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A Place Like Home Ltd Reviews 

624
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful locations of the properties, making it incredibly easy to explore local attractions, cultural sites, and access public transportation. People also genuinely appreciate the exceptional team, noting that communication is prompt, friendly, and consistently helpful throughout their entire visit. Some reviewers were not happy with specific property maintenance aspects, mentioning older furnishings, worn-out items, or minor cleaning oversights in certain units. Travelers additionally noted that certain apartments lacked adequate ventilation or air conditioning, which could occasionally become uncomfortable during warmer seasonal weather. Guests also pointed out occasional external noise disruptions from nearby building works or surrounding areas.

What people talk about most

Location

Clients share positive opinions on location, expressing great satisfaction with the central and convenient... See more

Staff

Consumers find staff to be exceptionally helpful, frequently praising the prompt communication and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the well-equipped... See more

Service

Reviewers highlight positive aspects of service, consistently praising the responsive communication and... See more

Quality

Users describe positive interactions with quality, noting that the accommodations are generally comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conveniently located near Public transportation, Restaurants, Pubs, Cafes. Surrounded by Shops and Whole foods market right outside your flat. Ideal for exploring Parks and museums. This property h... See more

Rated 5 out of 5 stars

I found out about this company through a word of mouth some years ago and I've kept coming back to them when in need of a nice place where to stay in central London. The team is super professional... See more

Company replied

Rated 5 out of 5 stars

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are cle... See more

Rated 5 out of 5 stars

Wonderful stay! APLH was very responsive and helpful, starting from my first email inquiry through checkout. The property was as shown online, clean, and comfortable. APLH was communicative and proact... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service
  3. Holiday Apartment Rental
  4. Holiday Home
  5. Self-Catering Accommodation
  6. Vacation Home Rental Agency

Written by the company

Over 30 years of bespoke short-term rental services in Central London. Developed with a vision to offer the perfect alternative to a hotel, A Place Like Home has become the special link that connects people around the world with high quality properties in the heart of the Capital. We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle. A Place Like Home is run by a small but dedicated team of staff that ensures a personal touch in everything we do. Our goal is to ensure our guests create beautiful London memories from the moment they step into their new homes until the day they hand back the keys.

High quality holiday apartments in prime areas of Central London.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.
Since inception in 1990, this niche and specialist boutique offers the well-off traveller choice from the 200 luxury apartments and houses in top London locations such as Kensington, Chelsea, Knightsbridge, Notting Hill, Belgravia and Holland Park. All are close to either the museums, art galleries or endless places of interest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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4.7

All reviews

(624)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As usual everything was perfect

As usual everything was perfect
We already know the flat and a place like home give us as usual a first class service

2 October 2024
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Reply from A Place Like Home Ltd

Dear Guilio,
Thank you for your review! We are delighted you had another great stay.
All the best,
APLH

Rated 5 out of 5 stars

The staff at A Place Like Home was so helpful!!

The staff at A Place Like Home was so helpful in answering questions and sorting out issues. This made our stay seamless....thanks for a wonderful time!!

30 September 2024
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Reply from A Place Like Home Ltd

We are delighted you had a great stay.

We hope to welcome you back soon!

All the best,
APLH

Rated 4 out of 5 stars

Comfortable apartment in Kensington

Our apartment (3 floors) was very nice and we enjoyed it. One problem was the flight of stairs from the ground floor to the 1st floor which had no hand railing and was difficult for two old ladies to manage. Everything else was good. Especially appreciated was the air conditioning! It was also in a convenient location, only a couple of blocks from the High Street Kensington tube station and 2 grocery stores between the partment and the tube station.

18 September 2024
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Reply from A Place Like Home Ltd

Thank you very much for your review. We are delighted to hear you had a great stay, and found the location to be convenient.

Sorry to hear you found the stairs a bit tricky. We have put a note on our system so if you book another property with us in the future, we will ensure we discuss accessibility.

All the best,
APLH

Rated 5 out of 5 stars

Great crew

Always helpful

9 September 2024
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Reply from A Place Like Home Ltd

Thank you for your review! We are delighted to hear you were happy with the service.

We hope to welcome you back again soon.

All the best,
APLH

Rated 5 out of 5 stars

No Worries

I’ve been working with A Place Like Home since the early 1990’s and have never been disappointed in either the flats or the service. I’ve outlasted several bookers but for years now Nick has been most responsive and attentive.
I’ve recommended A Place Like Home to several people and will continue to do so.

12 September 2024
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Reply from A Place Like Home Ltd

Dear Judy,

Thank you very much for your wonderful note, and for continuing to be a huge support to A Place Like Home.

We hope to welcome you back soon!

All the best,
APLH

Rated 5 out of 5 stars

Truly a place like home!

This is my third time renting a place through a place like home and like always, everything was great.

Nick is a gem of a person and replies within minutes to every query.

I loved all the properties i stayed at but my recent one draycott place was an exception. Cosy and elegant.

The car service they arrange is very punctual and value for money.

Highly recommend this company.

18 September 2024
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Reply from A Place Like Home Ltd

Thank you very much for your fantastic review. We are delighted to hear you had a wonderful stay in Draycott Place!

We hope to welcome you back very soon!

All the best,
APLH

Rated 5 out of 5 stars

Can depend on A Place Like Home for…

I have turned to A Place Like Home for London vacation rentals many times over the last 15 years or so. My experiences have been mostly very positive. On my most recent trip, I worked with Nick Brandler, who found a flat for me on rather short notice, helped me extend the reservation when my plans changed fairly last minute, and super appreciated- made sure I could get into the flat when I arrived early on a Sunday morning after an overnight flight from the US. This was so helpful and made a world of difference.

3 September 2024
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Reply from A Place Like Home Ltd

Thank you very much for your review! We really appreciate your feedback and are delighted we could help when your plans changed.

We hope to welcome you back soon!

All the best,
APLH

Rated 4 out of 5 stars

A lovely week in London

The staff answered to the questions that I sent by email were always quick and full. The greeter who met us at the property, was very kind and helpful. Unfortunately, as he immediately told us, there was no hot water in the master bedroom bathroom.
Anyway, I must say that I have been using "A Place Like Home" for several years and have always had a good experience.

11 September 2024
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Reply from A Place Like Home Ltd

Dear Stefania,
Thank you for your review. Apologies once again for the hot water issue but I am glad we could resolve it quickly and we are delighted you had great stay.
All the best,
APLH

Rated 5 out of 5 stars

An enjoyable stay

The property was tasteful, exactly as described, well located near Sloane Square and in a quiet residential street. The facilities, including bed linen and towels, were excellent. We enjoyed our stay.

31 August 2024
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Reply from A Place Like Home Ltd

Dear Jeremy,
Thank you for your review. We are delighted to hear you enjoyed the property and the location!
We hope to welcome you back one day soon.
All the best,
APLH

Rated 4 out of 5 stars

Great spot

Great spot, clean and tidy, very convenient. However internet was dodgy. Eventually fixed. Only 2 functional mugs.

29 August 2024
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Reply from A Place Like Home Ltd

Dear Stephen,
Thank you for your review, we always appreciate any feedback and it has been taken on board.
We are delighted to hear you enjoyed the property and location.
We hope to welcome you back soon.
All the best,
APLH

Rated 4 out of 5 stars

Clean & Tidy

The property was clean and exactly as advertised. Location is spot on. Would have liked there to be proper heads up about the general cleaning situation.

27 August 2024
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Reply from A Place Like Home Ltd

Dear Ekor,

We are delighted you enjoyed the apartment and it's location. We wanted to apologise for the mix up regarding your mid stay clean. This is something we take very seriously and always appreciate guest feedback.

We hope to welcome you back again one day soon.

All the best,
APLH

Rated 5 out of 5 stars

A perfect apartment for our family of six

Location was excellent in a great neighborhood with shopping, groceries, and the tube all super close. Having three bedroom and three bathrooms was super nice for our family of six—and hard to find. Main room was a perfect gathering area and the kitchen was well equipped. Used the back patio to sit outside every day. Having a greeter help us in was something we hadn't experienced before and it was fantastic. So happy I found this place!

24 August 2024
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Reply from A Place Like Home Ltd

Dear Andy,

Thank you for your great review and wonderful feedback. We are delighted to hear you enjoyed your stay so much, and hope to welcome you back one day soon!

All the best,
APLH

Rated 4 out of 5 stars

Excellent Mayfair location

The location in Mayfair was excellent, the greeter Hugo was very friendly and helpful, and the amenities in the apartment were good. My only complaint is that the showers needed to be cleaned with tile and grout cleaner to remove some mold and mildew.

8 August 2024
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Reply from A Place Like Home Ltd

Dear Renee,

Thank you very much for your review. We are delighted to hear you enjoyed the location and apartment. We always appreciate constructive feedback and have taken it on board. We hope to welcome you back soon.

All the best,
APLH

Rated 4 out of 5 stars

We enjoyed our stay in London using A…

We enjoyed our stay in London using A Place Like Home. They afforded us extra services like a greeter who made sure we were connecting to the WiFi. We enjoyed the flat and found it well appointed. A Place Like Home was competitive in price and exceptional in service. I downgraded one star due to a few routine maintenance issues: a flickering light and a wobbly toilet. Overall, I would definitely look to book a rental in London with them again.

6 August 2024
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Reply from A Place Like Home Ltd

Dear Allison,
Thank you for your review, we are delighted you had a wonderful stay in London. We always appreciate any feedback so thank you. We hope to welcome you back one day soon!
All the best,
APLH

Rated 5 out of 5 stars

Lovely stay in Chelsea

We had a lovely stay at the flat we rented in Chelsea. Hugo showed us about in the flat, explained how appliances worked, and gave us good tips about how to get about in London public transport and where to go for good Indian food. Thanks!! They have a good choice of beautiful appartments and we feel safer renting from them than from any other online option. It was our second time with A Place Like Home and would really recommend it.

14 August 2024
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Reply from A Place Like Home Ltd

Dear Maria,

Thank you very much for your lovely review. We are delighted Hugo could give some helpful local information, and that you felt safe booking through A Place Like Home.

We hope to welcome you back one day soon!

All the best,
APLH

Rated 5 out of 5 stars

Wonderful flat and service

We really enjoyed this lovely flat and its wonderful location. Excellent service and it had everything we needed. We hope to be back some time. Highly recommended!

26 June 2024
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Reply from A Place Like Home Ltd

Dear Bridget,
We are delighted to hear you had a wonderful time.
We hope to welcome you back one day soon.
All the best
APLH

Rated 5 out of 5 stars

Great stay in London

We recently stayed at one of A Place Like Home's properties in central London. Our experience was excellent, from start to finish.

First of all, the website is fantastic and booking was a breeze. All of our questions were answered quickly.

On the day of our arrival, we were met by a greeter who was lovely and showed us around the apartment, how to turn on the A/C, etc and gave us local recommendations. That was a very nice touch.

The location of the apartment was ideal, the cleanliness was excellent, the beds comfortable, and everything was in good working order. We did have one minor issue during our stay, and A Place Like Home sent a technician within a few hours.

The communication during our stay was excellent. All of our inquiries were handled efficiently and professionally.

I highly recommend A Place Like Home if you are planning to stay in the London area. I wouldn't hesitate to choose them again.

18 June 2024
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Reply from A Place Like Home Ltd

Dear Katharine,

Thank you very much for your wonderful review. We are delighted to hear you had a great time, and felt well looked after during your stay.

We hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Absolutely Charming

Absolutely charming location and cottage. Gorgeous views from every window. Very comfortable and well appointed home. Sorry we didn't stay longer.

19 June 2024
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Reply from A Place Like Home Ltd

Thank you very much for your lovely review! It is great to hear you enjoyed the wonderful views from the cottage.

We would be delighted to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Seamless communication …

Seamless communication with Nick about our booking — he was very helpful in recommending where we would enjoy being in the city for the trip we wanted.

Nick also arranged transport to/from the airport and that helped reduce my stress levels considerably! We appreciated having someone at the house right as we arrived who helped us settle in quickly.

Highly recommend APLH and how easy they made it for us to visit London and guide us to the right home. The house was clean and comfortable and we really felt like we had a place like home on our visit.

10 June 2024
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Reply from A Place Like Home Ltd

Dear Joni,

Thank you for your great review. We are delighted to hear we could eliminate some of the pre-travel stresses, and that you found a place like home for your stay!

We hope to welcome you back soon.

All the best,
APLH

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