Appliance Source Reviews 57

Horrible staff. Very slow in coming back to you. Won't let you return something without scamming you.

False advertising!!! Do not use these time-wasters. I ordered an oven on Black Friday as they appeared to be cheaper than all other suppliers, not by a huge amount but just enough to attract my attention. They also claimed the item was ‘in stock’ which was clearly not true. 2 days before the delivery date I received an email saying my delivery was put back a week. Then again the next week another email saying they were unable to source my order at all and Bosch couldn’t give them a restock date. Overall 3 weeks wasted and missed all the other deals so ended up costing me £50 more than if I’d gone with a high street company (who had more than 40 of them in their warehouse when I re-ordered the same model with them that night!). Do not use them. No apologies over email, just a standard email template. I feel sorry for the people working here as their job satisfaction must be close to zero!

I will be checking my bank statements to ensure the refund matches what I paid or it’s a quick online process to the Small Claims court!

Ordered a 1K cooking hub, but before completely unpacking it, I realised it was the wrong size (my fault). I was then unfortunately outside the 14 day return period as our building project was not running on schedule. By then they however rejected taking it back despite the fact that: a) the model is current, b) I offered to buy another similarly priced product, c) pay for the return and d) accept admin. I understand there is a 14 day return window, but what do they have to loose? Make their margin twice? Back to buying from Amazon, John Lewis and AppliancesDirect

Purchased a Smeg juice blender for my daughters birthday to be told now out of stock and i have to wait 3-5 working days to get a refund. Terrible service from a terrible Company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Be warned, the prices are too good to be true. Appliance Source will happily advertise items they don't have in stock, take your order and your money, then after 4 or 5 days send an email saying they have sold out and don't know when the manufacturer will be able to supply. This has just happened to me with a Bosch induction hob, but sure enough when I Google the model number they're still advertising and still taking orders. I have replied to the email asking for an immediate refund. Response currently awaited. Seriously, DO NOT BUY FROM THIS RETAILER.

We purchased a coker hood from this company. We had nothing but trouble with it from new. We reported this to Appliance Source soon after it was installed because it didn't filer as it should and badly stained our ceiling. They immediately asked us to deal directly with the manufacturers which we did. Upon reflection this tactic was simply a way for Applince Source to avoid having to provide a refund i.e. passing the buck!.
Over a year later the manufacturers have failed to rectify the fault and we are left with a huge stain on our kitchen ceiling.
We have forwarded an engineers report saying that the hood is faulty but, in spite of us following appropriate procedures Appliance Source have stated that they will "fight tooth and nail" to avoid giving us a refund.
My advice is STAY WELL CLEAR of this company. They offer competitive prices but if anything goes wrong - TOUGH!!

Good prices, but slower than some others when delivering. This company is OK if you can take a 2 week lead time.

Great service and price. I phoned to check stock and spoke to a friendly lady. She confirmed they had stock and could deliver within next few days.

My order arrived on time and in good condition. I would use again.

Excellent value on SMEG coffee machine. Although not in stock delivered in 7 days. Also called to check about delivery and spoke to assistant informing me of delayed dispatch due to out of stock. (I had missed the email for this.

Delivered undamaged and well packaged. Will use again.

If I could give it '0' score I would. I have had to cancel my order as they will only deliver the item outside the house. Being a women on my own I said I wouldn't be able to lift it up one step and then lift it into the door way. I only wanted it lifting into the doorway of the house and then I could push it to the room I needed it to be. They said that's not possible, it will be left outside. I think that's a disgusting service and a way to treat people. I was told well most companies only deliver to the outside which is totally incorrect as I have two other appliances (free delivery) coming and on their website it says they will deliver to a room of your choice. This is a two-bit company and I would avoid at all cost!!!

don't trust this place , they advertise cookers, take your money then email you to say they are discontinued , which is a complete lie! when i got my money back it was less 80 pounds!
brought the cooker elsewhere and according to rangemaster its not dscontinued !

I am writing this review for any person thinking of purchasing any item from this retailer. Do your research first and pay £20 - £25 extra from a reputable seller.
The company clearly takes no responibility under the Sale of Goods Consumer Rights Act 2015. They do everything possible to blame you as a customer for faulty goods. They try to impose a 48hr checking rule which is not enforceable by law.
They will even have the audacity to accuse the buyer as causing any damage. They even go further and try to say that the manufacture cannot do anything to help. The company needs to fully understand and comply with the Consumer Rights Act 2015. It takes no resonsibilty whatsoever. In my own situation I am now forced to take legal action against this company for the delivery of damaged goods.

Please Please take note of what I have written. I did the unfortunate thing and googled on price. In hindsight I wish I had purchased elsewhere. Please dont be put into a position like us. THEY HAVE NO RESPECT FOR YOU AS A COMPANY & DO NOT COMPLY WITH THE LAW.

PLEASE BUY FROM SOMEONE ELSE REGARDLESS WHAT APPLIANCE SOURCE MAY SAY

Ordered a Belling gas oven on Tuesday evening and it was delivered Thursday. It was nearly £100 cheaper than anywhere else, communication was great and I was able to pick my delivery day once I telephoned the carriers as advised. The oven was delivered well packaged and although the driver could only deliver to the door it was free delivery so worth it. All in all it was quick, cheap and a good service.

The lady on the phone was very helpful when checking stock and my item got delivered next day as advised. Would use again. Very competitive prices.

This company will take payment and then disregard you completely. I had a cooker delivered, it is faulty and has been unhooked from the gas and noted as 'dangerous' by a Belling Engineer, this company has completely washed their hands of me as a customer now they have my money. Absolutely shocking customer service! I have had the cooker less than 48 hours and will not be able to use it for the next 12 days! AVOID APPLIANCE SOURCE LIKE THE PLAGUE!!!

I tried to purchase several items from Appliance Source. I was issued with a full invoice stating what I had purchased including delivery. In addition, my credit card was debited for the full amount.
I received an email later in the day requesting a further £28 because I lived in Scotland. I actually live in Edinburgh which is hardly the Highlands or Islands. In any case, I had already been billed for delivery etc. I explained to the lady (Diane) that this was a breach of contract etc. She wasn't interested and simply stated pay it, or we will cancel the order.
Never witnessed such appalling customer (lack of) service. Avoid like the plague.

Was after a built in microwave oven. Found the one I was after on this site after being directed from Google Shopping. Thought delivery was a bit steep at £20 but the microwave was a good price. Bought item and paid with credit card. Received a purchase invoice confirming purchase. Next day I receive 2 emails from them telling me that the delivery cost is more expensive and they want a further £28 to deliver the microwave, citing small print in their delivery faq section. That would make a delivery cost of £48 for a microwave... The scary thing is I live right in the middle of the central belt of Scotland 20 miles from Glasgow and Edinburgh, it's hardly the end of the world - I can actually fly to London for the same price. However the most annoying thing is that they accepted the order, took payment and then emailed asking for more money, not once but twice. In the end I cancelled the order out of principle, but they refused to cancel over the phone. I had to write an email requesting cancellation. It will be interesting to see how long it takes to be reimbursed. You may ask why I have given 1 star, well I expect if you can collect an item from them then their advertised prices look quite good, but don't look to get anything delivered