This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more
Beautiful, minimalist watch. I bought this as a wedding day gift for my husband - I wanted something he could wear with any outfit but wasn't outrageously expensive. This was perfect - the handwriting... See more
4.8
Excellent
392 reviews
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Replied to 100% of negative reviews
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I cannot speak highly enough about this…
I cannot speak highly enough about this company and the service provided. Amazing from placement of order to delivery.
Thank you Kasia and the team great service
X
4 June 2025
Watch does not work
Watch does not work. Battery dead or other malfunction. Very bad show.
28 May 2025
Reply from architectwatches.co.uk
Hi William,
Thank you for your feedback, and I’m really sorry to hear your watch wasn’t working on arrival. This is extremely rare, as every watch is tested before dispatch, but clearly something went wrong here.
We offered you a replacement or a full refund on the same day you emailed us, and we’re always happy to resolve issues immediately.
Our sincere apologies again — your experience should have been much better. If there’s anything more we can do, please let us know.
Brilliant!
Got exactly what I requested. Speedy delivery, great packaging and lovely engraving all at a great price.
14 May 2025
Beautiful product
Beautiful product in a sturdy and attractive box. Well packaged and transported quickly, thank you
30 May 2025
Unprompted review
Easy purchase and personalisation…
Easy purchase and personalisation process. Lovely watch for our sons graduation. A really good price and the quality of the watch was far above our expectations
9 May 2025
Lovely watch
Lovely watch. Just what I was looking for. It arrived promptly and well packaged. Highly recommend this company.
7 May 2025
Beautiful watches!
My beautiful watch arrived very quickly and beautifully packaged! Very pleased with the watch and the whole order system. Excellent service beautiful watches thank you!
14 May 2025
First purchase, went great!
Hello, this was my first order. I ordered a Rose Gold watch which is absolutely beautiful. Item was well packaged and shipping was fast. Strap was easy to adjust. I ordered from Canada. As an FYI, if you order from Canada, you will likely have to pay duties/customs (not an Architect Watch issue, just an FYI). Would consider ordering again as the product/experience was great!
26 April 2025
Beautifully designed watch presented in…
Beautifully designed watch presented in a beautiful box.
3 May 2025
Exactly as it said in the picture
Exactly as it said in the picture. Very quality watch.love it
2 April 2025
Absolutely brilliant service
Absolutely brilliant service, very quick to respond to your questions, will definitely use them again, product came in a few days by Royal Mail & was boxed and padded, actual gift box was very nice and stylish, well done you guys, really happy with the watch and the inscription.
28 March 2025
Good looking watch
I chose the black face, black leather strap, shiny hands/hour markings. The watch is great, it looks good, the diameter of the face is just what I wanted and the side you see is thin. I am really pleased with the watch, ordering was simple and delivery was good.
11 March 2025
I ordered a watch from ArchitectWatches…
I ordered a watch from ArchitectWatches and received it quickly. The design and engraving were nice, but the engraving could have been slightly larger. Packaging was lovely, but I faced extra customs fees and had to collect the parcel myself. Overall, decent experience but felt it could’ve been smoother. 3/5.
8 March 2025
Unprompted review
Amazing service
Amazing service. Watch was dispatched in just a few hours of me placing the order. Fantastic quality and arrived beautifully packaged
19 March 2025
Beautiful watch and packaging
Beautiful watch and packaging, lovely quality. Lovely engraving. Very good value for money
1 March 2025
Customer Service
Customer Service from Kasia was 1st Class!
Quick solid responses and products arrived very fast even though they all had personal engraving!
27 February 2025
Unprompted review
Perfect
Beautiful watch,engraving exactly as we wanted it,excellent value for money and really quick shipping.
6 March 2025
The product was better than I expected
The product was better than I expected. This is my favorite product yet! Thank you very much.
9 February 2025
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