We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
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Review summary
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Reviews shaping this summary
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Lovely chairs and foldable table/stool. Great price, comfortable waterproof cushions. Very solid. Took a few hours to put together but once you've done the first one the other is easier. Very quick... See more
Not being tec savvy I actually found ordering from your company easy. Worried if I had done everything ok, your company acknowledged my order within mins also the delivery details. Was kept informed w... See more
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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The sunshade pergola makes our patio…
The sunshade pergola makes our patio space usable. Fairly easy to erect. Good quality, as has been our previous Outsunny product purchases. Prompt delivery too.
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The parasol was good price and fair…
The parasol was good price and fair quality but the delivery was poor. It was delayed twice so it took 6 days to get to us.
28 July 2026
Reply from Aosom UK | Online Store
Dear Ali,
Thank you for taking the time to share your valuable feedback with us. We are pleased to hear that you were satisfied with the price and quality of your parasol.
However, we are sincerely sorry to learn that your delivery was delayed twice, resulting in you having to wait six days to receive your order. We understand how frustrating this must have been, and we apologize for the inconvenience caused.
Your feedback is extremely important to us and has been shared with our relevant delivery partner so they are aware of the delays and can work towards improving the reliability of their delivery service.
We truly appreciate your patience and understanding, and we hope to provide you with a much smoother experience in the future.
Kind Regards,
After Sale Team
Fast and efficient website and…
Fast and efficient website and delivery.
Fantastic prices and quality.
29 July 2026
Goods arrived filthy
Ordered a reclining chair when it arrived was covered in grease spots and dirt, defo not a new product.
29 July 2026
Unprompted review
Reply from Aosom UK | Online Store
Dear Neil,
Please accept my sincere apology for the inconvenience you have faced about the ordered item and this is not the product and quality which we aim to provide to our customer.
We are sorry for all of this inconvenience and your feedback is very important to us and shared with our relevant team to inform them about all of this situation and will help them to improve the quality of the product and try to avoid such issues in future for the customers.
Upon reviewing the order details, we have found out that this issue has been taken care by the customer support team and resolved on a mutual decided resolution. Thnak you so much for contacting our customer support team and accepting the mutual resolution and assistance about your ordered item.
Kind Regards,
After Sale Team
product is good…
delivery was as advertised product is good - zapping loads of flying things.
25 July 2026
Overall very good service
Overall very good service, delivered on time, when we had a slight problem contacted them and they replied very quickly and sorted it out.
Very pleased with the service.
22 July 2026
Delivery was unexpectedly unwell and rude.
The product price is decent and the quality. The customer service is responsive as well.But the main issue I had because of it is furniture must be heavy and the delivery person should aware of this when the delivery man came to the property and denied to came upstairs and the reason was he had back pain.So the company should requit capable person who can do the job also the delivery man behaved very aggressively which is very annoying.I must say this need to improve strictly. Thank you.
29 July 2026
Reply from Aosom UK | Online Store
Dear Rashel,
We appreciate your kind comments regarding the product's quality, pricing, and the responsiveness of our customer service team.
We are, however, truly sorry to hear about your delivery experience. We understand how disappointing and frustrating it must have been when the driver was unable to deliver the furniture upstairs and behaved in a manner that you found aggressive. This is not the level of service we expect from our delivery partners.
While we understand that unforeseen circumstances, such as a driver's health concerns, may occasionally arise, this should always be handled professionally and communicated respectfully to our customers.
Please be assured that your feedback has been shared with the relevant delivery partner for review. We take concerns regarding driver conduct and delivery standards very seriously and will ask them to investigate this matter and take the necessary steps to improve their service.
We sincerely apologize for the inconvenience this experience has caused and thank you for bringing it to our attention. Your feedback is invaluable in helping us improve our products and services.
Kind Regards,
After Sale Team
Delivered on time easy to assemble…
Delivered on time easy to assemble completed poly tunnel met all expectations
29 July 2026
Absolutely load of crap burns more…
Absolutely load of crap burns more electricity than any thing else I own over 80p a day to run and gets really hot and I mean hot used for a few days and been switched off ever since don’t buy this it’s useless
29 July 2026
Reply from Aosom UK | Online Store
Dear Steve,
Thank you for taking out the time and share your valuable feedback with us which for sure play a crucial role and impact on our relevant team to find out the quality of the products and help them to improve it accordingly.
Please accept my sincere apology for all of the inconvenience, which you are facing about the ordered item and this is not the product quality which we aim to provide to our customers and regret to find out that it could not be used for which purpose it was purchased.
Your feedback has been shared with our relevant team to review it and shortly they will try their best to contact you to have a direct communication about this issue and to resolve it as first priority.
Kind Regards,
After Sale Team
was quick and despite it being a heavy…
was quick and despite it being a heavy shelving unit the delivery guy was sound and polite,i bought this directly from aosom instead of some ebay 3rd party and im usually weird about buying outside of ebay and amazon,it was pleasant and they kept me updated with emails on what stage my package was at for piece of mind,ill buy from here again,many thanks aosom!
28 July 2026
Directions a person can understand at…
Directions a person can understand at my age i feel any one could do this. Products i have purchased have been great, chairs, covers the lot. Arrived on time no complaints as yet
28 July 2026
Very happy with garden furniture and…
Very happy with garden furniture and delivered as agreed
21 July 2026
Fantastic item and very easy to…
Fantastic item and very easy to assemble very good quality
28 July 2026
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