Fair Priced. Seems expensive as a quarterly bill, but when broken out to a monthly or daily price, cost seems to be competitive with other companies. Photos provided to show work areas were treatmen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was sent a repeat representative to take care of the inside and outside of my house, so I didn't have to worry about telling him what I needed taken care of. I was able to say hello, that I was so h... See more
Company replied
Oh, hi! I just sent an email--so far I'm happy with Aptive. Their customer service reps and technicians have been kind, friendly, and I feel genuinely concerned about my issues. My next visit will be... See more
Company replied
Great service! Text alert for monthly appointments. Employees are always friendly and assertive. Never a cancellation. Big plus, they treat my garden for aphids upon request. No bugs in my house a... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
1049 E Nakoma St, 78216, San Antonio, TX, United States
- 12107962851
We overthink pests so you don't have to.
4.4
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Deceptive practices
Deceptive practices! Theft of the elderly!
They tell you one time 39.00 service will come back to talk contracts. Elderly do NOT know they sign up for 24 months and 199.00 cancel fee. Elderly does not read they have class action lawsuits. I will be telling everyone do NOT use aptiva !!!!
24 June 2026
Unprompted review
Reply from Aptive Pest Control - San Antonio
Hi Cindy,
Thank you for sharing your concerns. We're sorry to hear that this was your perception of your experience with Aptive.
We take transparency seriously and strive to ensure that service agreements, pricing, and terms are clearly communicated before any enrollment is completed. We understand the importance of making informed decisions, especially for senior customers, and we would appreciate the opportunity to review the situation further. Please reach out to socialmedia@goaptive.com directly so we can learn more and ensure your concerns are properly handled.
-Jasmine, Aptive Care Team
Alex with Aptive
Alex did a great job servicing our home. He asked if we had any concerns and addressed them during his service.
17 June 2026
Reply from Aptive Pest Control - San Antonio
Hi there,
Thank you for sharing your experience! We’re so glad to hear Alex provided such great service and took the time to listen to your concerns and address them thoroughly during the visit.
At Aptive, we take pride in making sure every service is personalized and responsive to what matters most in your home. We truly appreciate your trust in us, and we’ve got your pest concerns handled!
-Jasmine, Aptive Care Team
Happy
I was sent a repeat representative to take care of the inside and outside of my house, so I didn't have to worry about telling him what I needed taken care of. I was able to say hello, that I was so happy to see him, that I needed the inside and outside taken care of, and what I had seen. He took care of everything, and I was very happy!
7 June 2026
Reply from Aptive Pest Control - San Antonio
Hi Christina,
Thank you for sharing this wonderful feedback. It’s great to hear that having a familiar service professional made the process easy and stress-free, and that you felt comfortable communicating your concerns right away.
We’re especially glad he took care of both the inside and outside of your home thoroughly and that you were happy with the results. At Aptive, experiences like this are exactly what we aim for. We’ve got this handled, and we appreciate you trusting us to take care of your home.
-Jasmine, Aptive Care Team
Richard explained carefully what he was…
Richard explained carefully what he was going to do, did it quickly and documented it at conclusion.
12 June 2026
Reply from Aptive Pest Control - San Antonio
Hi there,
Thank you for sharing this. We’re really glad to hear Richard took the time to clearly explain the service, worked efficiently, and provided documentation at the end of the visit.
We appreciate your trust in Aptive. We’ve got this handled, and we’ll keep making sure every visit is clear, efficient, and well documented.
-Jasmine, Aptive Care Team
Great service!
Showed up on time, was polite and professional, completed the service in a timely manner.
8 June 2026
Reply from Aptive Pest Control - San Antonio
Hi Darryl,
Thank you for sharing your experience with Aptive. We’re glad to hear your service professional arrived on time, was polite and professional, and completed the work efficiently.
We appreciate your trust in us and are happy to keep things handled so your home continues to receive reliable, timely care with every visit.
-Jasmine, Aptive Care Team
My appointment was from 8-12
My appointment was from 8-12. I Lost most of my day waiting for your technician to show up to treat my yard. I called your customer service number and spoke to a lady by the name of Sunshine. She said she sent your tech a message as to why he is late and for him to text me as to status. Here it is two hrs later and no response whatsoever! No call, no text. nothing. This situation has happened more than once. You can look up my file and see i've been a customer of yours for years. My address is 2927 Sunday Song, San Antonio, Texas, 78245. Looking forward to seeing a response to this letter. Frank Rodriguez
( finally had a tech show up about 6pm.)
30 May 2026
Reply from Aptive Pest Control - San Antonio
Hi Frank,
Thank you for taking the time to share this, and for being a long-time Aptive customer. We’re truly sorry for the significant delay, the lack of timely communication, and the frustration this caused after you had already set aside time for your appointment.
At Aptive, we aim for every visit to be fully handled with clear, proactive updates so you’re not left waiting or unsure about arrival timing. What you described, especially the missed communication and repeated delays, does not reflect the standard we strive to deliver.
We take this seriously and would like the opportunity to review your account and this service visit in detail so we can understand what went wrong and ensure it is properly addressed. Please reach out to socialmedia@goaptive.com directly so we can make this right and ensure your future service is handled much more reliably.
-Jasmine, Aptive Care Team
Love Aptive
Each individual that has ever come out to service our address has always been courteous, extremely helpful and always respectful and considerate since we have dogs and a cat. Always an excellent job.
22 May 2026
Reply from Aptive Pest Control - San Antonio
Hi Nora,
Thank you for the wonderful feedback! We’re so glad to hear every service professional who has visited your home has been courteous, helpful, and respectful, especially with your dogs and cat. It means a lot to know you’ve consistently had such a positive experience.
At Aptive, our goal is to make sure everything is handled with care, respect, and attention to your household’s needs so you and your pets feel comfortable throughout the service. We truly appreciate you choosing Aptive and taking the time to share your experience.
-Jasmine, Aptive Care Team
The company suddenly failed to perform as in the past…
The company performed as promised for 11 months on a 12 month contract. But then they suddenly apparently could not deliver the type of services Aptive had been delivering previously at the end of the one year mark, so I’ve cancelled the contract due to their failure to (1) inform me of appointments in advance so they could get inside and treat the interior of my home as well as the exterior. (2) They failed to announce when they were on the way so I could allow entrance to them. (3) They failed to ask which areas might need special attention. (4). They failed to inform me where the mosquito traps had been placed. They switched product for mosquitos and neither product worked. We had never experienced mosquito issues in 49 years in the acre, but they may have created a new problem. (5) They suddenly failed to communicate with photos after treatment showing the areas treated on the property.
On a positive note, they were good about not treating bees, wasps nests, dirt dabbers and bat houses, as requested, unless the last two techs failed to honor that request.
They did offer a 50% off discount for an additional six months after they began to fail to perform, due to my call and complaint about how services had suddenly declined, but I only wanted the service to revert to the previous 11 months.
I have just cancelled (end of May 2026) yet they continue to send appointment notes now (over correction) even though it’s not time for them to treat, and now they want to charge a fee, even though they attached six months at half price due to my request to cancel services as of now. I hope they can remedy their situation. They were great until they weren’t.
9 May 2026
Reply from Aptive Pest Control - San Antonio
Thank you for taking the time to share such detailed feedback with us, Patricia. We appreciate hearing that your experience during the majority of your service was a positive one and that our team was able to meet your expectations for much of your time with Aptive.
At the same time, it’s disappointing to hear that the level of communication and service you had come to expect did not remain consistent, particularly regarding appointment notifications, treatment communication, and addressing your specific concerns. We understand how frustrating it can be when the experience changes after a long period of satisfactory service.
We’d like the opportunity to review the concerns you've raised, including the communication issues, treatment concerns, and questions surrounding your cancellation and account status, if that's something you'd be open to. Please email socialmedia@goaptive.com with your service address and any additional details you'd like to share so our team can take a closer look. We’d appreciate the chance to make sure your concerns are properly addressed!
-Alexis, Aptive Care Team
Our technician was informative and did…
Our technician was informative and did the job requested.
20 May 2026
Reply from Aptive Pest Control - San Antonio
Hi there,
We really appreciate you taking the time to share this. It’s great to hear your service professional took the time to explain things clearly and made sure the job you needed was done right, that kind of follow-through really matters to us at Aptive.
We like keeping things simple and dependable for our customers, so it’s good to know your visit felt that way. You can always count on us to keep things handled with care and consistency each time we come out.
-Jasmine, Aptive Care Team
No one came out to my house
No one came out to my house. I’ve tried contacting aptive and never recieved an answer. The last person who came out to service our home a few weeks ago lied and said Aptive no longer does granules. After this contract is up i’m not renewing with them and am going to find a better pest control company.
19 May 2026
Reply from Aptive Pest Control - San Antonio
Thanks for taking a moment to bring this to our attention, Analise. It's really disheartening to hear about the lack of follow-up and the difficulty reaching someone for assistance, especially after feeling uncertain about what was completed during your recent service.
We understand how frustrating it is when communication breaks down and expectations around service aren’t clearly handled as expected, and we'd really like to help. If you’re open to it, please send your service address and any additional details to socialmedia@goaptive.com so the team can review your account and recent visits further. We're here for you!
-Alexis, Aptive Care Team
Fair Priced
Fair Priced. Seems expensive as a quarterly bill, but when broken out to a monthly or daily price, cost seems to be competitive with other companies. Photos provided to show work areas were treatment applied. Only had outside service. Not sure if price includes indoor treatment.
8 May 2026
Reply from Aptive Pest Control - San Antonio
This is great to hear, Mike! It's wonderful to know that you feel the service is fairly priced and that breaking it down over time makes it feel more competitive. It’s also great to know the photo updates showing treatment areas were helpful and clear. We understand there’s some uncertainty around what’s included, and our team is always happy to clarify service details anytime. We truly appreciate you being a part of Aptive and look forward to handling your pest control needs for years to come!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - San Antonio
We appreciate you sharing this, Beth! It’s great to know the appointment was punctual and that the work was completed professionally and reliably. Your satisfaction means a lot to us, and our team here at Aptive looks forward to protecting your home from pests for years to come!
-Alexis, Aptive Care Team
You all don't pay attention nor follow …
You all don't pay attention nor follow instructions. My file should have notes to say never schedule a treatment during the week. I'm a school teacher & never home until 5 or so. This appt n needs to be rescheduled & no one has costed me YET !!
15 May 2026
Reply from Aptive Pest Control - San Antonio
Thank you for letting us know about this, Anna. We understand how frustrating it is when scheduling doesn’t reflect your availability, especially with a clearly communicated preference like being home after 5 PM.
We also hear your concern about needing appointments to be rescheduled and not wanting repeated scheduling issues moving forward. That’s something that should be accurately noted on your account and followed consistently.
We’ll ensure your preference for evening service is taken into account in future scheduling and reviewed for correction in your file. If you’d like us to double-check your upcoming appointment or make immediate adjustments, please contact socialmedia@goaptive.com with your service address so we can help get this corrected. We're here for you!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - San Antonio
Hi James,
Thank you for taking the time to share this kind feedback. We’re thrilled to hear your Aptive service professional stood out as one of the best of the best, that’s exactly the level of service we strive to deliver on every visit.
We truly appreciate your trust in Aptive, and we’ve got this handled on our end to keep that high standard going strong for you and your home.
-Jasmine, Aptive Care Team
We didn't know that we had an…
We didn't know that we had an appointment scheduled up to rarely send out notifications. And if they say they do, it's not coming to my email or Spam folder, cause I check. So all of a sudden, we have a technician showing up at our house and if we weren't home, we wouldn't get any spraying on the inside of the house, which is where we're really concerned about ants, spiders, scorpions. And all the other bugs, so it's just really inconvenient to not have any input in the scheduling process.
12 May 2026
Reply from Aptive Pest Control - San Antonio
Thanks for taking a moment to share this with us, Richard. We sincerely apologize for the inconvenience you've experienced with our notifications. We strive to ensure that our services are seamless and convenient for our customers, and it's clear that we fell short this time around.
We understand how important it is for you to have control over your appointment schedule, especially when dealing with concerns like ants, spiders, and scorpions inside your home. Please rest assured that we've got this handled. We are actively reviewing our notification system to ensure that our communications are reaching you effectively and in a timely manner.
Your experience is important to us, and we are committed to making improvements. If there is anything specific you would like us to address or if you have any further concerns, please feel free to reach out directly to socialmedia@goaptive.com, including your service address. We value your trust and are eager to provide you with the service you expect and deserve!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - San Antonio
It's absolutely wonderful to know that you've had such a great experience with our service so far! Your satisfaction means the world to us, and you can count on our team to continue doing what's needed to ensure your concerns are handled to the best of our ability. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Technician was lacking knowledge and…
Technician was lacking knowledge and did not do a complete job. He told me was trained on the traps and after checking he was not setting them up correctly based on the manufacturer web site. Not happy with the service this time and will see if it changes next time.
8 May 2026
Reply from Aptive Pest Control - San Antonio
Thank you for taking the time to share this, Craig. We’re sorry to hear that your recent treatment didn't meet expectations and that there were concerns about the setup and use of traps during the visit. We understand how important it is to feel confident that the work being done is both thorough and properly executed.
We appreciate you noting that you’ll be monitoring future visits, and we’d like the opportunity to review this service experience if you choose. When you have a moment to spare, please contact socialmedia@goaptive.com with your service address and any relevant details so we can take a closer look.
We appreciate you bringing this to our attention and hope to hear from you soon.
-Alexis, Aptive Care Team
Great customer service and quick to…
Great customer service and quick to respond if any issues arise.
1 May 2026
Reply from Aptive Pest Control - San Antonio
We really appreciate your feedback, Greg! It's wonderful to hear you’ve experienced great customer service and quick responses whenever issues come up. Being reliable and attentive when something needs follow-up is very important to us, and it’s great to know that’s been your experience. We truly appreciate you choosing Aptive to handle your pest control needs!
-Alexis, Aptive Care Team
Arrived for Morning Appointment!!!
Each time I request a morning appt, the tech always arrives in the afternoon. I have called to complain several times - no change. This time Jesse arrived early and he did a great job!
6 May 2026
Reply from Aptive Pest Control - San Antonio
Hi Carol,
Thank you for taking the time to share this feedback. I’m glad to hear Jesse arrived early and did a great job for your service visit, I’ll be sure to pass that along to him.
I also want to acknowledge your frustration around requesting morning appointments and still having service professionals arrive in the afternoon, especially after you’ve already reached out about it before. That kind of consistency matters, and I understand how disappointing it must feel when it hasn’t been reflected in your experience.
At Aptive, we aim to make scheduling dependable and straightforward so you can plan your day with confidence, because when your service is set up right, it should feel like it’s handled without the back and forth. I truly appreciate you bringing this to our attention again, and I’d encourage you to reach out so we can take a closer look and work on improving that consistency for you going forward.
-Jasmine, Aptive Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.