Thewalkinbathco Reviews 97

This company installed a walk in bath for us. The fitter Joe was excellent. However the panels they sent were not what we were expecting. Thank goodness Joe sorted it without using the panels. The bath & fittings are of an excellent quality. We had a few queries as to the use of the taps & they were easily sorted. We do feel however that we have paid a rather high amount to have one bath exchanged for another. Make sure you are very clear about your requirements before work is started.

Bathroom looks beautiful. Following a spinal stroke, I required a walk in bath and shower but also wanted it to be stylish, aesthetically pleasing and design-led, as well as functional and operational to cater for my physical needs. All contact was very helpful and professional with all departments and the workmanship in the bathroom done to an excellent standard. It was also completed ahead of schedule within the time-frame with high quality materials and fittings. Thank you.

We had a deep walk-in bath fitted.

My initial contact was with Carla who was friendly and very efficient, (who rang back whenever she said she would.)

Graham and David ( as the surveyors) who visited to recce the task and produce exact detail were charming and helpful, explaining all aspects, making suggestions and agreeing our requirements.

Paul (the installer, a skilled carpenter and plumber) was punctual, fastidious in keeping the job clean, quick and his making good was excellent. When the delivery van carrying all the new kit arrived, the driver could not help him. Having no one else to help him carry it all up and not wanting to delay the fitting, Paul carried the bath alone up a narrow Victorian staircase (and the old
one down!)

The rubbish removal (not Paul’s task) took a little longer than we expected, but it was not a major issue.

In conclusion: A great job and firm, but at £8k+ this is a pricey way to go. However, if you pay peanuts….

Joe, the plumber, was very good. I will thoroughly recommend him for any plumbing work and bathroom fitting.

The actual product is very good and my 91 year old mother was pleased with it however during installation an error was made by the engineer which required further visits to put this matter right.
To cut a very very long tale short the after sale service received was shameful.Having paid 95% of the balance upfront a catalogue of errors occurred whilst awaiting remedy including demands for payment / requests to call engineers who when contacted knew nothing of why we were calling and despite contacting the MD directly it has taken approx 2 months since original fitting to remedy the issue with an offer of £50 compensation from the company for the inconvenience and stress caused to my mother.
The final balance has now been paid and the matter now closed however it has left a very bad taste and I would not recommend the company solely on the basis of the after sale service.

Full story when the sales man first came and described it i thought yeah great then the price came and I thought HOW MUCH just to change a bath to a walk in shower ( I didn't know just how much work had to go into it now I do) we was told it would be mid February which was fine then a week later we got a phone call a cancellation had happened ( who ever cancelled if you read this thank you) and we got told they could fit it next week great as my 88 year old farther in law lives us life's would be made easier sooner.the work guy turned up monday morning to take out bathroom he couldn't be more helpful and polite if he tried great guy the following day the fitter turned up again fab guy so helpful when we needed to move my farther in law everybody went above and beyond. Now we have stunning new bathroom suited perfectly for us all at what I now consider a really fair price ( now I've seen how much work it takes) i only have 1 problem and thats i have to wait till tomorrow to use it and I want to use it now it looks that good. So thanks so much to everyone from first contact to last contact stress free no hassle can not recommend enough ✨️ all the best guys Richard and Karen Wilks.

Where do I start my 87 year old mother in law placed a order with this company for a walk in bath she is a fragile lady and also a 85 year old gentleman both have serious illnesses and mobility problems.
They started the installation and came across a problem with waist pipe which was resolved by ourselves within a couple days We were told to ring when all was sorted which we have done for the last 2 weeks and the receptionist says will get the installation team to ring back which they have not done .we ring every day and are told the same rubbish . They have had 95% of the money and now do not wish to know .
She is left with no bath and no idea when they will finish this if they ever do . Very bad customer service once they got your money .

Had a walk-in shower installed as a bath replacement.
The service from this company was excellent. Derek Holloway the installed did a very professional job and left a tidy workplace. I would also say that the office staff were readily available and easily contactable.
I am very satisfied with the installation which took 3 days

From start to finish this was the most stress free experience . Jules came to see us and offered suggestions for our needs , he left all the relevant information with absolutely no pressure to buy . We decided we liked what we saw and went ahead with a walk in shower . Ian came to do a survey and went through everything in detail , he was very aware of our needs and made suggestions which were great. Work began on 11th August , Duncan and Graham did the installation and were so respectful of our home , they were a pleasure to have in our house . The work was finished in three days To say we are delighted with the finished product is an understatement , it is absolutely beautiful and the finish is superb. Thank you to all involved in making this such a wonderful experience .

The reason thsre are no negative reviews could be thT when i jeft one the MD called offsring me £500.00 to temove. However when i told him howw i wanted it was told js be hearing from his solicitor for trying to extort cash and black maid

Delighted with the new walk-in shower in place if the bath. The office staff were always readily available and helpful, phone answered very promptly. Graham the surveyor was also very helpful and the installer Joe Brooks was excellent. Work was finished in only one day and he left everything very clean and tidy.
We would definitely recommend this company.

I have never used Trustpilot before. However, I was so impressed by the quality and service provided by the installer, Jim Radford. He was timely, tidy and totally professional. The quality of his workmanship was exceptional, as I know from the fact that my deceased husband was a master builder. I cannot recommend Mr Radford highly enough.

I would like to say how pleased we are with our Medway walk in shower fitted by Joe, who was very efficient and very quick, we were surprised that he managed to do it in two half days, he was gone by lunch time on both days. Any way he did it to a high standard with quality materials using a premium product for a premium price, which we were happy to pay that, thanks again.

Me and my husband couldn't be happier with our new bathroom installation, Jim the fitter was excellent and he even cleaned up every day after he had finished, we only wished we had done it sooner. Thank you.

I am writing on behalf of my mum and her husband. A sales person went to her house today from this company to measure up for a new bathroom and walk in shower. He wanted £7000 up front for a deposit. My mum tried to pay with her card and (thank god!) It didn't go through. She went upstairs to speak with her husband who is disabled and mostly bed bound, this man followed her upstairs and went into their bedroom! This is totally unacceptable, creepy and highly unprofessional. He then wrote down the numbers from my mums bank card and rang HER bank on his own phone and started telling the bank lady about the card issue. The bank lady refused to speak with him and so my mum went on the phone. The bank was very concerned about this situation and advised my mum to ask the man to leave, she unfortunately had to cancel my mums bank card and is sending a new one in the post. A couple of hours later the police turn up at my mums door. The bank lady was so concerned that she called the police to make sure my mum was safe. This company is appalling and so dodgy. Taking advantage of vulnerable elderly people. I've read some of the bad reviews on here and I can see the company often reply back by saying we are lying or maybe the customer is confused. Can you be anymore condescending and rude. Just because most of your customers are elderly doesn't mean they are scenile! I dare you to say it am lying because I would really love to go to the newspapers about this shoddy company. Be careful people.

24/04/25: Response to Mr Allens comment: You have already said all that in the previous email you sent me, Jules. Copy and paste was it? You do talk rubbish Mr Allen. Wish i could say more but I wouldn't want my review to be taken down. P.S just because you give someone a "free no obligation quote" doesn't give you or your hired workers or anyone else the right to take advantage of people.

Not impressed with this company fitted the wrong taps for the pressure of water available, no good consultation cheap shower fitted and poor after sales responce

Chris changed my bathroom from an ordinary bath in a plain room to a beautiful and functional shower with sugar coated walls what a fantastic room now to have a shower

My brother Bob is developing dementia and we wanted to make his home as comfortable as possible while he was still capable of living in it. So we contacted the Walkin Bath Co.
From the first visit from their surveyor, everyone showed care and consideration. The existing bathroom was in a terrible state and the surveyor said we would end up with a bathroom that looked just like the one in their brochure. To our immense relief and pleasure that is just what we received, just beautiful

We would like to state our great gratitude with the service and craftmanship we received from all concerned at Walkin Bath Co

I contacted the walk in bath co. As i needed my bath removed and a walk in shower installed.i have a very old property (1860’s) and nothing is straight and level so this proved a challenge.The fitter (jim)arrived as agreed and realised straight away that this would be a challenge for him, the first being there was no parking as i told them and he had a big van which had to go in the car park across the road and pay the daily charge. He informed me that even though the company had sent a surveyor round prior to his arrival , that he hadnt highlighted certain aspects such as my floor ran out 3.5 inches etc etc all which jim spent many hours levelling and staightening up .( well the first 3 days in fact) and various other issues . A cable for the shower had to be run up the outside of the building to get into the loft and over to the shower as there was no other way . I am so pleased the company sent jim as he wasnt just a plumber but an electrician also and managed to tackle all the aspects of the installation by himself. I am over the moon with my new shower and it has transformed my life . The products are very good quality and the installation is superb . I wish i was able to give more than 5 stars as jim put his heart and sole into the job . I would definitely recommend the walk in bath co and certainly jim to anyone . Thank you so much .

Having just moved, I was in desperate need of a walk in shower to replace the bath. The Walk In Bath Company could not have been more helpful from start to finish. I decided to have a complete bathroom re-fit, and although there were problems along the way, they were sorted very quickly and efficiently with my interests at the top of the list.
The installation was done so professionally by Paul, who took his time to explain what he would be doing and making sure I was happy at every step of the way. He was very friendly, a good time-keeper and made sure everything was right. He worked so hard and I'm so pleased with the result.
Thank you to all at The Walk In Bath Co. for a brilliant installation and especially to Paul, the fitter. I would recommend them to anyone.