Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more
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We ordered an outdoor storage unit which when it was delivered was partially damaged in various places. However we completed the assembly with the help of extra screws placed strategically. I wrote... See more
Great chair and great price, easy to put together and my elderly dad is very happy and more comfortable. However the bottom part arrived the next day but the top part a day after which was a bit frus... See more
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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Fantastic item and very easy to…
Fantastic item and very easy to assemble very good quality
28 July 2026
Easy online ordering, quick delivery
Easy online ordering, quick delivery, all arrived well packaged.
Outsunny parasol great wind up mechanism and fits under pergola, whixh is very handy
21 July 2026
Excellent product excellent service and…
Excellent product excellent service and great delivery
21 July 2026
great service
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product is great but not easy to put…
Product is great but not easy to put together. The cover was really difficult to understand how it was meant to go and then when we did it was the wrong way round!! Very much trial and error. Would have been so much easier with clear instructions. However everyone has commentated on how lovely it is
19 July 2026
Reply from Aosom UK | Online Store
Dear Ann,
We're delighted to hear that you're pleased with the finished product and that you've received so many compliments on how lovely it looks. That means a great deal to us.
However, we're sorry to learn that the assembly process, particularly fitting the cover, was confusing and required a lot of trial and error. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused. Your comments regarding the clarity of the instructions are greatly appreciated and will be shared with our product team for review, as we are always looking for ways to improve our customers' experience.
Thank you again for your valuable feedback and for choosing our product. We hope it brings you enjoyment for years to come.
Kind regards,
After Sale Team
Fantastic cupboards with instructions…
Fantastic cupboards with instructions that were very easy to follow. All packaging was superb and product arrived in perfect order with not a dent or mark on any part of the three cupboards we ordered. Will def order from Aosom UK again
28 July 2026
Ease of service
21 July 2026
From ordering to receiving was smooth…
From ordering to receiving was smooth and no problems.
27 July 2026
Ease of ordering and arrived before…
Ease of ordering and arrived before expected delivery date excellent experience
27 July 2026
Work of art to build!! not for the faint hearted....
For over £300 the shed we purchased was an absolute nightmare to build. We are Engineers and struggled I feel really sorry for people who, with not disrespect, are not as able to buy this!
27 July 2026
Reply from Aosom UK | Online Store
Dear Lisa,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that assembling the shed was such a frustrating experience. We understand how disappointing it must have been, especially considering the price of the product. It's particularly concerning to hear that, despite your engineering experience, you found the assembly process extremely challenging. We appreciate your comments, as they highlight an area where we need to improve.
Your feedback regarding the assembly instructions and overall build process has been noted and will be shared with our product team for review. We are committed to improving our products and making the assembly process as straightforward as possible for all customers.
We sincerely apologize for the inconvenience caused and appreciate your honest feedback. Thank you for bringing this to our attention.
Kind regards,
After Sale Team
I was so happy with my buys
I was so happy with my buys, I researched and you were the cheapest and the products were great. Rattan furniture set and cover and large storage container for cushions. I would definitely shop with Aosom again and have recommended to others
19 July 2026
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