We were very impressed with every member of staff including the sales representative, delivery team and installer. They were courteous, helpful and extremely conscientious. All work was carried out... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish we had brilliant service. Everything promised was delivered. All the components arrived the day before. Stacey worked quietly and efficiently and finished installing the shower cu... See more
Company replied
We were absolutely delighted with the whole installation.we were kept informed there was no mess everything cleared & taken away. Your team that did the checking and measurements & the installer were... See more
Company replied
Work was carried out on the arranged date and all finished the same day including new wash basin and toilet. All rubbish was collected the following morning. Good standard of workmanship. Early days... See more
Company replied
4.7
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A shower unit to be proud of
I was very impressed by the speed and efficiency of the installer. A very clean and tidy job, and using the shower is a pleasure.
14 August 2025
Reply from Aquability
Hi Nicholas,
Thank you so much for this wonderful review! We're delighted to hear that the new Low Access Shower Module is a pleasure to use and that you were happy with the speed and efficiency of our installer, Scott.
We hope that you are now enjoying all the benefits of your new shower and thank you again for taking the time to provide feedback. We really appreciate your kind words and support.
Warm regards,
The Aquability Customer Service Team
Very efficient service
Lovely guys that came to fit, efficient, polite and helpful. bath out fully working shower in, all in one day. All mess cleared and cleaned and rubbish removed by the following lunchtime Would recommend to anyone needing safe showering facilities to replace a bath
12 August 2025
Reply from Aquability
Hi Clare
Thank you so much for this lovely review! It's great to hear that the installation went smoothly, was completed in one day and that our fitters provided a friendly and efficient service. We really appreciate your kind words. Thank you again for recommending our company.
Warm regards
The Aquability Customer Service Team
Excellent experience,from the initial…
Excellent experience,from the initial meeting with the Sales Team to explain the various options and costs, through to delivery and installation.
Delighted with the final results. The installer did a superb job, in one day as promised, and everything looks great,as well as working perfectly!
8 August 2025
Reply from Aquability
Hi Clive,
Thank you for this fantastic feedback! It's wonderful to hear that you were happy with the whole process and with the final results, and that we were able to install your new shower module and suite in one day, as promised. We'll pass your kind comments on to Grahame, the sales advisor and Stacy your fitter, who will be delighted to hear them. Thank you again for choosing Aquability for your showering needs and for recommending us. We really appreciate you taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
Excellent job
Excellent job, explained everything clearly, clean and tidy, took away rubbish. Would recommend them.
30 July 2025
Reply from Aquability
Dear Mrs Roberts,
Thank you for your wonderful review! We’re delighted to hear that our fitter did an excellent job installing your shower module and that our team maintained a clean and tidy work environment. We really appreciate your support and recommendation.
Warm regards,
The Aquability Customer Service Team
Walk in shower
The whole process from discussing with Fiona the options and her proposed plan for my shower, early delivery of the shower unit and the excellent instillation, including removal of my bath by Simon was seamless and hassle free for me. I am extremely pleased with my new walk in shower
5 August 2025
Reply from Aquability
Hi Carolyn,
Thank you so much for this wonderful review! We're delighted to hear that the whole process was hassle-free from start to finish and that you're extremely pleased with your new shower module. Thank you again for your kind comments, which we will pass on to Fiona and Simon. We really appreciate your feedback and support.
Warm regards,
The Aquability Customer Service Team
The fitter was punctual
The fitter was punctual, left no mess and completed the work efficiently. Delighted with my new look bathroom.
5 August 2025
Reply from Aquability
Hi Jacqui,
Thank you so much for the five star rating! It's fantastic to hear that you're delighted with your new bathroom and happy with the service provided by our installer, Alex. We really appreciate you taking the time to share your experience.
Kind regards,
The Aquability Customer Service Team
PREPARE TO BE AMAZED DREAMS COME TRUE.
They said about 5 wks from plan to Install it took 3wks on the day shower arrived it was installed on the day WELL IMPRESSED. The young lady that come to measure up know her job well she listened and advised and carried out what WE desired. The engineer plumber total asset to Aquability went above and beyond total professional. What this company says IT DELIVERS. No i have no dealings with this company or work just like value for money and trust and they gave. Thank you Aquability team for being truthful and trustworthy.
31 July 2025
Reply from Aquability
Hi Paul,
Thank you so much for this fantastic review! It's really made our day! It was wonderful to hear how delighted you are with your new Easy Access Shower and with the service we provided. We truly appreciate your feedback and support and will pass on your kind comments to Fiona and Simon.
Wishing you all the best for the future,
The Aquability Customer Service Team
I meant to give five stars not one
I meant to give five stars not one. The installation was excellent and I am very pleased.
31 July 2025
Reply from Aquability
Hi Mark,
Thank you so much for the lovely feedback which we have passed on to your installer, Stacy. We're delighted that you're very pleased with your new Easy Access Shower Module and bathroom suite. We have requested a new review invitation for you to amend the star rating. Just click on the 5 green stars to change.
Warm regards,
The Aquability Customer Service Team
All deadlines met as we requested and fitter arrived promptly at 8am Bathroom and staircasele8am
All deadlines met as we requested and fitter arrived prompt at 8am When Job was completed the bathroom and staircase were left completely clean I have no qualms recommending this company as value for money and personal service Thank you
30 July 2025
Reply from Aquability
Dear Mr Elder,
Thank you so much for this lovely review! We're delighted to hear that you're happy with the service provided, value for money and the punctuality and cleanliness of our installer, Gary. We really appreciate you taking the time to share your experience and for recommending us to others. We hope that you continue to enjoy the benefits of the new shower module for years to come. Thank you for choosing Aquability.
Kind regards,
The Aquability Customer Service Team
Delivery
Delivery, on time. Installation as advertised, installer pleasant and left everything neat and tidy.
23 July 2025
Reply from Aquability
Hi George,
Thank you so much for this wonderful review. We're delighted to hear that the delivery and installation of your Easy Access Shower went smoothly and the module was everything you expected. Thank you for your feedback and support.
Kind regards,
The Aquability Customer Service Team
Two really good workmen
Two really good workmen. Kept us informed all the time and they have made a brilliant job.
18 July 2025
Reply from Aquability
Dear Mr and Mrs Fox,
Thank you so much for the wonderful feedback! We're so pleased that you are happy with the work carried out by our fitting team. We hope you enjoy the benefits of your new Simplicity Walk-In Bath for many years to come. Thank you for choosing Aquability and for your kind comments.
Warm regards,
The Aquability Customer Service Team
A perfect instillationp…
The fitter protected the carpet before starting then fitted it I a day. We were consulted on all aspects as he worked and when completed demonstrated the functions and proved thebath was watertight. He was polite an skilled I couldn't ask for a better service.
18 July 2025
Reply from Aquability
Dear Mr Henwood,
Thank you for the fantastic review and for recommending us. It's wonderful to hear that our installer provided a professional and skilled service. He was delighted to hear your comments and we really appreciate you taking the time to share your experience.
All the best,
The Aquability Customer Service Team
Would certainly recommend.
Right from her first visit we had confidence in Fiona and she was willing to cope with us trying to decide just what we wanted. Simon, the fitter was brilliant. Our bath was fitted in one day. It was obvious he was a good craftsman.
18 July 2025
Reply from Aquability
Hi Maz,
Thank you for this wonderful feedback. We're so pleased to hear that the fitting of the walk-in bath went well and that you were happy with Fiona, our Sales Advisor and Simon, our fitter. We really appreciate your kind words and custom.
Warm regards,
The Aquability Customer Service Team
It was well organised from the time…
It was well organised from the time Keith came to see us to the excellent way it had finished
18 July 2025
Reply from Aquability
Dear Mrs Owen,
Thank you for this fantastic review. It's great to hear that the whole process was well organised and that the shower module was finished to a high standard. Thank you again for your support. We really appreciate your feedback.
Warm regards,
The Aquability Customer Service Team
A very good product which suits our…
A very good product which suits our needs. The fitter was excellent and sorted out any problems. The bath works perfectly.
8 July 2025
Reply from Aquability
Dear Margaret
Thank you very much for this wonderful review. We're so pleased to hear that our walk-in, lie down bath suits your needs and works perfectly. It's also lovely to know that the fitter was excellent and overcame any issues on the day. Thank you again for your feedback and recommendation. We really appreciate your support.
Warm regards
The Aquability Customer Service Team
The whole job was let down by the lack of delay in the rubbish removal. It took two phone calls from us to customer services. …
The fitting was exemplary.
8 July 2025
Reply from Aquability
Dear Mr Skinner,
Thank you so much for your kind and thoughtful review. We're pleased to hear that the fitting was exemplary and apologise for letting you down with the delayed collection of the rubbish from site. We're very sorry for any stress and inconvenience this caused and will strive to do better in future.
Warm regards,
The Aquability Customer Service Team
Reply from Aquability
Dear Valued Customer,
Thank you so much for the positive feedback. We're delighted to hear that your installation was carried out quickly and efficiently. Thank you for choosing Aquability.
Kind regards
The Aquability Customer Service Team
Reply from Aquability
Hi Thelma,
Thank you so much for your kind words and five star rating! We're so pleased to hear that you were satisfied with our service and we really appreciate your feedback and support.
Warm regards
The Aquability Customer Service Team
Think that the service was good…
Think that the service was good unfortunately the salesman did not give enough instruction for the fitter who was unable to complete the job in the time he was allotted unfair on the fitter
who was excellent well done Stacey
27 June 2025
Reply from Aquability
Hi Patricia,
Thank you so much for your positive review. We're so please to hear that you were happy with the walk-in bath, with Stacy, (our installer), and with the service overall. We apologise for over-running by an additional day on this occasion and for having unfortunately miscalculated the time required to construct new boxing and complete the tiling. Thank you so much for your understanding and patience throughout and for taking the time to share your experience. Your feedback helps us improve our service and we really appreciate your support.
Kind regards
The Aquability Customer Service Team
Darren came to visit me today and I was…
Darren came to visit me today and I was really impressed with his professionalism and experience. He was friendly and polite. He tried really hard to find a solution to the problem of installing a shower in my bathroom, but was unable to come up with any that would mean that the company would be able to carry out the work.
30 June 2025
Unprompted review
Reply from Aquability
Hi Deborah,
Thank you so much for taking the time to recommend our services even though we were unable to be of assistance to you personally on this occasion. We really appreciate your kind gesture and wish you all the best in the future.
Warm regards,
The Aquability Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.