Arbor Garden Solutions Reviews 

2,013
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, finding them robust, well-made, and often exceeding expectations. The delivery service is frequently highlighted as excellent, with many appreciating the promptness, helpful drivers, and efficient handling of orders. Reviewers also found the products straightforward to assemble, with clear instructions and well-fitting parts. However, some customers experienced issues with delivery communication, with unexpected arrival times or delays. A few other people also felt that some product components had minor flaws, such as misaligned pre-drilled holes or wood imperfections, requiring adjustments during assembly.

What people talk about most

Product

Customers had positive experiences with product quality, often describing items as sturdy, well-made, and of... See more

Quality

People report positive experiences with quality, often describing products as fantastic, sturdy, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Service

Consumers find service to be positive, with many reviewers praising the overall experience from ordering to... See more

Order

Customers consistently note positive experiences with order, describing the process as straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing product. Fantastic quality & looks beautiful. Had been looking for potting bench for a long time & this one was a great choice at a really good price. Great delivery service & so easy to put... See more

Rated 5 out of 5 stars

Good quality, well made workbench that was straightforward to assemble. The delivery was excellent and the driver phoned to confirm that he had put the workbench under cover as we were out and it was... See more

Rated 5 out of 5 stars

delivery on time. Log Store product as described. Instructions were OK but should be read together with YouTube links. A pro might be able to assemble on their own but ordinary practical buyers sho... See more

Rated 5 out of 5 stars

I'm a 75yrs old Autistic Female and needed a new workbench for my DIY (Hobby!) From ordering On-Line to having a few queries, accepting delivery, and seeing it, I can say Sincerely that this is the MO... See more


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Manufacturer
  5. Outdoor Furniture Store
  6. Pine Furniture Shop

Written by the company

Arbor Garden Solutions is one of the UK's leading suppliers of industrial handmade wooden workbenches. We have a cost-effective standard range of Medium Duty, Heavy Duty, Super Heavy Duty, Mobile workbenches. We are also manufacturing garden furniture and pergolas. We specialise in bespoke custom sizes.

Arbor Garden Solutions

Written by the company

Happy customer is always our main goal!
We have a longstanding commitment to treal all customers the way we want to be treated - with respect, support and kindness.

Best quality and free shipping to most of UK Mainland Areas!

Handmade in United Kingdom.

There are no shipping costs to most of UK Mainland Areas and all of our products are handmade in UK for a premium quality.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,013)

307 reviews in the last 12 months

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Rated 2 out of 5 stars

Not a Great Experience

Ordering was easy and product turned up earlier than advised, however quality of product and especially instructions were poor. I can handle self assembly, but when pre-drilled holes are in the wrong place, or not there at all, and things appear to be cut to the wrong size????

7 June 2026
Arbor Garden Solutions logo

Reply from Arbor Garden Solutions

Dear Customer,

Thank you for taking the time to leave your feedback. We are pleased to hear that you found our ordering process easy and that your product arrived ahead of schedule.

However, we are genuinely sorry to learn about the frustrations you experienced during assembly. We take quality control very seriously, and it is disappointing that the instructions, pre-drilled holes, and part sizings did not meet our usual high standards.

Having reviewed our system, we have no record of any prior emails or communication from you regarding these issues. We want to emphasize that our customer service team is always here to assist. Had we known you were facing these difficulties, we would have acted immediately to help guide you through the assembly or send out replacement parts for anything that was cut incorrectly.

We would still love the opportunity to resolve this for you. Please reach out to us directly at support@arborgardensolutions.co.uk with your order number and a few photos of the parts in question, and we will do everything we can to put this right.

Yours sincerely,

Customer Services Team
Arbor Garden Solutions

Rated 5 out of 5 stars

Quality bench

High quality work bench. I was advised it was being delivered on a Saturday so was surprised to get a call on the Friday night advising the driver was 10 mins away. All that said I was free and able to take the delivery. Would have been an interesting chat had I not been available as I feel it may have counted towards my “missed” delivery. All that said, I was free and assembled myself the next day without any issues. Nice solid bench.

28 May 2026
Rated 5 out of 5 stars

Excellent service and quality

Ordered prior to a holiday and contacted them to ask if it could be delivered before or after the trip. Person I spoke to was very helpful and item was delivered day before we went away so excellent. Haven’t had time to build it yet but the quality looks very good and driver who delivered was helpful.

26 May 2026
Rated 5 out of 5 stars

10/10

I can't praise the customer service I received from this company enough. There was a very small issue with my purchase and the company dealt with it extremely promptly and professionally. I truly felt like a valued customer. I have no hesitation in highly recommending Arbor Garden Solutions and will be using them again. I want to add a huge thank you to Karolina who was my wonderful point of contact throughout.

1 May 2026
Unprompted review

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