Arachas Reviews 

789
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and friendly, making interactions pleasant and productive. Many people highlight the excellent service and customer support received, often noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with quick response times and the ability of staff to secure favorable pricing, sometimes resulting in significant savings. However, some customers also noted dissatisfaction with aspects of customer service and communication, describing experiences where help was difficult to obtain or information was misleading.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, professionalism,... See more

Response time

Consumers generally report positive experiences with response times, highlighting prompt and efficient... See more

Price

Clients share positive opinions on price, with many reviewers reporting that staff helped them secure the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highl... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal w... See more

Rated 5 out of 5 stars

My wife had left her car insurance renewal until the last minute and didn't shop around. With less than 24 hours to go I rang Arachas to renew her insurance. Within 5 minutes of chatting to Brian Kerr... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

789 reviews

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No recent history of asking for reviews

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4.8

All reviews

(789)

423 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was really impressed with the service…

I was really impressed with the service I received from Sinead at Arachas. I needed to insure a car I had just purchased, and she managed to arrange everything within a couple of hours so I could collect it without delay. As an added bonus, the new car was more affordable to insure than my old one, so I also received money back. Efficient, professional, and very helpful throughout the whole process

30 April 2026
Unprompted review
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Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Very smooth and easy process

Very smooth and easy process . Sinead was very efficient and quick with dealing with my renewal

29 April 2026
Unprompted review
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Reply from Arachas

Hi Sarah, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Excellent customer service

Alway provides renewal information within good time frame. Competitive quotes. Great customer service. Very reliable.

7 April 2026
Unprompted review
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Reply from Arachas

Hi Susan, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Very professional company to deal with

Very professional company to deal with. Answered the phones quickly, great to deal with plus a very good insurance quote. Breakdown service through them was also quick and easy to access. Definitely recommend...

10 April 2026
Unprompted review
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Reply from Arachas

Hi Allison, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Helpful clear advice

Helpful clear advice. Sent the information I need to arrange next steps.

27 April 2026
Unprompted review
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Reply from Arachas

Hi SM, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Renewal

My renewal was completed easily with all my questions answered, in a very pleasant manner. Thank You.

24 April 2026
Unprompted review
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Reply from Arachas

Hi Miriam, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Great staff very willing to help a…

Great staff very willing to help a quick and easy interaction to renew my insurance

15 April 2026
Unprompted review
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Reply from Arachas

Hi Lynda, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Hazel is a rock star in her field.

I got the call back promptly from Hazel, who was friendly and understanding of anything I was asking. A seasoned professional who was able to relate to what I was talking about straight away. I felt appreciated and respected. Thank you

23 April 2026
Unprompted review
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Reply from Arachas

Hi Ger, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Person I dealt with was very helpful…

Person I dealt with was very helpful and actually rang back when he said he would.

20 April 2026
Unprompted review
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Reply from Arachas

Hi Brendan, thank you for your review. We're delighted you had a positive experience with one of our staff at Arachas.

Rated 5 out of 5 stars

Tara

Tara, the agent I dealt with was super. She said she’d call back / and she did, with all the info i needed and a solution to my problem!

22 April 2026
Unprompted review
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Reply from Arachas

Hi Sheila, thank you for your review. We're delighted you had a positive experience with Tara.

Rated 5 out of 5 stars

Hazel Tynan took the call

Hazel Tynan took the call. We went through the policy and managed to get the deal done. Faultless renewal plus I got a great price. Thank you Hazel :)

23 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Dave, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

Every staff member is always friendly & professional

Every staff member is always friendly, courteous, and very knowledgeable! Always an ease to deal with. Every query is dealt with quickly and professionally. We have been with them several years with multiple policies so highly recommended!

23 April 2026
Unprompted review
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Reply from Arachas

Hi Nicola, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

We have dealt with Sinead Swayne for a…

We have dealt with Sinead Swayne for a number of years. Always find her most helpful to us when renewals are up. She also follows ip with a phone call as well to see if there is anything eles she can do for us.

22 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Angela, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

A really positive experience with Sinead Swayne

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and friendly. Nothing is ever a problem, she is very knowledgeable in her role and always promptly returns calls.

22 April 2026
Unprompted review
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Reply from Arachas

Hi Amy, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

My experience really relates not so…

My experience really relates not so much to the company, but the individual broker who has been with the same brokers albeit different names,so Sinead Swayne has been my broker for at least 10 years if not more , she can summarise a policy so you have a good idea of what you're getting and very importantly what your not getting , and she has in our experience always managed to get us good cover at a reasonable price, she has a handle on what we do and what we need so come the dreaded renewal time she's done the leg work, on top of all this she's just a pleasure to deal with

22 April 2026
Unprompted review
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Reply from Arachas

Hi Phill, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

I would strongly recommend Arachas for…

I would strongly recommend Arachas for home insurance. Their customer service is excellent, the staff are very knowledgeable and thorough, and every interaction has been pleasant and professional. They make the whole process easy and reassuring.

14 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Best company for cars insurance

Best company for cars insurance. Never find better deal, only Arachas always give me best price. Nice, friendly staff members.

21 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Tomas, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Sinead has a great phone manner

Sinead has a great phone manner, answered all queries and renewed my policy very quickly making the process painless.

21 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi James, thank you for your review. We're delighted you had a positive experience with Sinead.

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