. Every member of the team did their job above and beyond! Romily was always in touch and was positive and reassuring, along... See more

Company replied

Rated 5 out of 5 stars

We couldn’t recommend Arden highly enough. They have genuinely gone above and beyond to make our house move as smooth and stress-free as possible. Throughout the process, Arden have been incredib... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Our vision is to significantly improve the quality of lives of the people we deal with.


Contact info

4.9

Excellent

TrustScore 5 out of 5

937 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(937)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

The best partners when selling or buying

In the UK, we noticed that so many estate agents don’t go the extra mile and are just there to facilitate rather than guide. This is not the case with Arden!

We were purchasing our first home in the uk and were unfamiliar with the process. Thanks to Arden (specifically Leanne) we felt at ease during the whole experience.

Leanne followed up on both sides, kept us updated, and explained everything to ensure we were comfortable and understood everything.

We will definitely use Arden in the future and highly recommend them to both buyers and sellers.

17 October 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re so pleased to hear your first home-buying experience in the UK felt smooth and supported. Leanne will be thrilled to know her guidance and communication made such a difference. It means a lot to us that you felt truly looked after — and we’d be delighted to help you again in the future. Thank you for the recommendation!

Rated 5 out of 5 stars

Outstanding Service

Lovely friendly team, from initial phone call to the evaluation and subsequent viewings it was effortless and efficient. Feedback from viewings was quick and following the offer was kept up to date throughout all the way to completion. Thanks everyone ⭐️⭐️⭐️⭐️⭐️

12 October 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your lovely feedback! We’re so glad to hear the whole process felt effortless and efficient, and that the team kept you well informed from start to finish. Your kind words mean a lot — thank you again, and all the best from all of us at Arden! ⭐️

Rated 5 out of 5 stars

Bought a house from Ardens

Bought a house from Ardens. Very accommodating with viewings and didn't feel rushed.
Olivia in the office was always pleasant and helpful likewise Leanne who kept me informed.
Thank you Ardens for helping us get our dream move...would recommend.

10 October 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re so pleased to hear Olivia and Leanne made the process smooth and enjoyable, and that you felt supported every step of the way. It means a lot to know we helped you secure your dream move — thank you for the recommendation, and all the best in your new home!

Rated 5 out of 5 stars

Would recommend Arden Estates to anyone…

Would recommend Arden Estates to anyone putting their property on the market. Every member of the team did their job above and beyond! Romily was always in touch and was positive and reassuring, along with Amy who kept us in the loop along the way and communicated well between us all. Peter was amazing with our property valuation and sale and helped us to get the house we wanted too. Overall the whole team that were part of our journey were so supportive! Thank you so much!

3 October 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your amazing feedback! We’re thrilled to hear that Romily, Amy, Peter, and the whole team were able to support you every step of the way. It means a lot to know you felt reassured and well looked after throughout your journey — and we’re so pleased we could help you secure the home you wanted. Thank you again for the kind words and recommendation!

Rated 5 out of 5 stars

Excellent Service and a Smooth Sale

I was extremely pleased with the service from Arden Estate Agents. From start to finish, the team were professional, friendly, and very easy to deal with. The whole process was smooth and stress-free — they clearly knew the market well and provided excellent advice throughout.

Within just a week of listing, I received an offer at the full asking price, and the sale went through without any issues. I couldn’t have asked for a better experience and would highly recommend Arden Estate Agents to anyone looking to sell their property.

25 September 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your lovely feedback! We’re delighted to hear the process was smooth and stress-free from start to finish, and that you received a full asking price offer so quickly. It’s great to know our advice and market knowledge made a difference. We truly appreciate your recommendation and wish you all the best in your next chapter!

Rated 5 out of 5 stars

Great agents to deal with

Great agents to deal with , excellent professional and friendly staff.

15 September 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re really pleased to hear you had a positive experience with the team — your feedback means a lot to us!

Rated 5 out of 5 stars

We have recently brought our first…

We have recently brought our first house through Arden bromsgrove and what a journey we’ve been on but got there in the end 🙄🤣 but couldn’t of done it with out the help from gracie and Amy from Arden they were a godsend from the start to the end always very polite such loverly ladies and helped us the to the very best they could so thankyou guys for your help and would highly recommend Arden bromsgrove 😎👍🏻

17 September 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words — and congratulations on buying your first home! We’re so glad Gracie and Amy were there to support you through the ups and downs of the journey. They’ll be thrilled to hear your lovely feedback. Wishing you all the best in your new home, and thank you for the recommendation!

Rated 5 out of 5 stars

House sale and purchase

Communication. Being able to liaise between the solicitors through Arden enabled everything to run smoothly.
Arden were fantastic at promoting my house sale and also purchase of my house.
Total professionalism and care throughout the stress of selling and buying.

19 September 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind feedback! We’re really pleased to hear that our communication and support helped everything run smoothly during both your sale and purchase. It means a lot to know you felt cared for throughout what can be a stressful process. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Very helpful and friendly in arranging…

Very helpful and friendly in arranging visits and progressing purchase

25 April 2025
Unprompted review
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Reply from Arden Estates

Thank you for your kind feedback! We’re really pleased to hear you found the team helpful and friendly throughout your purchase. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Fantastic Service.

All the staff at Arden Estates were friendly and professional. Amy dealt with us once the sale progressed and was very supportive during what was a frustrating experience with other professions involved with the sale. She kept us all sane! I can’t thank The Team at Arden Estates enough, fantastic service.

29 September 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re really pleased to hear the team made a positive difference during a frustrating process — and especially that Amy was there to support you and help keep things on track. We truly appreciate your feedback and are so glad we could help make things a little easier. Wishing you all the best!

Rated 5 out of 5 stars

Great experience using Arden

Arden were excellent estate agents and helped guide us through the process of selling
our house in Cofton Hackett. Romily and the team were brilliant at managing the viewings and Amy was great at keeping us in the loop while navigating the unpredictable rollercoaster that is a housing chain. Couldn’t thank the team enough. Recommend 100%

18 August 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your lovely feedback! We’re so glad Romily, Amy, and the rest of the team were able to guide you through the sale and keep everything on track — even with the ups and downs of a housing chain! Your kind words and recommendation mean a lot to us, and we wish you all the very best in your next chapter.

Rated 5 out of 5 stars

Friendly and professional

We used Arden in Bromsgrove to sell my late father’s property and can not fault their professional approach. Amy, in particular, was always very approachable and kept us updated throughout. Thank you.

29 August 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words. We’re really pleased Amy and the Bromsgrove team were able to support you through what we know can be a difficult time. Your feedback means a lot, and we truly appreciate you trusting us with the sale of your father’s property.

Rated 5 out of 5 stars

Very understanding team at a difficult…

Very understanding team at a difficult time will definitely use them again

19 September 2025
Unprompted review
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Reply from Arden Estates

Thank you for your kind words. We’re really glad the team could support you during a difficult time — it means a lot to know you felt understood and looked after. We truly appreciate your trust and would be honoured to help again in the future.

Rated 5 out of 5 stars

Brilliant

Brilliant. Chased what needed to be chased and got us to the finish line!! Wonderful and felt personally invested in our move

17 September 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re thrilled to hear you felt supported and that the team helped push everything over the finish line. It’s lovely to know it felt personal — that’s exactly what we aim for. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Highly recommend Ardens

Second time I have used Ardens in the last five years. From the initial valuation to the exchange of contracts the staff kept me updated on the progress of my sale in a friendly and helpful manner. They did a lot of viewings and with 4 best and final offers and I got my asking price. Would highly recommend, especially after dealing with other local agents who were less than professional in their dealings with my search for a property.

13 August 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for coming back to us — it really means a lot! We’re so pleased to hear you had another positive experience and that the team kept you well updated throughout. Achieving your asking price with multiple offers is a fantastic result, and we’re thrilled we could help make it happen. Thank you for the recommendation, and we wish you all the best in your next chapter!

Rated 5 out of 5 stars

I recently sold my father’s house…

I recently sold my father’s house through Arden and was very happy with the overall experience. From the start, the team made the process feel personal – it felt like they genuinely knew me and understood the importance of the sale. They were always willing to help over the phone, no matter how small the question, and took the time to clearly explain each step along the way. Their communication and support made what could have been a stressful process feel much more manageable. I’d happily recommend them to anyone looking for a professional and approachable estate agent.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding, first class service from Arden! They sold my parents property within a week and well above what we expected! The whole team are amazing from Dominique who proposed exactly what price to offer from and tips to get the property looking very desirable, to the photographer, the sales viewers and Olivia, Holly and Leanne. Leanne kept us updated via email of the sales progression. The communication from the whole team was very professional and they are a brilliant team that made us feel supported throughout. Thank you all so much for an amazing experience!

22 August 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your amazing feedback! We’re absolutely thrilled to hear the team exceeded your expectations and that the sale went through so quickly — and above the asking price! Dominique, Olivia, Holly, Leanne and everyone involved will be so pleased to know their support and communication made the process smooth and stress-free. It was a pleasure to help, and we truly appreciate your kind words!

Rated 5 out of 5 stars

We purchased our house through Arden

We purchased our house through Arden, from offer to completion (few hiccups along the way due to surveys) Leanne from Arden was absolutely brilliant and extremely efficient in sorting/chasing things up, always kept up to date with the progression of things.
We wouldn’t hesitate in using Arden if and when the time arose for us to sell a property.

11 August 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re so pleased to hear Leanne was able to support you through the ups and downs and keep everything moving forward. She’ll be delighted to know her efforts made such a difference. We’d be more than happy to help you again in the future if the time comes — and we wish you all the best in your new home!

Rated 5 out of 5 stars

Great service and communication

We recently sold our house through Arden Estate Agents and could not be happier with the service we received. From start to finish, the process was made smooth and stress-free thanks to Savannah, who was absolutely fantastic throughout.

Savannah, from the Bromsgrove branch, was supportive, professional and incredibly approachable. She kept us fully updated at every stage and was always on hand to answer questions, explain the process and provide reassurance when needed. Her friendly manner and genuine care made a huge difference, and we felt confident knowing she was guiding us through such an important step.

Thanks to Savannah’s hard work and dedication, our sale went through seamlessly. We would highly recommend Arden Estate Agents, and in particular Savannah, to anyone looking for a professional yet personable service.

Thank you!!

11 August 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind and thoughtful words! We’re absolutely delighted to hear that Savannah made your experience smooth and stress-free — she’ll be over the moon with your feedback.

It’s so important to us that our clients feel supported and cared for throughout the process, and it’s wonderful to know Savannah delivered just that. Thank you again for the recommendation, and we wish you all the very best in your next chapter!

Rated 5 out of 5 stars

Crucial role in supporting the whole chain through to completion

Although Arden did not act as our agent and were representing our buyers Leanne, was a driving force in the chain to get the sale progressed fully to completion. We were especially grateful that Leanne was able to put right a misunderstanding about our position regarding an onward purchase, which was crucial to get the whole chain exchanged. We were grateful to have her there putting everything in order (whilst our own agent remained disappointingly hands off!). We hope to now be in our forever home, but would recommend Arden for anyone looking for full support beyond initial negotiations.

14 August 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for taking the time to leave such kind feedback — especially as we weren’t directly acting for you. Leanne will be so pleased to hear she was able to help get things back on track and support the chain through to completion. It’s lovely to know her efforts made a difference during such an important move. Wishing you all the happiness in your new forever home, and thank you again for the recommendation!

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