I think we have more bugs since using this pest control service than what we had before. When the agreement was signed we were told they treat the whole yard, that was a lie. They only treat up to a c... See more
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When an issue comes up between regular appointments they are always ready and willing to send somebody out as soon as possible to take care of the current issue. The guy that does my house most of the... See more
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They are VERY big on surveys and will someday realize how annoying that is to the customer. The work was done on the scheduled day. The technician asked about bug issues and followed through with th... See more
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The person performing the treatment lets you know a head of time when they are arriving at your home. Additionally, they take pictures the areas they treat and ask if there are any areas of concern a... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
6900 Phillips Hwy, Ste 20, 32216, Jacksonville, FL, United States
- 19049776551
We overthink pests so you don't have to.
4.2
Great
89 reviews
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Customer service non-existent after you…
Customer service non-existent after you sign up. Given incorrect information regarding "contract" (ie I was told there was no contract and could cancel any time), but when I went to cancel, there is no way to do so, and the contract that I "signed" was virtually created after being told something completely different. My fault for trusting the salesman and not insisting to see what I was signing.
22 November 2025
Reply from Aptive Pest Control - Jacksonville
Hi Bethany,
Thank you for taking the time to share this. I can imagine how frustrating it felt to expect one thing at sign-up and discover something different when trying to cancel. That’s not the experience we want anyone to have, and I appreciate you bringing it to our attention.
At Aptive, we want every customer to feel fully informed and supported from day one, so I’d really like to look into what happened here. I’d be happy to review your account with you, clear up any confusion around the agreement, and make sure everything is handled the right way moving forward.
If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can take care of this together. Thank you again for being part of the Aptive neighborhood and for giving us the chance to make things right.
-Jasmine
MY GUY EXPLAINED WHAT HE WAS DOING FOR…
MY GUY EXPLAINED WHAT HE WAS DOING FOR THE DAY AND WHY. REAL NICE.
3 December 2025
Reply from Aptive Pest Control - Jacksonville
Hi Lynn,
Thank you so much for sharing your experience! We’re glad to hear that your service professional took the time to explain what he was doing and why, while providing a friendly and positive experience. At Aptive, we take pride in clear communication and attentive service for every home. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Very friendly technician
Very friendly technician. Ira does a great job and if always willing to do the extra to make customer happy.
26 November 2025
Reply from Aptive Pest Control - Jacksonville
Hi Lonnie and Kathleen,
Thank you so much for sharing your experience and for being a part of the Aptive neighborhood! We’re thrilled to hear that Ira provided friendly, thorough service and went the extra mile to make sure you were happy.
We truly appreciate your feedback and your trust in Aptive to protect your home. Thank you again for choosing us, we’re always here to help!
-Jasmine
Detailed and competent
Aptive are well detailed in the process of servicing my property and are timely. I am a returning customer and glad to be back.
31 October 2025
Reply from Aptive Pest Control - Jacksonville
Hi Brandon,
Thank you so much for sharing your experience! We’re thrilled to hear that our team is thorough and timely in servicing your property. It’s wonderful to welcome you back as a returning customer, and we truly appreciate your continued trust in Aptive.
We look forward to continuing to provide reliable, professional pest control and keeping your home protected.
-Jasmine
Dwayne was thorough and accommodating…
Dwayne was thorough and accommodating regarding my requests for exterior.
30 October 2025
Reply from Aptive Pest Control - Jacksonville
Hi Jan,
Thank you for sharing your experience! We’re thrilled to hear that Dwayne was thorough and accommodating while addressing your requests for exterior service. At Aptive, we take pride in providing personalized, attentive service to ensure every home is well-protected.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home comfortable and protected.
-Jasmine
Went back to get areas that were…
Went back to get areas that were requested. Found mounds in driveway.
21 October 2025
Reply from Aptive Pest Control - Jacksonville
Hi there,
Thank you for sharing your experience. We understand how concerning it must have been to find mounds in your driveway even after requesting follow-up service. That’s not the thorough care we aim to provide at Aptive. We’d like the opportunity to address this promptly and make sure the requested areas are properly treated. Please reach out to us at socialmedia@goaptive.com so we can schedule a follow-up visit and resolve this for you. We appreciate you being a part of the Aptive neighborhood and giving us the chance to make this right.
-Jasmine
They get the job done
They are VERY big on surveys and will someday realize how annoying that is to the customer. The work was done on the scheduled day. The technician asked about bug issues and followed through with the information. I guess I’m supposed to get all excited about pest control and jump up and down over this mundane experience.
25 October 2025
Reply from Aptive Pest Control - Jacksonville
Hi Judith,
Thank you for sharing your feedback. We understand that frequent surveys can feel overwhelming, and we appreciate your honest perspective. We’re glad to hear that the service was completed on schedule and that our service professional took the time to address your concerns and provide helpful information.
At Aptive, we strive to balance thorough communication with respecting our customers’ time and preferences. Your feedback is valuable as we continue to improve our service experience. We truly appreciate you being part of the Aptive community and look forward to continuing to provide reliable and professional pest control for your home.
-Jasmine
Finally
I want to say when the tech did arrive he did a great job of informing me of what he was doing. He deserves 5 stars. As for Aptive CS as a whole I give 3 stars because if was painful getting my service completed. I had to call twice to get my service scheduled. I got an email telling me the Aptive was coming on the 14th of Oct. When they did not show I found it was rescheduled for the 28th with out notification. I called an it was rescheduled for the 15th between 8-12. At 12:20 I called letting them know the tech had not come. The CS said she would contact the tech. I was then texted by a tech letting me know he was going to come. This was just the 3rd visit by Aptive, and I do hope this does not become a normal practice.
16 October 2025
Reply from Aptive Pest Control - Jacksonville
Hi Tina,
Thank you for taking the time to share your feedback. I’m glad to hear that your service professional did a great job and provided clear information during the visit, and I’ll be sure to pass along your 5-star kudos.
I sincerely apologize for the confusion and frustration you experienced with scheduling and communication. I completely understand how inconvenient it was to have appointments rescheduled without notification and to have to follow up multiple times. This is not the level of service we aim to provide at Aptive, and your experience is certainly not the standard we want for our customers.
We take feedback like yours seriously and are reviewing our scheduling and communication processes to prevent situations like this in the future. Your satisfaction is important to us, and we are committed to making your experience smoother going forward.
Thank you again for being a part of the Aptive neighborhood and for giving us the opportunity to improve.
-Jasmine
Always a good experience dealing with Aptive!
Dealing with Aptive Pest Control is always a pleasure. I am informed on the treatment date and notified when the operator is near my location. I receive photos of the areas treated if I am not home and have had good correspondence and results.
30 September 2025
Reply from Aptive Pest Control - Jacksonville
Hi Suzanne,
Thank you for taking the time to share your experience. We’re thrilled to hear that our communication, notifications, and service have met your expectations. At Aptive, we take pride in providing not only effective pest control but also a seamless and informative experience for our customers.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
He didn’t get to my house till after…
He didn’t get to my house till after 6:00pm. It’s bad enough to wait 8 till 5, but after 5:00 if outrageous!
Customers in Swansboro need more flexible times!
27 September 2025
Reply from Aptive Pest Control - Jacksonville
Hi Jill,
Thank you for sharing your feedback. I’m very sorry to hear about the inconvenience of your appointment arriving later than expected. At Aptive, we strive to provide timely and flexible service, and I understand how frustrating it can be when our schedule doesn’t align with your day.
We genuinely appreciate your feedback, and I’ll make sure it’s shared with our team as we continue to look for ways to improve scheduling for our customers in Swansboro. Thank you for being part of the Aptive family, and we hope to provide a better experience moving forward.
-Jasmine
I've only hd two treatments
I've only hd two treatments, but so far everything has been good . I would like to have a smaller than four hours time frame for them to come.
26 September 2025
Reply from Aptive Pest Control - Jacksonville
Hi Sherry,
Thank you for sharing your experience! We’re glad to hear your treatments have been going well so far. We understand how valuable your time is, and we appreciate your feedback regarding the appointment window. While we work to provide flexible scheduling, we’ll review your request to see how we can make your visits even more convenient. We truly appreciate you choosing Aptive and being part of our neighborhood.
-Jasmine
Good service so far!
27 September 2025
Reply from Aptive Pest Control - Jacksonville
Hi Patricia,
Thank you for sharing your feedback! We’re glad to hear that your experience with Aptive has been positive so far. At Aptive, we take pride in providing reliable, thorough, and effective pest control for every home.
We truly appreciate your trust and look forward to continuing to protect your home with the high standards you expect from Aptive.
-Jasmine
Great Service
Since the beginning, Aptive has given excellent service, and the technicians are very professional and courteous
26 September 2025
Reply from Aptive Pest Control - Jacksonville
Hi Ava,
Thank you for sharing your feedback! We’re thrilled to hear that Aptive has consistently provided excellent service and that our service professionals have been professional and courteous. At Aptive, we take pride in delivering reliable, thorough, and high-quality pest control while ensuring our clients feel valued and confident in the protection of their homes.
We truly appreciate your trust in Aptive and look forward to continuing to provide exceptional service for your home.
-Jasmine
Top level pest service
The front-line technicians are very cordial and thorough.
The Aptive team is responsive. I’ve had some scheduling issues and they do listen to my complaints in the past and are looking to improve that aspect.
Sometimes they are tough to get on the line when I call - that’s my only complaint.
12 September 2025
Reply from Aptive Pest Control - Jacksonville
Hi Ron,
Thank you for sharing your feedback and for being a valued Aptive customer. We’re glad to hear that our service professionals are cordial, thorough, and that our team has been responsive to your concerns. We sincerely apologize for any difficulty you’ve had reaching us by phone and appreciate your patience as we work to improve our communication and scheduling processes. Your input helps us continue to enhance the experience for all our customers, and we look forward to keeping your home comfortable.
-Jasmine
They do not do a great job like they…
They do not do a great job like they use too years ago when I started using there service they have gone down in the past few years
9 September 2025
Reply from Aptive Pest Control - Jacksonville
Hi Stephanie,
Thank you for sharing your feedback. We’re genuinely concerned to hear that your recent experiences with Aptive haven’t met the high standards you’ve come to expect over the years. We take pride in delivering thorough, professional service, and it’s clear we may have fallen short in your case. We’d like the opportunity to address your concerns directly and ensure your service reflects the quality you remember. Please reach out to our team at socialmedia@goaptive.com so we can review your account and work toward making things right. We truly appreciate your loyalty to Aptive and hope to restore your confidence in our service.
-Jasmine
Pleased as Always
The tech was very personable, professional and sent pictures of areas where he had to treat. I was pleased with the work as I have always been.
29 August 2025
Reply from Aptive Pest Control - Jacksonville
Hi Connie,
Thank you for sharing your experience! We’re glad to hear that our service professional was personable, professional, and thorough in keeping you informed with photos of the areas treated. At Aptive, we take pride in providing detailed, reliable service and it’s wonderful to know that your experience continues to meet your expectations. We truly appreciate you being part of the Aptive neighborhood and look forward to keeping your home protected.
-Jasmine
I get a heads up the day before they…
I get a heads up the day before they are coming and on the day of I receive a text asking if there are any specific concerns they need to address. They know I have dogs so they let me know they are there so I can lock them in the house. And now I get a pictorial of what they have done too.
23 August 2025
Reply from Aptive Pest Control - Jacksonville
Hi Kriste,
Thank you for sharing your feedback! We’re thrilled to hear that our team keeps you informed before and during service, addresses your specific concerns, and takes care to ensure your pets are safe. Providing detailed updates, including photos, is part of how we strive to deliver thorough, transparent, and attentive service. It’s wonderful to know our efforts are making your experience with Aptive seamless and reassuring.
-Jasmine
Reply from Aptive Pest Control - Jacksonville
Hi there,
Thank you for sharing your experience! We're thrilled to hear that our customer service and thorough approach from our service professionals have stood out to you. At Aptive, we’re committed to providing detailed, high-quality pest control with a personal touch, and feedback like yours lets us know we’re on the right track.
-Jasmine
The treatments really work!
Having Aptive do our outside pest treatments have made such a difference on our GA property!
15 August 2025
Reply from Aptive Pest Control - Jacksonville
Hi Ellen,
Thank you for sharing your experience! We’re thrilled to hear that our outside pest treatments have made such a positive difference on your property in Georgia. At Aptive, our goal is to provide effective pest protection that helps you enjoy your home and outdoor spaces with confidence.
We truly appreciate you choosing Aptive and look forward to continuing to protect your property.
-Jasmine
The company is punctual and reliable
The company is punctual, reliable, and has the right treatment for those pesky bugs. I am new to this company but I feel they do an amazing job.
7 August 2025
Reply from Aptive Pest Control - Jacksonville
Hi Lisa,
Thank you for sharing your experience with Aptive! We’re thrilled to hear you’ve found our team punctual, reliable, and effective at tackling those pesky bugs. It means a lot that even as a new customer you’re already seeing the results we strive to deliver. We’re grateful to have you as part of the Aptive neighborhood and look forward to keeping your home protected!
-Jasmine
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