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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the company's products, highlighting their effectiveness and the excellent results they achieve, from clean cuts to solid welding performance. Many people are particularly impressed with the customer service, noting the helpfulness and professionalism of the support team, who often go above and beyond to resolve issues and answer questions quickly. However, some customers experienced issues with missing items or products that did not work upon arrival. A few other people also felt that the customer service response times were slow, or that their inquiries were not adequately addressed, leading to frustration with the resolution process.

What people talk about most

Product

People report positive experiences with product. Many customers are very pleased with their welding machines,... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent quality, noting that... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise the prompt and helpful... See more

Service

Consumers find service to be positive. Many reviewers praise the helpfulness and efficiency of the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would give 5 stars but it took 5 months to receive a pre-order machine that supposedly going to ship in two weeks. The first machine lasted about 10 seconds, popped and quit working. After about two... See more

Rated 4 out of 5 stars

-1 star due to missing items. I ordered the MIG200 “Megasaver” bundle and was missing the gloves and MIG accessories. I reached out to customer support and Shirley responded quickly. She verified t... See more

Rated 4 out of 5 stars

Would be a five star but for missing Christmas deadline, and mixing up the order a bit. One part of a two piece order arrived on time with a second piece that was not what I ordered. Also some fragile... See more

Company replied

Rated 5 out of 5 stars

Arccaptain customer support team was very helpful when ordering as a gift. They made sure to ship the item without revealing that it was from Arccaptain. This kept the surprise hidden from my husban... See more

Company replied


Company details

  1. Welding Supply Store
  2. Aluminum Welder
  3. Metal Fabricator
  4. Welder

Written by the company

Arccaptain provide with the high quality welding machine including MIGwelder, TIG welder, stick Welder ,plasma cutting machine and welding accessories at a a competitive prices . As a digital welding machine manufacturer, ARCCAPTAIN's mission is to let more people who love welding and have DIY welding needs use our machines and fall in love with our machines. More than 300 dealers in over 100 different countries have found success selling our welding equipment over the past two decades. At the same time, in order to ensure the quality of digital welding machines and popularize better welding technology, all our products have passed the test of TÜV&CSA witness laboratory, and we established a R&D center for welding machines.


Contact info

4.1

Great

TrustScore 4 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This machine is absolutely amazing

This machine is absolutely amazing. I have done a huge amount of sheet metal work with it. It does the work very consistently. I would absolutely buy it again. Highly recommend

21 February 2024
Unprompted review
Arccaptain logo

Reply from Arccaptain

Thank you for your recognition, which gives us great motivation

Rated 2 out of 5 stars

I got my Mig 200 missing parts!!! see update

I got my Mig 200 delivered on May 4 2024. It did not come with 0.6V roller or any 2LB wire rolls,etc as shown on the Arccaptain website.
Update Apparently I have been told they do not supply any of those items for the Mig 200. Who knew??? There website for ordering lacks a WHOLE bunch of transparency when ordering the Mig 200 mig welder. Well see if they improve on it so no one else is disappointing. I was fooled in part because they have given away this model, Mig 200, with all kinds of stuff eg helmet, wire, gloves etc to countless, probably 20 U Tubers, for there review. This gives the viewer a FALSE impression when the U Tubers do an unboxing to see what they got ( a lot more than what I was expecting based on the U Tubers unboxing) and then the U tuber turn around and give you a discount code to get one!!!! WOW!!!!

2 May 2024
Unprompted review
Arccaptain logo

Reply from Arccaptain

I have followed up on your issue, and our colleagues have informed me that your problem has been resolved, and they have received your thanks. We truly appreciate your support for our product. We also apologize for any misunderstanding caused by the shipping process. We are glad that you have successfully received all the ordered products. We look forward to your feedback again

Rated 1 out of 5 stars

Arccaptain sold me new but shipped refurb, repacked, or B stock

I purchased a new Arccaptain ac dc 200 welder from the Arccaptain website and was sent a repackaged welding machine with fingerprints and scuff marks all over the digital display. It is like a "B" stock or someone else's returned item. As I opened the cartons it was immediately obvious it was repackaged in a hurry. The manual was under the unit's feet and was mangled there, the cord was pinched between the styrofoam blocks and the frame, permanently welding the styrofoam to the power cord and with the large bulky cord end connector left in front of the digital display leaving scuff marks and scratches on the unprotected digital display. I sent 15 photos of the damages and it took 3 days to get any response, which was basicaly a denial. So I contacted my credit card company and opened a dispute, something I have never done before. Still not resolved and it's going on a week since I contacted them. Initially I asked for an exchange which they ignored. So now I just want out, cancel the whole thing. Going on a week now, no word from them. I still need a welding machine though.

After a couple of weeks passed I heard from arc captain, they said they were all on holiday in China was why no response. They wanted me to call an outfit in Tennesee to return the unit. I called and left a message. A week later I called again and this time that outfit sent a shipping label, so I sent it using that label.

Wednesday, March 20, 2024, still no welding machine here. Still waiting for the new machine they promised. If or when it arrives in new undamaged condition I will tell the credit card company the transaction is fixed and to drop the dispute. We'll see what arc captain does in the coming weeks.

7 February 2024
Unprompted review
Arccaptain logo

Reply from Arccaptain

I'm very sorry for the issue that has occurred. We can understand your feelings, and as such, we are committed to actively addressing your concern. If you wish to return the product, I will support that decision. However, I would like to clarify a few points:

We guarantee that the machines we sell are brand new. However, we cannot control some accidental situations caused by logistics and transportation. I believe this was an incident of violent transportation, which we will continue to monitor closely.
We have been actively working to resolve your issue. We do not refuse anyone's inquiries, and we will investigate the cause of any delayed responses.

Update:We completed your refund and you filed a chargeback with the bank credit card company, I believe the money has been refunded to your account, if not please contact the credit card company, we did not get any money. When the dispute is not closed, it is difficult to ship new machines.

Rated 5 out of 5 stars

Excellent customer service

Initially purchased the MIG 200. Unfortunately, there was an issue with it. I contacted customer service sent them a video. They immediately recognized the issue and sent me a brand new unit immediately. I have to say that I judge a company by its customer service. so far they have been great. As for the machine I have already used it on multiple projects using stick, MiG gas and flux. it seems to be working very well on both 110 and 220. I look forward to many winter projects with this.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

5 star customer service

I have been wanting to try tig welding for a long time. I did research and found Arc Captain 200P acdc welder to be the best bang for the buck.
It arrived and I had a problem with no gas flow.
I made a comment on Arccaptain Facebook page and got help from customer service the first day!
They sent me a brand new set up within 10 days!!!
Now I am tig welding and it's awesome!!!
Shout out and 5 stars to whoever is running customer service!
I know where I'm going for my next purchase. I have my eyes set on that auto helmet. Yeah!!!

11 November 2023
Unprompted review
Rated 5 out of 5 stars

I reciently ran into some YouTube…

I reciently ran into some YouTube videos on YouTube. All on the Arccaptain 200P AC/DC tig welder. I have been wanting one. So I pulled the trigger. I had it in less than a week. While I was waiting I ordered the cut50 plasma cutter. They both took less than a week to get here. Let me tell you, the 200p tig, what a welder. I’m new into it, and let me tell you, what a great looking welder, and it performs awesome. After three weeks into it, and watching more videos, and talking with other menbers on the Arccaptain community page, I am putting out some great welds. I talk with Arccaptain about every night, let me tell you, great great people! I’m super happy with what I bought, and I’ll be sure to keep giving them my business. At 220 amp, the duty cycle is 60% and all the welding I have done, I never hit the duty cycle! If you’re on the fence to buy from Arccaptain, do yourself a favor, hurry and get over that fence! You will be glad you did! For a budget welder, these cannot be beat!they are a high frequency welder, and they can make lighter that way. They have some new stuff coming out next year that will be bigger and better! My hats off to such a great company if Arccaptain!

They are trying to reach a community of welders who can’t go out and spend 3-6 grand on a welder, when theirs will do anything my millermatic 252 will do.

24 September 2023
Unprompted review
Rated 5 out of 5 stars

Affordable and great quality and amazing customer service

First off I would like to say that the customer service is absolutely amazing. If I have a question they get right back with me quickly and second off the mig 200 Welder that I got first impression is a very nice Welder if your like me and you like to save money But still want a very good Welder then I suggest arccaptain welders , this company, hands-down is the place that I’ll go to for my welding needs affordable and great quality products and great customer service and the welder is great for what I need I race dirt track modifieds so I’m always needing to fix something with a welder and this was a perfect match for what I needed. I can put it in my trailer and use it at the dirt tracks for repairs and not only that it’s not heavy I love that about it and it welds great also and there welding helmets I wasn’t expecting it to look as good as what it does. It’s a very good quality welding helmet. I am super impressed with it. And it works great Don’t hesitate to buy one of their welders or any of their products you will not regret it.

25 September 2023
Unprompted review
Arccaptain logo

Reply from Arccaptain

Thank you very much for your recognition and trust in the arccaptain brand. We will continue to work hard to provide customers with quality services.

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