very bad experience with AQ living, I had an order that was not delivered on time, with no communication whatsoever about the delivery status. I sent an email to ask about the status but got no respon... See more
Company replied
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See what reviewers are saying
I have ordered second hand table. It came really damaged so i returned it. I am giving high rating because I was pleasantly surprised with customer service and how quickly and smoothly they were answe... See more
I recently purchased Oval dining table (180cm) - Walnut colour , and I am beyond impressed with every aspect of it! The color is stunning—exactly as shown in the images. It blends seamlessly... See more
I purchased a dining chair and bar stools, they were very reaosnably priced and incredibly high quality, I have already been complimented on them. Delivery service was ok communication was good, but... See more
Company replied
Company details
Written by the company
AQ-Living.com biedt een ruim assortiment aan huis- en tuinartikelen aan. Je vindt bij ons onder andere meubels, diverse tuinartikelen en diverse dierenverblijven. Maar bijvoorbeeld ook producten voor baby's en kinderen of verlichting en verwarming.
Contact info
Wisent 7, 5236PX, 's-Hertogenbosch, Netherlands
- 0882266308
- info@aq-living.com
- aq-living.com
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package not received
Package not received. The company claimed they have sent my order but the shipping company informed me the package was only registered online, not delivered to the shipping point. AQ living couldn’t offer me resending the item because the won’t have it in the stock until September 2024.
23 April 2024
Unprompted review
Super!
I’m really happy with the product! The quality is good and instructions were inside! Highly recommended
22 April 2024
Reply from Aq Living
Dear Michela,
Thank you very much for your review. We are delighted to hear that your purchase was to your satisfaction. We hope you enjoy your purchase!
Should you need anything again in the future, we will be happy to assist you in our showroom or webshop.
Kind regards,
Kiki | Customer Service Team
I can say that i am satisfied
I can say that i am satisfied! At first i received a not complete order but after i complained they fixed it! Professional work!
18 April 2024
Reply from Aq Living
Thank you for sharing your experience with us! We're glad to hear that despite the initial issue with your order, we were able to resolve it promptly after your complaint. Ensuring customer satisfaction is our top priority, and we appreciate your understanding and patience. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We're here to help!
Met vriendelijke groet,
Laura
Team klantenservice.
Reply from Aq Living
Thank you for your feedback! We're delighted to hear that your order arrived quickly and in perfect condition. We take great care in ensuring that our products are well-wrapped to prevent any damage during transit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Laura
Customer Service
Reply from Aq Living
Dear Anisa,
Thank you very much for the time you have taken to post a review.
Great to hear that you are satisfied with your purchase!
I would like to welcome you again in our webshop in the future.
Yours sincerely,
Marian | Customer Service Team
Great customer service
Great customer service. Had a small issue and it was solved promptly and I very much love my teddy sofa :)
15 March 2024
Reply from Aq Living
Best,
Thank you very much for the time you have taken to post a review. First of all, I would like to offer you my sincere apologies for the inconvenience you have experienced in this situation.
In any case, it's nice to hear that the problem was resolved quickly and to your satisfaction!
I would like to welcome you again in our webshop in the future.
Yours sincerely,
Marian | Customer Service Team
The oval table is wobbly
The oval table is wobbly. I have to put some extra pad to make it stable. However the wood is good quality.
26 March 2024
Reply from Aq Living
Dear Marios,
Thank you for your review.
How sorry to learn that the dining table was not stable. Again, my apologies for this! Glad to learn that you were able to resolve the situation to your satisfaction. We hope you enjoy your purchase! Of course we hope to welcome you again in our shop in the future.
With kind regards,
Kiki | Customer Service Team
Keurig in showroom en afspraak latere…
Keurig in showroom en afspraak latere levering geholpen
11 March 2024
Reply from Aq Living
Beste klant,
Bedankt voor uw beoordeling.
Wat fijn dat u door mijn collega goed ontvangen bent in de showroom en dat de levering naar wens heeft plaatsgevonden.
Wij wensen u veel plezier van uw aankoop! Uiteraard hopen wij u in de toekomst wederom te mogen verwelkomen in onze webshop.
Met vriendelijke groet,
Kiki | Team Klantenservice
Nice and beautiful chairs
Nice and beautiful chairs. Love the color. Hope they will stay good for a long time. Fast delivery. Happy with the order.
11 March 2024
Reply from Aq Living
Dear O. Pavlenko,
Thank you for posting your review. How nice to learn that everything went to your satisfaction.
We hope you enjoy your purchase! Of course we hope to welcome you again in our shop in the future.
With kind regards,
Kiki | Customer Service Team
Good service
Good delivery service, the product quality is fine as well. Received one of the chairs damaged but Customer Service was very helpful.
I would recommend.
5 February 2024
Reply from Aq Living
Dear Paul,
Thank you for your review.
We are sorry to hear that one chair was damaged. My apologies again for this! We are pleased that the situation was resolved quickly and to your satisfaction.
We hope you enjoy your purchase!
We naturally hope to welcome you again in our webshop in the future.
Yours sincerely,
Tamara | Customer Service Team
Very good services
29 January 2024
Reply from Aq Living
Best,
Thank you for your review.
How nice to hear that you are satisfied with our service.
We hope you enjoy your purchase!
We naturally hope to welcome you again in our webshop in the future.
Yours sincerely,
Tamara | Customer Service Team
Good quality and fast delivery
Piece of furniture was great, very well packaged and the price was the lowest on the internet.
The unit was delivered very fast and was slightly helped to place it down. Other than that didn't have any further interaction but that's how it's supposed to be right?
Would purchase from AQ living again.
24 November 2023
Reply from Aq Living
Dear Odisseo,
Thank you for posting your review. How nice to hear that everything went to your satisfaction.
We hope you enjoy your purchase! We naturally hope to welcome you again in our webshop in the future.
Yours sincerely,
Kiki | Customer Service Team
Very good support & service
I am so happy with the quality of support from AQ Living. I have ordered a dining table. The delivery was super fast. There was one minor issue in the product, contacted AQ living and they immediately contacted me and fixed the issue. I really appreciate their quick support and i strongly recommend this shop.
4 January 2024
Reply from Aq Living
Best,
Thank you for posting your review.
We are sorry to hear that the legs of the table do not fit and that the solution offered is not entirely satisfactory to you. This is of course not the intention. My sincere apologies for this!
I have just contacted you by telephone and, together with you, I have arrived at a suitable solution.
If there is anything else I can help you with, please let me know.
Yours sincerely,
Tamara | Customer Service Team
Reply from Aq Living
Best,
Thank you for posting your review.
How nice to learn that you are so satisfied with our service and our products!
We look forward to welcoming you back to our website or showroom in the future.
Kind regards,
Sanne | Customer Service Team
Sending the wrong chair.
I had ordered eight seats, There was a problem sending my order, the problem was resolved and they gave me a discount code to apologize. Thank you.
27 December 2023
Reply from Aq Living
Best,
Thank you very much for taking the trouble to post a review. First of all, I would like to offer my sincere apologies for the inconvenience you have experienced in this situation.
Meanwhile I have spoken to you by phone about the situation and was able to offer you an appropriate solution. In the future I would like to welcome you again in our shop.
With kind regards,
Marloes
Team customer service.
High quality products for affordable…
High quality products for affordable price, super fast delivery, flexibility, excellent customer service.
12 December 2023
Reply from Aq Living
Dear,
Thank you for posting your review.
How nice to learn that you are so satisfied with your product and the quick delivery.
We look forward to welcoming you back to our showroom or website in the future.
Kind regards,
Sanne | Customer Service Team
The bed was perfect for the price
The bed was perfect for the price. I love . I would ask again
4 December 2023
Reply from Aq Living
Beste mevrouw Van der velde.
Bedankt voor uw beoordeling. Wat spijtig om te vernemen dat uw bestelling nog niet is geleverd. Zojuist heb ik u getracht telefonisch te bereiken, helaas kreeg ik geen gehoor. Ik zou graag met u in contact komen om de situatie te bespreken en samen naar een gepaste oplossing te kijken. Als u mij hiervoor zou willen terugbellen op ons telefoonnummer: 0882266300, dan hoop ik snel met u in contact te komen en de situatie tot een goed eind te brengen.
Met vriendelijke groet,
Kiki | Team klantenservice.
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