Arachas Reviews 

783
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often securing competitive rates. Reviewers are particularly impressed with the quick response times and the clear, concise communication from the team. However, some customers also noted issues with customer service, experiencing long wait times, unreturned calls, and a lack of follow-up on urgent requests. A few other people also felt that the service was misleading, with inconsistent information provided regarding replacement cars and policy entitlements. There were also instances of poor communication and inaccurate documentation, leading to frustration and a perception of a disappointing standard of service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and effortless.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and professional... See more

Price

Customers consistently note positive experiences with price, often highlighting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang about renewal and had a query about the quote I'd received. Hazel (Tynan) had a look at it for me, and ensured I got the best rate possible. She was extremely helpful, polite and easy to deal w... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Made enquiry today about a particular type of insurance. Within fifteen minutes of sending in my email I had a phone call back. Since then, I have been dealing with Sean Barry, who has been very help... See more

Company replied

Rated 5 out of 5 stars

Sinead Swayne is a pleasure to deal with . Always sends my renewal well in advance and always finds me a better quote or discount when applied . Very professional and also with a friendly and personal... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

783 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(783)

417 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I want to commend Claire O Dowd I'm…

I want to compliment Claire O’Dowd in Brady’s Insurance, Loughduff, Co Cavan. She has been so professional and understanding when she was helping me deal with my insurance and other things following my traumatic accident recently. It's good to have people like Claire on your team 👏

6 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Bridie, thank you for your review. We're delighted you had a positive experience with Claire.

Rated 5 out of 5 stars

Insurance Renewal

I dealt with Sinead Swayne who was extremely helpful and efficient as always. Highly recommended.

12 May 2026
Unprompted review
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Reply from Arachas

Hi David, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 1 out of 5 stars

Very disappointed with this service

Very disappointed with this service. Have been a customer several years now and coming to near the end of my policy this year and to update my new address they have tried to charge me a fee of €65. Absolute disgrace. Will be looking elsewhere for my renewal quote after this experience.

8 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Jade, thank you for the review & we sincerely apologise for the negative experience you had with Arachas. We take pride in servicing our customers in the best possible manner and this feedback will be sent to the relevant team within the business. In the meantime, we have requested some information from you, which will help us to contact you.

Rated 5 out of 5 stars

Excellent Service

Your representative Niamh Prior is a credit to your company. She dealt with me in a very professional manner and answered all my queries regarding my car insurance policy.

6 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Kevin, thank you for your review. We're delighted you had a positive experience with Niamh.

Rated 5 out of 5 stars

Recently dealt with Tara for car…

Recently dealt with Tara for car insurance. I had a very good experience. Tara was extremely helpful and made the process simple quick and easy.

1 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Charlie, thank you for your review. We're delighted you had a positive experience with Tara.

Rated 5 out of 5 stars

Highly recommend

Highly recommend , spoke to Salena and she said she’d call me back with a quote and details and she did ! I was happy with price and the way they do business . Perfect .

6 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Darren, thank you for your review. We're delighted you had a positive experience with Salena.

Rated 5 out of 5 stars

Sinead is excellent as a service…

Sinead is excellent as a service representative, is very friendly & professional.

5 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Noel, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Insurance renewal With Sinead Swayne

I dealt directly with Sinead Swayne who is always most helpful and professional to deal with. She understand what she does and makes the transaction simple. Would recommend for others.

5 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Peter, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Double Payment

Oisin identified the problem and solved it as l was speaking to him on the phone. Follow up email came promptly as promised

5 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Philip, thank you for your review. We're delighted you had a positive experience with Oisin.

Rated 5 out of 5 stars

My experience was 100%with the help of…

My experience was 100%with the help of Hazel . I spoke to Hazel on phone and the help I recieved was amazing and Hazel was extremely helpful to me . She phoned me to see how my son got on in his driving test 'and made sure I had my document on time . I have never had an experience like it .Hazel was truely amazing . I would give Hazel 100 stars . Thank you Hazel for an amazing experience.

28 April 2026
Unprompted review
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Reply from Arachas

Hi Pamela, thank you for your review. We're delighted you had a positive experience with Hazel.

Rated 5 out of 5 stars

I had a very positive experience with Arachas

I had a very positive experience with Arachas (CraftInsure) after my boat was damaged- rope snapped, bow hit the jetty. Paul and Owen were both excellent to deal with—professional, understanding, and genuinely helpful throughout the process. They made a stressful situation much easier to manage, and I felt well supported from start to finish. Highly recommend their service.

1 May 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Paul & Owen.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Prices are always good value for money

30 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Richie, thank you for your review. We're delighted you had a positive experience with Arachas

Rated 5 out of 5 stars

I was really impressed with the service…

I was really impressed with the service I received from Sinead at Arachas. I needed to insure a car I had just purchased, and she managed to arrange everything within a couple of hours so I could collect it without delay. As an added bonus, the new car was more affordable to insure than my old one, so I also received money back. Efficient, professional, and very helpful throughout the whole process

30 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Very smooth and easy process

Very smooth and easy process . Sinead was very efficient and quick with dealing with my renewal

29 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Sarah, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Excellent customer service

Alway provides renewal information within good time frame. Competitive quotes. Great customer service. Very reliable.

7 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Susan, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Very professional company to deal with

Very professional company to deal with. Answered the phones quickly, great to deal with plus a very good insurance quote. Breakdown service through them was also quick and easy to access. Definitely recommend...

10 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Allison, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Helpful clear advice

Helpful clear advice. Sent the information I need to arrange next steps.

27 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi SM, thank you for your review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Renewal

My renewal was completed easily with all my questions answered, in a very pleasant manner. Thank You.

24 April 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Miriam, thank you for your review. We're delighted you had a positive experience with Arachas.

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