Banner for A Place Like Home Ltd

A Place Like Home Ltd Reviews 

624
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful locations of the properties, making it incredibly easy to explore local attractions, cultural sites, and access public transportation. People also genuinely appreciate the exceptional team, noting that communication is prompt, friendly, and consistently helpful throughout their entire visit. Some reviewers were not happy with specific property maintenance aspects, mentioning older furnishings, worn-out items, or minor cleaning oversights in certain units. Travelers additionally noted that certain apartments lacked adequate ventilation or air conditioning, which could occasionally become uncomfortable during warmer seasonal weather. Guests also pointed out occasional external noise disruptions from nearby building works or surrounding areas.

What people talk about most

Location

Clients share positive opinions on location, expressing great satisfaction with the central and convenient... See more

Staff

Consumers find staff to be exceptionally helpful, frequently praising the prompt communication and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the well-equipped... See more

Service

Reviewers highlight positive aspects of service, consistently praising the responsive communication and... See more

Quality

Users describe positive interactions with quality, noting that the accommodations are generally comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conveniently located near Public transportation, Restaurants, Pubs, Cafes. Surrounded by Shops and Whole foods market right outside your flat. Ideal for exploring Parks and museums. This property h... See more

Rated 5 out of 5 stars

I found out about this company through a word of mouth some years ago and I've kept coming back to them when in need of a nice place where to stay in central London. The team is super professional... See more

Company replied

Rated 5 out of 5 stars

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are cle... See more

Rated 5 out of 5 stars

Wonderful stay! APLH was very responsive and helpful, starting from my first email inquiry through checkout. The property was as shown online, clean, and comfortable. APLH was communicative and proact... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service
  3. Holiday Apartment Rental
  4. Holiday Home
  5. Self-Catering Accommodation
  6. Vacation Home Rental Agency

Written by the company

Over 30 years of bespoke short-term rental services in Central London. Developed with a vision to offer the perfect alternative to a hotel, A Place Like Home has become the special link that connects people around the world with high quality properties in the heart of the Capital. We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle. A Place Like Home is run by a small but dedicated team of staff that ensures a personal touch in everything we do. Our goal is to ensure our guests create beautiful London memories from the moment they step into their new homes until the day they hand back the keys.

High quality holiday apartments in prime areas of Central London.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.
Since inception in 1990, this niche and specialist boutique offers the well-off traveller choice from the 200 luxury apartments and houses in top London locations such as Kensington, Chelsea, Knightsbridge, Notting Hill, Belgravia and Holland Park. All are close to either the museums, art galleries or endless places of interest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(624)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We were very pleased we spend an…

We were very pleased we spend an excellent week in the studio in Cliveland house. And there was a misunderstanding about the day of our departure and you solve it for us. Thank you so much

12 June 2024
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you very much for your review. We are delighted you had a great stay and hope to welcome you back soon.

All the best,
APLH

Rated 5 out of 5 stars

Cozy

Great support. Great house.
Perfect location.

29 May 2024
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you for your review! It is great to hear you enjoyed the house and location. We hope to welcome you back soon.
All the best,
APLH

Rated 5 out of 5 stars

A Place Like Home

A Place Like Home consistently offers excellent flats in desirable areas with professional support for your stay in London. They provide excellent value for your money especially when compared to the large online brokers.

8 May 2024
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you for your review! We are delighted to hear your positive feedback.

All the best
APLH

Rated 5 out of 5 stars

Perfect place to stay

Perfect place to stay, comfortable beds, well stocked kitchen supplies, clean, great location, roomy, geat tv selections, washer and full size dryer and great support from the management staff. Wonderful visit.

10 May 2024
Unprompted review
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Eileen

Thank you very much for your review. We are so pleased you had a wonderful stay.

All the best
APLH

Rated 5 out of 5 stars

Comfortable Flat - Ideal Location

We have rented flats through A Place Like Home on several occasions. They are always easy to contact and quick to respond to questions. This year our flat was on Culford Gardens, an ideal location. Less than 5 min to Sloane Sq Tube. A couple of blocks from a lovely pedestrian street with restaurants, coffee shops, bakeries. The flat was as described and very comfortable. A staff member met us at the flat on our arrival and went over the details re: wifi, recycling, towels/bedding changeover after the first week. It was also nice to have a doorman to ask questions of and have a chat with each day. On the first day the heat needed to be reset and Nick was able to give me instructions by email that solved the issue. Payments to the company are simple and straightforward. No hidden fees.

30 April 2024
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Lois

Thank you very much for your kind review. We are delighted to hear you had a great stay.

We hope to welcome you back soon.

All the best,
APLH

Rated 5 out of 5 stars

FIVE STAR COMPANY

We have rented a number of flats in London from "A Place Like Home" for the past decade - two or three times each year - and have always been 100% satisfied with their service. This is definitely a full-service management company, and they never disappoint. 5 Stars in Every Way

14 April 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Our experience with A Place Like Home was top notch. The website is well laid out and it was great having personal interaction in getting help picking the right place for our needs. We had a late night arrival, so they arranged for a driver to pick us up at LHR and the driver had the keys to the apartment which gave as peace of mind. The townhouse itself was beautiful, if anything the photos didn’t do it justice. It was so nice to come back to after a long day of sightseeing. Responsiveness was great - we had an issue with the WiFi code and they got back to us quickly with the correct code. I would not hesitate to use A Place Like Home again for future travels to London or recommend it to others.

23 March 2024
Rated 5 out of 5 stars

I had a great experience with A Place…

I had a great experience with A Place Like Home, when I traveled to London. Everyone that I dealt with, via email, or in person, was friendly and helpful. The apartment was wonderful and in a great location. I will definitely use them again!

22 March 2024
Rated 1 out of 5 stars

I have rented homes from APLH for many…

I have rented homes from APLH for many years and have always been 100% impressed by the quality of the places that always had that feeling of being at home as it was always all impecable and with all one needs in the kitchen etc and the very same comfort and elegance one has at home. For the first time the flat was disappointing, it was a basement with a very dirty staircase to access it, the kitchen was extremely poorly equipped, the bathroom was old with poor shower, the bed lining was oldish, the garden was a bit abandoned. Definitely quite far from what APLH had us used to before!

21 February 2024
Rated 5 out of 5 stars

The flat was exactly as described and…

The flat was exactly as described and photographed on the website. It met our needs as a base for London exploration and self-catering perfectly. Nick was unfailingly helpful and prompt in all our interactions. Highly recommended.

28 February 2024
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Ross,
Thank you for your review. We are so pleased to hear we could take the stress out of finding your London accommodation!
All the best,
APLH

Rated 5 out of 5 stars

Customer Service is paramount and A…

Customer Service is paramount and A Place Like Home delivers!

16 January 2024
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Trudy,
Thank you for leaving us such a lovely review! We are delighted to hear your feedback.
All the best,
APLH

Rated 5 out of 5 stars

Absolutely lovely flat in a wonderful…

Absolutely lovely flat in a wonderful location! Amazing pubs and restaurants nearby. We could not have asked for anything more (except for a few hooks around for wet towels:)

15 December 2023
Unprompted review
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Daniella,
Thank you for taking the time to leave us a great review. We are delighted to hear you had a lovely stay, and have we have passed your feedback on. We hope to welcome you back soon!
All the best,
APLH

Rated 5 out of 5 stars

Five Stars for A Place Like Home

A Place Like Home were fantastic from beginning to end. There attention to detail was excellent.

23 Ladbroke Crescent is a great flat, in a great area. The flat was clean, bright airy and well equipped, it certainly exceeded our expectations. we thoroughly recommend both the flat and A Place Like Home.

We will be back!

19 December 2023
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Charlie,
Thank you very much for taking the time to leave us a review! We are delighted to hear you loved the flat and area, and we hope to welcome you back soon!
All the best,
APLH

Rated 5 out of 5 stars

In the heart of Sloane Square

Lovely flat, great location, and Katya got everything off to a great start. Really helps to have Mick on site there too, for questions and problems.

13 December 2023
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Sarah,
Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear you had a great stay.
All the best,
APLH

Rated 5 out of 5 stars

A pleasure to work with

We've been using A Place Like Home for many years and have always been impressed by their friendly personal service. They go out of their way to match clients' schedules and preferences. Their collection of holiday lets in SW London has many gems in every size and price range. We highly recommend them.

10 December 2023
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear William,
Thank you for taking the time to leave us such a great review.
All the best,
APLH

Rated 4 out of 5 stars

Great location.

Great location.
Need a better spot to dine or work... table small a wobbly.
An extra towel each and more pillows would have made a difference.

5 December 2023
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Norman,

Thank you for taking the time to leave a review. Feedback is always so helpful and we have taken all your comments on board.

Please do let us know next time during your stay if there is an issue, we are always happy to supply extra towels and pillows for your comfort!

All the best,
APLH

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look