AquaCave Reviews 

Bad information on shipping information. Shipped much later than claimed.

I didn't even know about AquaCave. Very reasonable pricing and super fast shipping. I will continue to purchase from them.

Customer service doesn't get much worse. I have contacted them by email and phone four times now. I got one missed call, no message, and one email asking for a picture of the product defect 10 days after initial contact. I sent them the picture, no response. That was 7 days ago.

The sump came incredibly well packed. There are a few scratches on the acrylic, which must have been there when they boxed it up but who cares.... it's a sump.
Overall, AquaCave was an excellent vendor to work with. The sump was shipped very quickly, double boxed and they provided excellent communication.

Always a wonderful shopping experience at Aquacave. Order arrived quick!

Excellent. I broke the leveling screw on my Eshopps overflow and was happy to find that AquaCave carried replacements, Ordered the items and they were delivered before the expected delivery date.

I for some reason unknow to me have not shopped at aquacave for some time. I do not know why, but I have no reason not to shop here and will be back!

Fast shipping and great packing! Items as described! Thanks AquaCave!

Return customer great service lightning fast shipping

Thanks for packaging the tank so well! Frustrating to dig through three boxes before getting to the retail box but it was in perfect condition. I’ll definitely use the site again for future purchases

Always impressed by the excellent products that are sold at AquaCave and the detailed information about each item! Kudos to you!

USPS didn't delivered at my address, I requested a reeliver to my front door and it was marked as failed, there were people waiting, without even try it. I needed to go to the post office to get it. Packaging was excellent, is working.

My item which was purchased and given an average delivery of 5 days has been stuck “in transit” for 10 days. When I called to request a refund for what appears to be a lost package at this point, I was refused one AND the “supervisor” also refused to contact the post office stating they couldn’t file a claim. Odd, I called and that’s exactly what the PO told me to do. The icing on the cake was the “supervisor” telling me they would issue a refund once I returned the MISSING, LOST package! Seriously, the absolute worst customer service I have experienced during this pandemic. Would appear that they are just taking people’s money whether or not they can actually provide the item purchased. No words. Just thankful I spent under $100.

Just got my order. it came a bit later than expected but I attribute that to the COVID-19 and not AquaCave. Everything seems to be in order and I can't wait to get it on the tank!

Quick ship! Haven't plugged it in yet, and there was stale water residue inside this "brand new" cooler. Makes me think I just paid full price for a used unit. I'll update this review once I have it running, but I would like to know why there was water inside this chiller.

Edit: They replied that it was factory tested, so 5 stars all around! Good company, great customer service!. Thanks!

My new Trigger Sapphire 34 sump arrived in perfect condition. Now to get it setup and plumbed.

Fast shipping item as described.